Thorndike Partnership

Worst Morning Wait at the Doctor's Practice

Utterly worthless and completely ineffective. Pity those who are ill, and even more so the elderly suffering from illness. Patients are instructed to arrive at the clinic by 8:30am, only to be promised a potential phone consultation days later. Pharmacists are raking in massive profits as physicians never review long-term prescriptions, allowing endless repetition of medications at the expense of the National Health Service. An external intervention is desperately needed to reorganize this practice and impose proper oversight.

Nightmare Healthcare and Zero Communication

Would give zero stars if possible. A comprehensive list of problems. My strong recommendation is to steer clear of this practice completely. I've wasted over 8 hours attempting to communicate with someone at the practice, which ultimately led me to call 111 and have an ambulance unnecessarily dispatched. The NHS website directs me to a repeat prescriptions link that the practice doesn't actually use, with a message claiming my request will be forwarded, yet the practice has taken no action. The pharmacist's information about my medication contradicts the practice's stance, with both parties pointing fingers and refusing to resolve the issue, leaving me caught in the middle. Additionally, a nurse practitioner previously prescribed me inappropriate medication, which the GP subsequently reversed due to side effects.

Endless Wait for Urgent Medical Scan

If I could assign zero rating, I absolutely would. 1. I've been battling persistent back pain for over twelve months. I've invested in private physiotherapy and osteopathy, both professionals insisting I require medical imaging. I'm experiencing constant discomfort day and night. Communication is impossible - I've submitted an online inquiry form thirteen times with zero acknowledgment. Two administrative errors mean that a year later, due entirely to their incompetence, I remain without a diagnostic scan and cannot even secure a return call after endless weeks. At what point does this become medical negligence warranting legal consultation? 2. We have serious developmental concerns regarding our child potentially being on the autism spectrum. Once again, after six months of waiting, there's been no communication, no response to submitted forms, no medical consultation. Their systemic errors have again failed us - the referral process has been repeatedly mishandled, leaving us stranded in bureaucratic limbo with no contact whatsoever. It's fundamentally unacceptable. This organization deserves complete shutdown.

Frustrating Wait Times, Otherwise Great Care

My individual experience with the care provided has consistently been top-notch, though the appointment booking telephone line remains perpetually busy due to high call volumes.

Frustrating sick note request at clinic

Constantly battling with their online system for a medical note, only to be met with continuous rejection and told to attempt scheduling again the next day. The process is so frustratingly difficult that extracting blood would likely be simpler than securing an appointment.

Worst Surgery Experience with Impossible Appointments

There are absolutely no words that capture how terrible this medical practice is. Not a single staff member seems to show any empathy, and they become instantly defensive if you dare to express frustration over their abysmal service by raising your voice. This place deserves zero stars, not even one. I've been prescribed medication for anxiety, yet each month I face an uphill battle just to obtain my prescription, despite supposedly having a designated 'batch'. Booking an appointment is utterly impossible, regardless of how severely ill you might be. I recently logged into my GP portal after obtaining the surgery's details, and attempted to schedule an appointment, only to be told the surgery doesn't offer appointments. I tried booking an online consultation, and the app informed me they don't provide those either. I'm also unable to access my medication history. How this surgery received a 'good' rating from Quality Care is completely beyond comprehension. Predictably, the NHS shows zero concern about their poor performance, with no accountability for their inefficiency.

Good care despite long wait times

I've received top-notch medical attention and support from Thorndike over recent years while managing various health challenges. I recognize that scheduling can be tricky given their massive patient load, and ideally, they would expand their practice to accommodate more people. Based solely on my personal encounters, I've also had positive interactions with the hub located on Delce.

Impossible to Book a Doctor's Appointment

Absolute waste of time getting an appointment is impossible called repeatedly for weeks, dialing over 100 times in a single attempt only to have them disconnect on me. The NHS website is equally pointless, save yourself the frustration and don't even attempt to use it.

Worst Medical Care I've Ever Experienced

Completely awful. If you genuinely hope to receive medical attention or feel like you matter, steer clear of this healthcare provider.

Quick and caring doctor visit

I was thoroughly satisfied with my medical consultation. Dr. Pun promptly returned my call and scheduled me an appointment within three days. During the visit, she provided a clear explanation of my concerns, and I left the clinic feeling reassured and content.