Thorns Road Surgery

Shocking treatment and disregard of patients

I’ve only had to get an appointment twice in the last three years and both seem to be the only option of a phone. The GP was terribly disrespectful, acted like I wasted her time and started making accusations I had mental problems for a sleep disorder that was getting worse. Second time I had a useless physicians associate; had not bothered reading my notes despite my having a skin condition for 26 years and having been referred to a consultant dermatologist in 2014. Acted like she could be the only one who could diagnose me on the phone, said I could buy things over the counter for a chronic condition! Did not know what to prescribe anyway, had to ask the Go and phone back - she did not phone back and closed the query. Then they had the cheek to ask for feedback! I gave a poor feedback and guess what, no response from the surgery. That says it all. The only reason you can get a telephone appointment for this surgery is no one phones anymore because they know nothing will be done. Just look at the reviews on other sites. Avoid. Needs a CQC inspection. The CQC reviews appear to be at the time the old GP left and not this new rude one. She’s rude to everyone including my elderly mum.

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