Thorns Road Surgery

Quick help for my child's health

A truly exceptional medical practice with incredibly skilled and compassionate general practitioners. The entire staff demonstrates professionalism and genuine care. As is typical of UK healthcare facilities, they experience high patient demand, which can mean some delay in securing immediate appointments. Despite this, I recently received outstanding medical attention and diagnosis for my child. Heartfelt gratitude to the entire team and their wonderful service. Blessings to all 🙏

Long Wait, But Dr. Sanikop Saved the Day

Scheduling an appointment with this medical practice feels like trying to arrange an audience with the Vatican's head. My stance on the recently implemented NHS booking platform remains unaltered. The system is utterly frustrating and universally disliked. However, I must acknowledge that Dr. Sanikop is an exceptional physician without parallel. Her entire team, including support staff, significantly exceeds typical healthcare standards.

Worst Customer Service Ever

Absolutely dreadful service with completely indifferent employees who show zero interest in helping customers. Steer clear of this organization! Their level of apathy is shocking and they demonstrate no concern whatsoever.

Friendly staff made me feel at home

After relocating to quarry bank, I explored various medical practices and decided to visit Thorns Doctors. When I inquired about joining their practice, the staff were incredibly friendly and made me feel completely at ease. I'm absolutely certain that I'll be registering both myself and my family with them. The medical facility is immaculately maintained. I give them a perfect 5-star rating without hesitation.

Quick and Flexible Dental Care

The staff here are consistently welcoming and supportive, and scheduling is straightforward. They're remarkably flexible and truly make an effort to find a convenient appointment time that suits your personal schedule.

Long Wait Killed My Patience

Endured a two-week delay to secure a medical appointment—truly speaks volumes about the current state of healthcare accessibility.

Terrible care at worst surgery in town

Steer clear of this medical practice if you care about your well-being. Throughout my extensive travels and residency in various locations, Thorns Road Surgery stands out as the most substandard healthcare facility. I've escalated formal complaints to the Parliamentary and Health Ombudsman and the ICB, which I strongly recommend anyone dissatisfied with Thorns Road Surgery to do. Lodging complaints directly with the surgery allows them to internally manage and shield themselves, rather than addressing patient concerns. Always take grievances to higher authorities and governing bodies. The surgery delivers woefully inadequate patient care with incompetent staff. They've repeatedly failed in multiple patient care aspects. Despite giving them numerous opportunities to resolve issues, the practice manager's ineptitude has only further tarnished their already poor reputation. Colleagues in my professional network have shared similar negative experiences and are actively seeking alternative medical providers. This morning, I transitioned to a new surgery where I was treated with genuine respect, engaged with direct eye contact, listened to by a competent physician, and had my medical needs comprehensively addressed. These are fundamental standards any professional healthcare establishment should maintain. At Thorns Road Surgery, patients should not be required to disclose medical details to receptionists - that's a confidential doctor-patient interaction. Healthcare workers must communicate with dignity and respect, remembering they are employed to serve and are accountable to higher authorities. Thorns Road Surgery is an absolute embarrassment.

Barbara Ruined My Entire Doctor's Visit

I haven't even been seen by medical staff, and the front desk employee Barbara is extremely discourteous, condescending, and totally inappropriate for her role. She urgently requires either comprehensive customer service training or should seriously consider alternative employment.

Impossible to Book an Appointment Here

Getting an appointment at this place is an absolute nightmare. When you attempt to call, the phone line is constantly jammed, and if you finally connect around 8, all available time slots have already been snatched up. The front desk personnel are incredibly unhelpful and dismissive, seeming more interested in being discourteous than assisting patients in any meaningful way.

Waiting 3-4 Weeks for a Doctor's Appointment

It's disheartening when healthcare becomes purely profit-driven. "New patients welcome," they claim... Yet, doctor appointment wait times stretch to 3-4 weeks, and I suspect they're deliberately aiming to extend it to 5 or 6 weeks just to frustrate patients. It's reminiscent of retail stores with minimal checkout lanes, creating massive queues. The management is clearly incompetent, hiding away the competent staff while positioning unhelpful personnel at the initial point of contact, making it deliberately challenging to access the medical assistance you desperately require.

Awful doctor, but great staff at clinic

Dr. Sandikop displays an appalling bedside manner, consistently coming across as condescending and highly unprofessional. I've decided to completely avoid her practice after multiple terrible interactions. In stark contrast, Dr. Mahmooner is absolutely delightful! The receptionist is also very welcoming. I'm seriously considering changing healthcare providers due to Dr. Sandikop's terrible attitude, and the numerous complaints against her definitely warrant a thorough investigation.

No Appointments Left by 8:05 AM

Absolutely the most disappointing medical practice I've encountered throughout my professional experience. There's a physician on staff that patients universally avoid, which results in all available appointment slots being completely filled by 8:05 AM, leaving critically ill patients with zero options. Consistently zero availability, and they completely disregard maintaining emergency slots for vulnerable populations like children and seniors. The unpopular doctor systematically mistreats patients, a complaint echoed by numerous individuals who've shared their experiences with me. Completely unreliable when it comes to healthcare needs. My strongest recommendation is to absolutely avoid this practice.

Smooth Staff, But Scheduling Is a Nightmare

Amazing surgical center with delightful personnel, but scheduling is a major challenge. I've attempted to book an appointment twice now, and still no success. Their responsiveness falls short of their otherwise excellent service.

Friendly doctor and welcoming team

The welcoming team at the front desk creates a warm atmosphere, and Dr. Sanikop stands out as both highly competent and personable. I wholeheartedly endorse this medical practice for primary care.

Friendly Team Saved My Day

The personnel were incredibly supportive and accommodating.

Terrible Wait and Terrible Care

Unbelievably incompetent medical facility, a total waste of precious hours. These so-called healthcare providers are so terrible they deserve to be permanently closed down.

Terrible customer service at the front desk

Personnel display discourteous behavior; I'll be seeking alternative service immediately

Quick and Caring Doctor at Clean Clinic

Dr. Sanikop is an exceptional physician. The receptionist is equally delightful and professional. I was seen immediately upon arrival, and the entire facility is immaculately maintained. The doctors are fantastic, and the overall atmosphere of the surgery is wonderful.

Helpful team made my visit smooth

The employees are incredibly supportive and welcoming. They consistently make every effort to schedule an appointment for you and, if necessary, provide guidance to ensure you find the right resources or assistance.

Waited 40 Minutes for Baby Appointment

Absolutely terrible customer experience. My infant's scheduled consultation was set for 10:30 AM, yet we were not seen until 11:20 AM, a staggering 40-minute delay. This level of unprofessional treatment is completely unacceptable and reflects a total disregard for patients' time.