Three Villages Medical Practice

Worst medical practice ever frustrating appointments

The service is utterly atrocious. It's completely futile attempting to schedule a standard consultation because "Our system exclusively handles same-day bookings." Your only recourse is to join a massive crowd of patients, desperately participating in the daily 8:00-8:30 appointment roulette, hoping against hope to secure a slot. The online booking platform is equally dysfunctional. Appointments vanish within a single minute after opening. The NHS app repeatedly indicates numerous available slots every couple of minutes, yet the receptionist dismisses this, claiming "That's incorrect information!!!" I'm seriously considering switching to a medical practice that actually demonstrates some level of patient care. !!!!

Great service and quick appointment scheduling

Recently switched to this medical office after being dissatisfied with my previous healthcare providers. I used their online scheduling system to request an appointment and received a prompt response the following day, with a slot available within 48 hours. During my visit, I was seen exactly at my scheduled time and never felt rushed. The practitioner made me feel completely satisfied and heard.

Frustrating journey to ankle infection treatment

Completed an online medical consultation regarding an ankle infection, but was redirected multiple times. Initially advised to visit a pharmacy, then instructed to call 111, which ultimately resulted in a hospital appointment. The entire process, from consultation to receiving medication, took just 25 minutes.

Frustrating experience with unhelpful medical practice

Attempted to schedule a consultation by completing the digital registration and providing my contact details, only to receive a notification from the medical center stating that their triage has reached its maximum safe limit, with no further appointments accessible today. They advised me to attempt booking again at a later time. This experience has reinforced my existing doubts about the practice, and I'm seriously considering finding an alternative healthcare provider.

Terrible service that fails working patients completely

This medical practice is a complete farce. They've eliminated pre-booked consultations. Now they demand you submit a form on the actual day, with slim chances of securing an appointment. How is this supportive of people with jobs! The healthcare system is fundamentally dysfunctional.

Perfect product meets all my expectations

Absolutely flawless

Terrible customer service at medical practice

I called about my mother's urinary tract infection, and the receptionist was completely unhelpful, telling me to phone back the next day. When I did, I received the same dismissive response. I'm frustrated and concerned - who is managing this front desk? This kind of delay could potentially lead to serious complications like sepsis, and they seem indifferent to the urgency of the situation.

Frustrating decline from a once great medical practice

I've been a patient at this medical practice for over two years and initially had a great experience. But now, when I urgently need to see a physician, I've been trying to book an appointment by phone every morning for a fortnight, only to be stuck on hold for an hour and a half before the call disconnects! What has happened to the quality of this practice? Why are the staff completely unresponsive on the telephone.

Frustrating and bad treatment to 92 year old patient.

On behalf of my mother. She was forced to pay for a private ear practitioner, to clear her ear. It had caused pain, discomfort and deafness. The ear practitioner took photos of the inside of the ear and stated it had an infection in it. The ear was red where the wax had been removed. You could see this from the photos. Mum tried to get a prescription for antibiotics. She was forced to attend the doctor's for an appointment, even though she sent the photo of the infection to the doctors. On attending the doctors, she had to wait. No other patients were around. Eventually, mother was asked if she could go upstairs to another room. She got to the lift and it was broke. Mum still hasn't received treatment. No results from the sample sent off. No prescription. No proper explanation. 92 years of age and requested to go upstairs . They must have known the lift was broken. If you wish to make a complaint you NB red be to o be a patient or have permission from the patient. So I am leaving this review right here. Three Villages, you should be ashamed!

Frustrating medical booking system wastes time

The new system is incredibly frustrating. Unless you log onto the website precisely at 8am and rapidly complete the form, it continuously claims all triage slots are full for the day, even if you're not seeking same-day treatment. While it advertises the ability to book routine appointments up to two weeks ahead, clicking that link leads to an endless, circular navigation. Eventually, we had to complete a questionnaire through the Three Villages website, and I specifically confirmed we were using the correct platform—not NHS or Patient Access App—and was told yes, but only at 8am before the Triage Nurse closes appointments for the day. When my Son managed to submit at 8am, he was contacted quickly and could arrange a same-day appointment, but this approach is impractical for working individuals who cannot abruptly leave work or access the system at that specific time. The system desperately needs modification to allow appointment requests where the practice can call back and schedule non-urgent consultations at mutually convenient times, as was previously possible.

