Thomas Walker Westgate Healthcare

Frustrated patient slams clinic's poor service

I attempted to contact the surgery to have my stitches removed, but was informed that no appointments were available for several weeks. When I requested to speak with a supervisor, citing their duty of care, I was abruptly refused. It's been an ongoing issue - securing appointments or receiving assistance at this practice has become nearly impossible. The receptionists' behavior is consistently discourteous, and the overall service is appalling. I'm baffled as to why no action is being taken to address these problems. A quick glance at the numerous negative reviews should be enough to prompt intervention. It's incomprehensible that these individuals are allowed to continue managing the practice in such a deplorable manner.

Disastrous decline: 17 years of frustration

I've been a patient at this practice for 17 years, and I must say, I wouldn't recommend it to anyone. The lack of available appointments is frustrating, and when you try to schedule one, you're left hanging on the telephone for over 45 minutes just to speak with someone. To make matters worse, the reception staff's attitude is far from pleasant – their rudeness is off-putting, to say the least. It's disheartening to see how much this practice has deteriorated since 2018. The quality of service has taken a nosedive, and it's clear that patient care is no longer a priority here.

Disappointing care and mismanagement at clinic

I experienced an appalling level of service at this clinic. After transferring from Thislemoor medical centre for convenience, I found myself caught in a frustrating cycle of redundant appointments and phone calls. Despite clearly stating my issue and desired course of action - a scan to examine my cysts - I was subjected to repetitive questioning that seemed to lead nowhere. Following an appointment roughly a month ago, I was promised a letter regarding the scan. To my dismay, this never materialized. When I called to inquire about it today, I was met with an utterly bewildering response: "Sorry, we have no record of your visit or any discussion about this at our surgery." It's simply inconceivable! Now, I'm told to call again on Tuesday, only to face the prospect of waiting several more weeks or even months for the mere possibility of a scan referral. The level of disrespect and apathy displayed by this clinic is staggering. For your own well-being, I strongly advise against registering here. The incompetence and lack of patient care are truly shocking.

Disastrous clinic experience: Rude staff and chaos

Attempting to schedule an appointment via phone proves futile, as calls go unanswered. Arriving in person early in the day forces one to endure a lengthy wait in the corridor, bereft of seating options. Despite an abundance of chairs in the designated waiting area, access is inexplicably denied. The reception staff exhibit a disconcerting lack of courtesy towards patients, with an air of unwarranted authority. Regrettably, alternatives are scarce. Despite dutifully paying taxes, basic comforts like seating during wait times are withheld. Inclement weather exacerbates the situation, forcing patients to brave the elements outside. Skeptics are encouraged to witness this firsthand. It's disheartening that those overseeing the facility seem oblivious to these issues. A covert inspection and candid dialogue with patients would undoubtedly reveal the true extent of the problem.

Broken surgery: 10-minute limit fails patients

This medical facility is in dire need of a complete overhaul. I recently attended an appointment to address an ongoing health issue, which turned out to be an utter waste of my time. The sole positive aspect was being seen ahead of schedule, as I'd arrived early. Upon entering, I was immediately struck by a sign proclaiming "10 MINUTE APPOINTMENTS ONLY." During my consultation, I requested the doctor examine a lump behind my ear. To my astonishment, she flatly refused, stating it wasn't the purpose of the visit. When I suggested a quick look to determine if it warranted concern, she tersely replied, "NO," citing the need to create new medical records and claiming my allotted time had expired. Glancing at my watch, I noticed it was precisely 14:50, my scheduled appointment time, meaning an additional five minutes could have easily been spared. This display of sheer laziness and unprofessionalism is appalling. The quality of staff employed here is questionable at best. The entire experience felt like an inconvenience to the doctor. Adding insult to injury, the reception area suffers from high staff turnover, with the current receptionist exhibiting a notably rude demeanor and poor attitude. One wonders if this surgery could possibly sink any lower in terms of patient care and service quality.

Efficient app service leads to quick appointment

I've been utilizing the app for scheduling appointments, particularly in the mornings, instead of making phone calls, and it's been a seamless experience. Just yesterday, I submitted a request through the app, describing my symptoms in detail. To my satisfaction, I received a prompt callback and was able to secure an in-person appointment for the following day. The efficiency of this process leaves me with no grounds for complaint.

Terrible service: Rude staff and inaccessible care

I experienced the most disappointing service imaginable at this establishment. The staff consistently displayed a discourteous attitude and seemed unwilling to hear my concerns. Attempting to reach them by phone proved futile, as the lines were perpetually engaged. Upon visiting the reception in person, I was met with the implausible claim that all appointments were already booked. It's hard to believe that at the very start of the day, 9:00 AM, there wasn't a single slot available. The reception area is in dire need of an overhaul to address these glaring issues.

Frustrating delays and miscommunication at surgery

I received a call from the medical office at 9:56 AM on May 1st, 2024, informing me that the physician would contact me to discuss my test results. Later that day, at 4:06 PM, I got another call from the office, but it disconnected after just 5 seconds. Upon inquiring, the front desk staff claimed the doctor had left a voicemail message, which I couldn't access as I don't have that feature set up. Now, I've been given an appointment two weeks from now, pending confirmation. It's concerning that no one seems to be monitoring the subpar service provided by this medical practice. The lack of proper communication and follow-through is quite frustrating for patients seeking timely information about their health.

Dr. Haseeb: Excellent care and friendly service

I've had the pleasure of being under Dr. Haseeb's care, and I must say, she's been exceptional. Each visit has left me impressed with her attentiveness and skill. Her approach to treatment has been highly effective, and I'm thoroughly satisfied with the results. What's more, Dr. Haseeb's warm and friendly demeanor makes every appointment a positive experience. It's refreshing to find a healthcare professional who combines expertise with such a personable touch.

Disappointing care and unprofessional service

I've never had a positive encounter at this establishment. The staff consistently neglects to provide written prescriptions, leaving patients in a difficult position. Communication is severely lacking, as they fail to notify patients when test results arrive. Overall, this place is utterly disappointing and I cannot emphasize enough how unsatisfactory the service is. I strongly advise against visiting this facility.