Thirsk Doctors Surgery

Helpful and friendly after thirty years

I have been a patient at this practice for three decades. The staff have consistently demonstrated helpfulness, friendliness, and efficiency throughout my time as a patient.

Attentive and responsive to my concerns

Outstanding care provided by the medical team with great attention to individual requirements.

Reception team listens and finds solutions

I have been attending this general practice for my entire life. I have consistently been able to access appointments with clinical staff whenever required. On the occasions when issues have arisen, the reception and administrative team have been responsive and worked to resolve matters promptly. Over recent years, I have sought support for my child and have received the appropriate care and assistance we required from a clinician at the practice. I felt heard and my concerns were understood. This included written documentation to support my child's needs. The clinician demonstrated genuine care for our family's wellbeing and I remain very grateful for this support.

Prescription still not received after two weeks

I'm leaving a 1 star because I feel like I'm not receiving fair treatment. I made a request a couple of weeks ago and was given a prescription, however I have not yet received the medication. I feel this delay has negatively impacted my care.

Online booking made appointments straightforward

I am grateful to the practice for providing such an efficient service. I have consistently been able to access clinical support whenever required and find the recently introduced digital platform straightforward to use. We feel fortunate to have access to these facilities in our area.

Felt genuinely listened to and cared for

Your wellbeing is the priority.

Helpful staff who actually listen and care

I have recently relocated to the Thirsk area and have been very pleased with my experience at the local medical practice. The team members demonstrate professionalism and compassion, and notably take a proactive approach to patient care.

Easy to book an appointment here

I have attended this general practice recently. It was straightforward to arrange an appointment with a healthcare professional.

Staff listened and treated me with genuine care

The team demonstrates genuine courtesy and respect toward all patients, alongside sincere compassion and empathy. As an older patient managing multiple health concerns, I have found that the healthcare professionals and support staff have gone beyond simply maintaining my wellbeing—they have actively helped me maintain quality of life and effectively manage my ongoing health challenges.

Quick referral to hospital services

I had a positive experience with my appointment, where the healthcare professional promptly referred my medical concern to the appropriate specialist department at the hospital. The subsequent care I received from the hospital services was excellent, and everyone involved in my treatment was professional and attentive.

Helpful appointment put my mind at ease

I wanted to express how beneficial my recent visit to the surgery was. Following a new diagnosis at the hospital and being prescribed new medication, I had several questions that needed answering. I was able to secure an appointment at my practice, and although I didn't consult with a doctor, the healthcare professional I saw demonstrated impressive knowledge. He had clearly reviewed my medical history beforehand and was able to address all of my concerns thoroughly. His reassuring manner and the time he devoted to putting my mind at ease made a significant difference. I departed feeling considerably more confident and reassured. I'm very grateful for the support provided.

Impossible to book an appointment here

It is extremely difficult to secure an appointment at this practice. You would be better served seeking care elsewhere. The overall experience at this surgery is highly unsatisfactory.

Reception team made me feel genuinely welcome

The reception staff were genuinely welcoming, courteous and supportive. The clinical team members demonstrated helpfulness and genuine engagement throughout my visit. The pharmacy staff were equally pleasant and accommodating. I noticed the overall environment and atmosphere of the practice felt distinctly positive in a way that stood out. The entire team clearly puts considerable effort into providing quality care.

Friendly surgery made us feel welcome

We have recently relocated to the area and are delighted with our decision to register at this practice. The surgery demonstrates efficiency, friendliness, and professionalism across all interactions.

Same day appointments made all the difference

Having been registered with multiple medical practices across different regions, this surgery stands out as the finest I have experienced. While I recognise that their approach to same-day appointments may not suit all patients, it has consistently enabled me to access care on the day I require it, without exception. Every member of staff I have interacted with, from reception through to clinical teams, has demonstrated kindness and respect, and I have consistently felt heard and well-supported throughout my care.

Triage system makes working patients feel excluded

This practice has been my surgery since I was young and previously provided excellent support. Since the pandemic, the appointment system appears to be structured in a way that makes it challenging for working patients to access care. The process prioritises administrative convenience rather than patient-centred service. To see a GP, you're placed on a triage call list for a specific day without a designated time slot, requiring you to remain available throughout that entire day. If you miss the call, you're removed from the list, and non-urgent appointments can take several weeks to arrange. The practice has increased the frequency of medication reviews but seems to lack the capacity to manage this effectively. When you're taking medications prescribed by a specialist, a pharmacist may not have sufficient expertise in your specific treatment plan. However, booking a review is difficult due to capacity constraints, which can result in medication adjustments. When a review eventually occurs, there can be administrative oversights regarding which medications have been reviewed, leading to inconsistent prescription schedules—some monthly, others fortnightly—and requests for further reviews that cannot be scheduled promptly. By the time you finally see a GP, they may be unfamiliar with your particular health concern. After multiple appointments with junior doctors who lacked relevant knowledge in my area of need, I was directed to online resources and advised to request an appointment with a GP with appropriate expertise, which isn't possible under the current booking system. The practice may work well for those with flexible availability. For working patients, the system presents significant barriers to accessing care.

Team took time to explain everything clearly

Had a wonderful experience with the practice. The team was very supportive and took the time to reach out with a follow-up call, carefully explaining what was happening and tailoring the approach to suit my individual needs.

Welcoming staff made the move worthwhile

Consistently outstanding care and support. Every member of the team demonstrates genuine warmth and helpfulness. Since relocating from another region, I have found the staff to be exceptionally welcoming, the pharmacy services to be of excellent quality, and the clinical practitioners to be attentive and compassionate listeners. Much appreciated.

Quick response through the app booking system

This is not the same practice anymore. I contacted my GP via the app in the morning and received a call back a couple of hours later with an afternoon appointment offered. The service was very good.

Long wait times but adequate care

Acceptable, though the appointment took longer than expected.