The Wilsden Medical Practice

Receptionist helped sort prescription quickly

I recently contacted the surgery near closing time and found the reception staff to be very accommodating. They promptly arranged for a clinician to call me back. Within a short while, I received the call and a prescription was dispatched to the pharmacy. By the time I went to collect it, it was already prepared and waiting. The entire process was completed efficiently in under an hour. I was pleased with the service provided by both the surgery and pharmacy.

Easy to book appointments and caring support

My daughter received excellent care for her recent concerns. I've also found it straightforward to secure appointments whenever needed 🫶🏼

Staff dismissed concerns without checking facts properly

The administrative team were unhelpful when they indicated I had been removed from the patient list, suggesting they believed I had relocated when this was not the case. I was required to go through the re-registration process due to what appeared to be an administrative oversight. The staff came across as dismissive and condescending, and I felt that those who don't fit a particular profile are not treated fairly. I was instructed to submit a formal complaint in writing. Overall, I found the practice to be unsatisfactory. Additionally, my family member experienced similar difficulties when seeking support for significant health concerns, receiving minimal assistance and being placed on a waiting list before eventually needing to re-register.

Reception staff were genuinely helpful and welcoming

I would like to share both my thanks and a review of the medical practice in this area. The clinician I have seen on numerous occasions is always very professional with a wonderful caring demeanour, always listens and helps whenever I've been into the surgery and on occasions when we have spoken by telephone. I never feel rushed or under pressure, everything I need from my GP. I also find the reception staff helpful too. Great practice with great people! Thank you

Friendly reception and easy appointment booking

The reception team consistently demonstrates friendliness and helpfulness. Appointments, whether in-person or by telephone, are generally straightforward to arrange. While there are occasional delays when calling, this is understandable given the practice's busy schedule with multiple patients.

Efficient practice that listens and cares

I have received consistently outstanding care and assistance from this practice, including both clinical and administrative staff members, especially over the past few years when I have required more frequent visits. I am grateful for the efficient, courteous and professional manner in which I have been treated.

Staff attitude made appointment process difficult

Unhelpful and dismissive approach from the team. I would recommend exploring other practices if possible for the sake of your own wellbeing. The experience at this surgery appears to contribute to patients seeking emergency department care for matters that could be addressed in primary care.

Friendly nurse who listened and helped

Visited the practice and received excellent care from a friendly member of staff.

Reception staff were dismissive and unhelpful

The reception staff came across as dismissive and unhelpful, which made me feel judged throughout my visit. I was also given unclear guidance about when to contact the practice, and the manner in which this was communicated felt discourteous.

Appointment booking system makes getting through nearly impossible

Accessing an appointment proved to be an extremely challenging process. The booking system appears to have significant limitations, and the clinician I eventually reached seemed dismissive and unhelpful. I was told my concern was not serious and advised to independently source a referral, then contact the practice again to inform reception. The overall approach felt dismissive. This experience came after multiple attempts to get clarification on correspondence received from the hospital several weeks earlier, involving numerous calls and considerable time spent waiting on hold.

Appointment moved forward, thorough consultation appreciated

A face-to-face appointment scheduled for late afternoon was moved up earlier in the day. The clinician demonstrated exceptional thoroughness during the consultation, and both my partner and I were very impressed with the quality of care provided. We are grateful for the experience.

Clean practice with patient reception staff

The practice was exceptionally clean and well-maintained. The receptionist who assisted me demonstrated considerable patience and warmth throughout our interaction.

Difficult to get an appointment here

Excellent if you prefer not to be seen for a consultation.

Phone lines overwhelmed at opening time

When calling at the opening time, I found myself waiting in a lengthy queue of callers. After being on hold for approximately 40 minutes, I was informed that no telephone appointment slots were available. The appointment booking system felt frustratingly inefficient.

Helpful receptionists and consistent care over years

A wonderful practice with a friendly team. I have been a patient for six years and have consistently had positive experiences. The clinical staff are excellent and the reception team are always helpful and accommodating.

Couldn't get timely appointment for results discussion

I was notified via text message to contact the practice regarding test results. When I called, I was informed that I would need to schedule an appointment to discuss the findings with a clinician. This meant calling at 8am to secure a slot, which felt inconvenient given that others may have more urgent medical needs that day. The appointment availability was limited, with no advance booking options or only distant future dates being offered. This process felt inefficient and frustrating.

Clean practice with helpful staff, tricky location

The practice is very clean and nicely decorated, and the staff members are consistently helpful and friendly. My main concern is that I don't drive and live some distance away, which meant the available appointment was at a less convenient location for me, though I was grateful to secure an appointment nonetheless.

Staff were helpful and appointments ran on time

The team members were supportive and appointments generally ran according to schedule.

Hard to book but good care once seen

It can be difficult to secure an appointment, however the standard of care provided during consultations is quite satisfactory once you are able to access it.

Reception staff made me feel valued

I've been a patient at this practice for approximately a year now and have consistently received excellent care. While all medical practices face considerable demands, this one has always managed to prioritise time for their patients. The front desk team are genuinely friendly and welcoming, and the convenient location of the on-site pharmacy is a real bonus. I'm very satisfied with the standard of service provided and would encourage them to maintain their high standards.