Thornaby & Barwick Medical Group
Average! (23 reviews)
Average! (23 reviews)
Feedback reflects a mixed experience with notable variation in service quality across different areas. Appointment access remains a significant concern, with patients reporting difficulty securing slots, limited availability weeks in advance, and challenges reaching the practice by telephone during booking hours. When appointments are obtained, some patients experience lengthy waits on the day, with consultations running substantially behind schedule. Reception communication has been inconsistent, ranging from courteous and supportive interactions to instances where patients felt unheard or dismissed during phone contact.
Clinical care receives more positive feedback overall, with patients highlighting supportive healthcare professionals and responsive care experiences. Several patients commended the welcoming team environment and the quality of clinical support provided. However, some concerns have been raised regarding consultation duration and the adequacy of clinical decision-making in specific cases. The practice environment and online booking systems are generally viewed favourably where they function effectively.
Key service challenges include telephone access during peak booking times, appointment availability constraints, and consistency in reception communication standards. Strengths centre on clinical responsiveness, team approachability, and efficient service delivery in certain areas. Patients value the practice's supportive approach to healthcare but indicate that operational improvements around appointment access and telephone availability would enhance their experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with notable variation in service quality across different areas. Appointment access remains a significant concern, with patients reporting difficulty securing slots, limited availability weeks in advance, and challenges reaching the practice by telephone during booking hours. When appointments are obtained, some patients experience lengthy waits on the day, with consultations running substantially behind schedule. Reception communication has been inconsistent, ranging from courteous and supportive interactions to instances where patients felt unheard or dismissed during phone contact.
Clinical care receives more positive feedback overall, with patients highlighting supportive healthcare professionals and responsive care experiences. Several patients commended the welcoming team environment and the quality of clinical support provided. However, some concerns have been raised regarding consultation duration and the adequacy of clinical decision-making in specific cases. The practice environment and online booking systems are generally viewed favourably where they function effectively.
Key service challenges include telephone access during peak booking times, appointment availability constraints, and consistency in reception communication standards. Strengths centre on clinical responsiveness, team approachability, and efficient service delivery in certain areas. Patients value the practice's supportive approach to healthcare but indicate that operational improvements around appointment access and telephone availability would enhance their experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Craig S.
7 years ago
Bad!
Practice has declined over the years
The quality of care at this practice has declined significantly over time.
Cyndy G.
9 years ago
Bad!
Impossible to book appointments without long waits
I'm quite disappointed with this practice as there are very limited appointment slots available for weeks ahead. The only way to secure an appointment is to call before 8 in the morning, but unfortunately the phone lines are consistently busy during that time.
Adam H.
10 years ago
Bad!
Reception ignores phones and appointments feel rushed
I would have given zero stars if that were possible, as I found this practice disappointing. The reception team seemed unresponsive to phone calls and provided explanations I found unconvincing when I visited in person to inquire. On the rare occasion I managed to secure an appointment, the consultation felt rushed, lasting only around five minutes, which I felt was insufficient time to properly address my concerns.