The Willows Medical Practice

Easy appointments and quick phone answers

Became a patient just under a year ago and have found it straightforward to book appointments. The phone lines are answered promptly and the front desk team have been very supportive.

Caring staff made me feel well informed

The staff provided such lovely care during my visit. I had a minor procedure and they ensured I felt comfortable, was kept well informed throughout, and they were happy to satisfy my curiosity about my treatment. Thank you!

Staff put you at ease before minor surgery

If you are here for a minor surgical procedure, there is no need to feel anxious! The clinical team were absolutely wonderful! This represents the finest medical care I have ever experienced, whether through the NHS or private providers!!! They were exceptionally friendly, welcoming and maintained high professional standards throughout. Everything was clearly communicated and I felt reassured and at ease. I am genuinely grateful and thankful for the care provided. It is evident when healthcare professionals are truly passionate about their work. Thank you so much 🤍

Friendly staff made minor surgery straightforward

Not the ideal location for minor surgical procedures, but I had a wonderful experience overall. The team members were courteous and welcoming throughout, and after my procedure I was able to head home without any issues.

Remote appointments only, concerns dismissed poorly

I would not recommend registering with this practice. As someone working in healthcare, I have decided not to return to this practice. I felt that my concerns were not taken seriously, and I was troubled to learn that allergy information did not appear to be properly documented. This raised questions about record-keeping practices. During my two visits, I was only offered remote consultations and had to submit photographs rather than being seen in person. Additionally, the communication style used by the clinical staff felt unprofessional to me. I found the overall experience disappointing for a healthcare setting, as I felt the service lacked the care I would expect. Having visited several practices across the Manchester area, this one fell short of my expectations compared to others I have used. I do not intend to use this practice again and would suggest that others new to the area consider alternative options. I am considering escalating my concerns through the formal complaints process, as this represents an ongoing pattern of service issues that I have experienced.

Friendly reception made me feel welcome

The staff members are wonderful and the environment is very pleasant. Everyone demonstrates kindness and provides excellent support.

Friendly reception staff resolved queries promptly

The reception staff member who wears a headscarf is consistently helpful and efficient, always ready to address any questions promptly. I'm pleased with how queries are handled at the desk. This is a very good GP practice with capable practitioners who provide effective care. I would definitely recommend attending here.

Complaints dismissed without face-to-face appointments

I would advise against choosing this surgery. In my experience, they tend not to address patient concerns with appropriate attention. I have had abnormal test results for an extended period and have been unable to obtain an in-person appointment to discuss them, despite requesting this on several occasions. Instead, I have only received repeat testing without any explanation or subsequent follow-up. Many of my concerns appear to be dismissed without proper consideration. I have found the service takes a dismissive approach to patient worries. Like other patients have noted, there appear to be diagnostic issues, and I have reservations about the overall safety of care provided. I cannot recall when I last had an in-person appointment, as all my interactions have been conducted via telephone or the online assessment system. If a lower rating were possible, I would give it. I would encourage prospective patients to carefully review the other negative feedback available and consider alternative options.

Friendly reception made the visit worthwhile

Excellent practice overall.x

Friendly staff who listen and help

I have consistently enjoyed my visits to this practice. The clinical staff demonstrate genuine kindness and patience, making a real effort to address your concerns thoroughly. The front desk team are welcoming and approachable, and I have found the appointment booking process straightforward whenever required. An excellent practice overall!!

Long forms required just to book appointments

Extremely disappointing - the practice places considerable responsibility on patients to manage their own care. There is an extensive form required simply to book an appointment. I would recommend considering alternative surgeries.

Staff were dismissive and didn't listen

I would strongly advise against choosing this practice. If you value being treated with respect and receiving attentive care, you may wish to consider alternatives. However, if you are comfortable with experiencing dismissive staff interactions, feeling unheard during appointments, receiving care that you feel lacks thoroughness, and treatment approaches that seem hastily determined without proper consideration, then this may be suitable for you.

Quick responses through the NHS app

A welcome change compared to previous healthcare providers I've experienced. I regularly communicate via the NHS app and typically receive replies within the same day. When I've visited in person during afternoon hours, the practice has been relatively quiet and the team has been approachable and welcoming.

Helpful reception staff made me feel welcome

I have only been registered at this practice for a few months and have found all the staff members I have dealt with to be extremely helpful and professional. The reception team has always been willing to assist with any queries or requests. I am very pleased with my choice of practice.

Receptionists were genuinely helpful and friendly

The reception team members have consistently demonstrated a helpful and supportive approach.

Long wait times and poor communication

The service provided was unsatisfactory.

Long wait then refused medication support

I would advise caution when considering this practice. I recently relocated to the Salford area and after waiting several weeks, I attended an appointment. I am managing recovery from serious health conditions and have been taking long-term medication for many decades. I experience significant mobility challenges and chronic pain conditions that substantially impact my daily activities, including walking and accessing local amenities. I take multiple medications daily, including strong pain relief. During my appointment, I felt the clinician made dismissive comments about my medication regimen. I was told a prescription would be provided on a specific day. When I attended to collect it, I was initially asked to wait an extended period, then informed the prescription would not be issued. Due to concerns about this interaction, I transferred my care to another practice. However, I discovered that my medical records from the previous practice appear to have been removed or are inaccessible. A week has now passed without access to my regular medications. This situation has left me unable to manage my pain effectively, has severely restricted my mobility further, and has caused me significant distress and sleep disruption. I feel this experience has negatively impacted my independence and wellbeing. I believe this matter warrants formal review.

Staff went above and beyond with my queries

Excellent medical practice where the team consistently makes an extra effort to address any health-related questions or concerns. I would be delighted if my relatives were situated nearer to this facility!

Practice removed us with inadequate notice

I have been attending this practice for many years. The standard of care was previously excellent, but I and several other parents have encountered difficulties more recently. The practice removed my registration and that of my young child, who had established feeding concerns, with only one day's notice despite the expectation of a 30-day notice period. When my child required medication to support feeding, the practice initially declined to issue it until I escalated my concerns to the relevant regulatory body. The practice appeared unconcerned about my child's feeding difficulties and my own medication needs. We were directed to NHS 111 for support, though they were unable to assist. Following intervention from the regulatory authority, the practice eventually provided the necessary medication for my child. During this period, I was unable to obtain my own prescriptions.

Overpriced private health check service

Charged a significantly higher fee for a commercial vehicle health check compared to other providers in the area who offer the same service at considerably lower rates. Found the pricing to be poor value for money.