Three Villages Medical Practice

Frustrating healthcare experience with limited appointment options

Getting an appointment with a Doctor isn't terrible, but the process is frustrating. I'm employed full-time in a call center, and they've scheduled a telephone consultation. Due to my work constraints, I'm unable to take personal calls, and there's no private space for me to discuss sensitive health issues. In-person appointments would be far more comfortable and appropriate for my situation, but that option isn't available.

Terrible customer service ruins everything

Terrible digital customer support. More than a week has passed, and I'm still without a scheduled appointment since my original inquiry.

Terrible customer service from unhelpful medical staff

I attempted to schedule an appointment online today after encountering repeated difficulties with their "Triage Safety reached" system, just like yesterday. A representative named Julie addressed me without even confirming my identity, instead inquiring about my age, and instructed me to seek an appointment on Wednesday rather than Tuesday, citing the post-bank holiday busyness. Apparently, I'm supposed to have control over when I fall ill! The customer service is utterly disgraceful and completely useless.

Frustrating healthcare with poor communication and service

Getting through on their phone line is a constant struggle, with wait times consistently exceeding 25 minutes throughout the day. Website messaging appears equally ineffective, with messages frequently going unaddressed. I'm currently experiencing significant frustration as my prescription error has left me in pain for two consecutive days while awaiting correction. While some of their medical professionals are competent, the overall administrative processes desperately need overhaul. The organization would likely benefit from expanding their staffing to improve responsiveness and patient care.

Frustrating healthcare scheduling nightmare for my son

I've been struggling for 48 hours to schedule an appointment, and my son has already experienced significant delays. He was initially forced to wait several weeks for a slot, only to have it abruptly cancelled on the day of the appointment. After the cancellation, it took him an additional week to secure another appointment, which remains frustratingly distant in the future.

Smooth check-in with helpful and welcoming staff

Locating the place was straightforward, and the front desk staff greeted me with warmth and courtesy.

Friendly staff make changing surgeries a breeze

Transferred to a new medical practice serving three communities, and I'm thoroughly impressed with the exceptional care. The staff members are incredibly friendly and welcoming. Delighted with my decision to switch healthcare providers.

Compassionate care from a fantastic medical team

Being new to Three Villages Practice, I initially felt uneasy about consulting a GP, but my anxiety was unfounded. Doctor Appul was incredibly reassuring, and after examining me, he promptly initiated a medical investigation. I was truly amazed by the care I received. Heartfelt thanks to Doctor Appul for his compassionate approach. Special gratitude to Nurse Anjana Kumari for her valuable guidance. My appreciation extends to the entire staff for their exceptional helpfulness and kindness.

Compassionate care at its absolute finest

I became a patient at this practice towards the end of last year, and they've been incredibly supportive during my recent health challenges. The reception staff are absolutely delightful and incredibly patient - I can only imagine the difficult interactions they must deal with daily! Every clinician I've encountered has also been wonderfully kind and professional. I feel truly fortunate to have found such an exceptional medical practice.

Terrible medical service with zero communication skills

Complete farce of a medical procedure. What's the issue with utilizing a phone to schedule a consultation? If you're hoping to secure a doctor's appointment, you can forget it. I'm utterly baffled how this establishment continues to function.

Terrible service and unprofessional staff

Terrible experience. Discourteous front desk staff.

Exceptional care and compassion from caring doctor

I am thoroughly amazed by the exceptional efficiency and professionalism demonstrated by this medical practice. After submitting a medication-related inquiry at 5pm following my workday, I didn't anticipate receiving a response until at least the next day. Feeling quite anxious about my health concern, I was incredibly relieved when Dr Uppal responded at 9pm, instantly alleviating my worries and making me feel genuinely heard. The follow-up message, which included a suggestion for a review in a few weeks to check my progress, made me feel truly cared for. I am immensely grateful to Dr Uppal for his immediate and compassionate attention. In a moment when I felt particularly vulnerable, it was reassuring to know that someone was actively listening and taking concrete steps to address my needs. My heartfelt thanks go to Dr Uppal and the entire practice for their outstanding efficiency and empathy during these challenging times.

Terrible product that failed to deliver

Absolutely pointless endeavor with zero redeeming qualities

Exceptional care and compassionate medical support

Exceptional service with a highly professional approach. The physician was attentive, listened carefully, and demonstrated remarkable dedication to assisting me.

Exceptional medical practice with quick and caring service

I have absolutely no complaints about the Three Villages Medical Practice. Throughout the past three years, whenever I've needed medical assistance, their online form system has been incredibly convenient. It's far less awkward than making a phone call, and after submitting the form, I'm promptly offered either an in-person consultation or a telephone appointment, which makes the entire process straightforward. This morning, I submitted my form at 8:00 AM, and by 8:30, I received a call scheduling an appointment - something I've never experienced at any other healthcare facility. Moreover, the entire staff at the practice are consistently warm and welcoming.

Frustrating communication with unhelpful medical staff

When it comes to basic medical needs like referrals, diagnoses, and prescriptions, the service is satisfactory. But when I attempt to get direct answers to simple queries such as: "Has my blood test result come in"? "When is my next blood test scheduled"? "Are you withholding medication based on a medical examination from a year ago"? It feels like I'm engaging with a politician. I consistently receive lengthy responses that skillfully avoid addressing the specific question at hand.

Incompetent staff risking patient health and safety

I attempted to schedule a medical consultation. The administrative personnel dismissed my concerns, claiming it was merely a referral. Despite being 10 months post-cancer removal and investigating a skull abnormality, they were dismissive. The staff emphasized their overwhelming workload and uncertainty about processing my case. My ongoing symptoms apparently do not warrant a physician's examination. Their approach is shockingly reckless. If you encounter issues, bypass the practice's complaint system and directly contact NHS England, as they will only review grievances that have not been initially raised with the medical practice itself.

Great medical care at three villages practice

I can't help but notice the stark contrast between my experience and the complaints of others. The level of care I've encountered here is absolutely exceptional, with every staff member demonstrating remarkable professionalism. When genuinely sick, which has happened to me multiple times, there's no endless waiting around - you're seen immediately. Three Villages, continue delivering this outstanding service. To those constantly complaining, I challenge you to locate a superior medical practice - though I doubt you'll succeed 😉

Exceptional service that truly goes above and beyond

I can't express enough praise for Three Villages and their exceptional care during recent months. Their service is incredibly streamlined and meticulous. While they've consistently provided great support to me and my loved ones since we first became customers, this year they've truly gone above and beyond expectations!

Fantastic pharmacy with caring and helpful staff

Received exceptional assistance with my issue; both the front desk staff and the pharmacist went above and beyond to help me. Their customer service was outstanding, and I felt compelled to share my positive experience.