Disappointing medical care with no personal attention

Completely dissatisfied with this medical practice. No consistency with physician care. Rotating resident physicians who remain largely invisible. Since it's an educational facility, you're primarily seen by junior medical staff, which might suit some patients. I've experienced zero post-procedure follow-up after my ultrasound, despite clearly being and remaining unwell. As a result, I've now sought alternative treatment through acupuncture.

Endless waiting and frustration at gp surgery

I'm currently experiencing a two-month delay for a standard consultation. The situation has become so frustrating that I'm seriously considering visiting a walk-in medical facility in Birmingham, as our general practice is evidently in complete disarray.

Frustrating delays and unclear hospital availability issues

I'm seeking clarification on why, precisely two minutes after 8 o'clock on Monday through Friday, the system indicates unavailability due to triage capacity being reached. This explanation seems entirely implausible. I suspect the webpage might be experiencing technical difficulties and requires immediate investigation. The fact that this message has persisted throughout the entire week is utterly absurd. It's no surprise that the Accident & Emergency department is completely overcrowded under these circumstances. I am requesting a substantive response to address these concerns.

Terrible service and unhelpful receptionists everywhere

Attempting to schedule a doctor's appointment at this clinic is an exercise in frustration. After enduring a grueling 45-minute wait on hold, you're met with a receptionist whose demeanor is as unpleasant as can be, making an already challenging process even more difficult.

Terrible healthcare service leaving patients without care

I've been a patient at this practice for just over three years and was initially satisfied with their service. However, securing an appointment has become nearly impossible. Despite attempting to schedule a consultation through their online request form, I've encountered continuous obstacles. For weeks now, I'm consistently met with a message stating the 'triage safety limit has been reached for today', effectively blocking any appointment requests. The practice redirects patients to 111 or the urgent care centre at Russell's hall hospital. As a result, I've been forced to seek medical attention at the hospital due to the complete lack of availability at the practice.

Frustrating website makes booking appointments impossible

I've consistently received good care when seeking medical attention, but booking an appointment has become increasingly challenging due to their website-only scheduling system. This morning, my wife was at the clinic for a routine visit and attempted to schedule another appointment with the receptionist. Despite being physically present and speaking directly with staff, she was instructed to use the website to complete the booking. Upon trying to do so, she discovered the online form was already closed, even though it was only 9am. Now, she'll have to wait until Monday to even request an appointment. This seems completely unreasonable - if you're going to mandate online booking, the form should remain accessible during business hours. Closing the form so early suggests the current appointment system is fundamentally flawed and not serving patients' needs effectively. The practice needs to seriously reconsider how they manage appointment scheduling to ensure patients can actually access medical care when they need it.

Great service

Filled in on line appointment form at 8am received phone within 15monutes and face to face appointment for 9.30am. Problem diagnosed and prescription issued.Great service

Frustrating healthcare system fails patient completely

Stuck on hold for three-quarters of an hour desperately seeking an urgent consultation. Instructed to complete an online registration instead... Update 20/12/23 Now the digital booking platform is temporarily non-functional. You're required to log in precisely at 8am to secure an appointment slot. Once the system reaches maximum capacity, no further bookings are permitted. There's no option to even telephone and request a consultation. It's no surprise emergency departments are overwhelmed. An absolutely frustrating and utterly abysmal service experience.

Terrible medical staff, hit and miss care

Rude front desk staff and nursing personnel. A few physicians demonstrate competence, while others are significantly subpar and display an unwarranted sense of superiority.

Terrible healthcare service with zero patient compassion

Terrible service, pure and simple. I've experienced multiple instances where referrals are left unprocessed for months despite clear instructions, and appointments are either non-existent or delayed. This morning at 8:40, their communication lines and website were already shut down, making it impossible to speak with anyone or schedule an appointment. Additionally, I've personally observed staff members being discourteous and dismissive towards elderly patients struggling with online medication ordering, which was so distressing that I almost confronted them. The lack of empathy was shocking. When you work in healthcare, you should demonstrate compassion to every single patient, not just those who conveniently fit into your workflow. The treatment of vulnerable patients is unacceptable and reflects a deeply unprofessional approach to patient care.