Three Chequers Medical Practice
Great! (54 reviews)
Great! (54 reviews)
Feedback reveals a mixed picture of service delivery across the practice. Many patients report positive experiences with clinical care, describing staff as compassionate, professional and responsive, particularly during vaccination appointments and routine consultations. Reception and booking experiences present a more complex pattern, with some patients praising efficiency and courtesy while others describe significant challenges accessing appointments, lengthy telephone waiting times, and communication difficulties. The appointment booking system emerges as a recurring concern, with patients reporting frustration at limited availability, the need to call repeatedly, and inflexible scheduling that requires all-day availability for telephone assessments. Several patients note that while clinical staff provide excellent care once appointments are secured, the process of obtaining those appointments remains problematic. Administrative issues including record management errors and inconsistent application of policies have also been reported. Reception communication varies considerably between individual experiences, with some describing helpful and welcoming interactions while others cite lack of courtesy and responsiveness. Patients consistently acknowledge the dedication of clinical staff and appreciate the quality of care provided, though systemic barriers to accessing that care remain a significant source of frustration.
Positive feedback emphasises the practice's compassionate approach to patient care, with particular praise for staff who demonstrate genuine understanding of complex health needs and go above and beyond to support patients. Vaccination services have been widely commended for efficiency and organisation. However, concerns about appointment availability, booking system inefficiency, and reception communication challenges persist across multiple reviews, suggesting these represent systemic issues rather than isolated incidents. Several patients have transferred to alternative practices citing access difficulties, while others continue attending despite frustrations, primarily due to the inconvenience of changing providers.
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Feedback reveals a mixed picture of service delivery across the practice. Many patients report positive experiences with clinical care, describing staff as compassionate, professional and responsive, particularly during vaccination appointments and routine consultations. Reception and booking experiences present a more complex pattern, with some patients praising efficiency and courtesy while others describe significant challenges accessing appointments, lengthy telephone waiting times, and communication difficulties. The appointment booking system emerges as a recurring concern, with patients reporting frustration at limited availability, the need to call repeatedly, and inflexible scheduling that requires all-day availability for telephone assessments. Several patients note that while clinical staff provide excellent care once appointments are secured, the process of obtaining those appointments remains problematic. Administrative issues including record management errors and inconsistent application of policies have also been reported. Reception communication varies considerably between individual experiences, with some describing helpful and welcoming interactions while others cite lack of courtesy and responsiveness. Patients consistently acknowledge the dedication of clinical staff and appreciate the quality of care provided, though systemic barriers to accessing that care remain a significant source of frustration.
Positive feedback emphasises the practice's compassionate approach to patient care, with particular praise for staff who demonstrate genuine understanding of complex health needs and go above and beyond to support patients. Vaccination services have been widely commended for efficiency and organisation. However, concerns about appointment availability, booking system inefficiency, and reception communication challenges persist across multiple reviews, suggesting these represent systemic issues rather than isolated incidents. Several patients have transferred to alternative practices citing access difficulties, while others continue attending despite frustrations, primarily due to the inconvenience of changing providers.
Appointment
Reception
Cleanliness
Care
Respect
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Elizabeth B.
4 years ago
Excellent!
Efficient vaccination service with kind staff
The vaccination service at the retail location was excellent. The team were efficient and kind. I'm humbled by the dedication of all these wonderful people.
Jo D.
4 years ago
Excellent!
Responsive care throughout difficult times
I have no complaints whatsoever about this practice. Throughout challenging times, I have been able to reach the team and have consistently received excellent care.
Peter S.
4 years ago
Great!
Waiting time didn't spoil the visit
There was some waiting involved, but otherwise the experience was excellent.
Sophie E.
4 years ago
Excellent!
Efficient vaccination appointment with polite staff
Just received my third vaccination. The process was very well organised and the staff were courteous and professional. It was impressive to see the dedication shown by everyone involved in delivering this health initiative.
Sandra B.
4 years ago
Excellent!
Felt genuinely supported through difficult times
I cannot praise the healthcare professional enough for the support provided over the past several weeks, and they will continue to offer assistance as I navigate through challenging health circumstances. They have been exceptionally supportive throughout this period.
Georgina E.
5 years ago
Excellent!
Helpful support arranging weekend appointments
I attended an appointment for a wound dressing, and the healthcare professional was very supportive in coordinating follow-up care with community nursing services during an extended weekend period. My injury is progressing positively.
Andy C.
5 years ago
Excellent!
Felt listened to and well cared for
The standard of care provided was excellent. I am very grateful.
Penny P.
5 years ago
Excellent!
Felt truly listened to at every visit
This is the finest healthcare service I have ever experienced. I receive regular annual health assessments, and the team consistently demonstrates genuine care and attentiveness towards my wellbeing. The standard of professionalism is exceptional. I consider myself fortunate to have access to such a dedicated service. All the clinical staff members are remarkably compassionate and supportive.
Private P.
5 years ago
Excellent!
Smooth vaccine appointment despite the queues
The first Covid vaccination appointment at the Salisbury Cathedral location went smoothly without any complications. Although there were queues, the overall waiting time remained reasonable.
Mike C.
5 years ago
Excellent!
Efficient vaccination clinic with minimal wait time
Vaccination appointment. Local venue. Arrived mid-morning. Identity verification and health screening, vaccination administered, departure shortly after. Room for improvement in some areas. Excellent service and much appreciated.
Caleb K.
5 years ago
Excellent!
Friendly service during challenging times
Given the circumstances of the global health crisis at the time, the service provided was notably friendly and maintained a high standard of professionalism.
Raf Z.
5 years ago
Bad!
Reception staff were dismissive and unkind
The receptionist's manner was unwelcoming and unkind. While I recognise the challenging circumstances we have all been facing, this does not justify speaking harshly or treating patients with such coldness and distance. I intend to seek care elsewhere at the earliest opportunity and would prefer not to return. I found the experience disappointing.
Emma E.
5 years ago
Excellent!
Friendly staff made me feel welcome
Excellent practice with a wonderful team of healthcare professionals.
Charlie H.
5 years ago
Bad!
Dismissive staff made me switch practices
The clinical staff came across as dismissive and condescending during my interactions. The reception team appeared insensitive and rushed. I have heard negative feedback from others who have attended this practice. I am satisfied to have transferred my registration elsewhere, and would encourage acquaintances currently registered here to explore alternative options.