Thurleigh Road Practice

Frustrating records request after two months

I've been a patient at this medical office for an extended period, and their inefficiency is truly frustrating. I submitted a request for my medical records two months ago and have made multiple follow-up calls, yet I've received absolutely no response or documentation.

Frustrating wait times at local medical practice

Regrettably, this medical practice, once highly regarded two decades ago, is now best steered clear of. I'm uncertain about who actually secures consultations with the physicians, as I typically receive only a perfunctory callback, often days after my initial request for an appointment. When attempting to schedule a visit, you'll likely find another patient ahead of you, visibly anxious and urgently seeking medical attention. The atmosphere is eerily deserted. I'm actively exploring alternative options, as my acquaintances have suggested that not all healthcare practices are as subpar as this one.

Months of frustration with broken system

The medical professionals here demonstrate expertise, but their non-NHS appointment process is completely dysfunctional. After waiting nearly six weeks, I attempted to complete an insurance form. The administrative staff scheduled a phone consultation, which then transformed into an in-person meeting because insufficient information existed in their system (ironically, the precise reason for requesting the form). Despite repeatedly requesting a comprehensive consultation summary, I've been unsuccessful. Moreover, I was threatened with debt collection if payment wasn't made, should I not comply. What kind of healthcare provider operates with such unprofessional and aggressive tactics? I cannot possibly recommend this practice to anyone.

Quick help for my asthma care

I decided to share my experience because their performance is genuinely impressive. Having been a patient at this practice for several years, I consistently find myself satisfied. Their staff is always prompt in communication, welcoming, and demonstrates genuine empathy and understanding. As an asthma patient, I've received excellent care, with them providing the right inhaler and responding swiftly whenever I need a refill, always prioritizing my needs based on the urgency of the situation.

Compassionate doctor who truly listens

Throughout my time as Dr. Ellis's patient, I have consistently experienced her compassionate, empathetic, and understanding approach. Her professional demeanor and skill in addressing my medical concerns are truly commendable. I am deeply grateful for her dedicated assistance and feel fortunate to receive such exceptional care from her.

Quick care for our whole family

During our eight-month journey with Thurleigh Road, covering healthcare needs for our entire family—from adults to a seven-year-old and a baby—we've consistently experienced prompt scheduling and top-notch medical attention.

Aneesha's compassionate diabetes support

Hi, I'm writing to provide feedback about the exceptional care I've received from Miss Aneesha Dhillion PA-R at the Thurleigh Road practice. Throughout the past several months, Aneesha has been managing my Diabetes with remarkable skill and dedication. Her professional approach and support have been truly outstanding, and she is guiding me effectively through this health challenge. I feel incredibly fortunate to have her as my healthcare provider. I believe it's crucial to acknowledge when a healthcare professional goes above and beyond, especially during a difficult time. Aneesha has been instrumental in helping me understand and navigate my journey towards potentially reversing my type 2 diabetes, and I want to express my sincere appreciation for her compassionate and expert care. Kind Regards Peter

Quick response after online booking

We've been patients at Thurleigh Road for quite some time. Initially, their service was excellent, but it noticeably declined during the pandemic. While I understood the challenges posed by NHS budget constraints, recent interactions suggest they've successfully improved their operations. Just yesterday, I submitted an online request for an urgent consultation and received a callback in less than half an hour! Subsequently, I was scheduled and saw Dr Jonathan Christopher, who was compassionate and effectively addressed my medical needs. My wife has also encountered similarly positive interactions recently, indicating this isn't just a one-time occurrence. Kudos to the entire Thurleigh Road medical team for their commendable turnaround!

Dr Salter and team saved my health

Exceptional medical care consistently provided by the healthcare professionals at this facility. Dr. James Salter deserves particular recognition for his outstanding support throughout 2024, and Dr. Sajid Patel has been phenomenal for many years. The administrative team and staff are invariably friendly, approachable, and incredibly supportive. Heartfelt gratitude to everyone involved!

Rude receptionists ruined my mom's booking

During a call to schedule an appointment for my elderly mother with internet difficulties, I encountered two receptionists who were remarkably unhelpful and displayed a distinctly passive-aggressive demeanor. The initial staff member seemed almost gleeful in informing me that no appointments were available due to a full system, suggesting I should retry contacting them the following day. Upon requesting to speak with a supervisor, I was transferred to another representative who was equally dismissive and unaccommodating. Fortunately, a third employee who identified herself as a manager intervened. She was courteous, professional, and empathetic—successfully booking an appointment for the very next day without complications. This interaction was deeply frustrating, particularly because my previous experiences with this practice's staff have been overwhelmingly positive. The unprofessional and dismissive attitude exhibited by these two employees is unacceptable, especially when interacting with families caring for elderly patients. If these staff members are experiencing job dissatisfaction, the organization should evaluate whether they are well-suited to their current roles. Patients fundamentally deserve compassionate treatment, genuine respect, and a sincere commitment to assistance.

Terrible service from my longtime local gp

Scheduling an appointment here is a nightmare, with staff sending patronizing communications and displaying hostile attitudes during phone interactions. Despite my two-decade-long association with this practice, I'm seriously considering switching healthcare providers unless they make significant improvements to their patient service.

Friendly staff made my first checkup easy

After returning from overseas, I've been thoroughly impressed by my interactions with Thurleigh Road Surgery. Having previously heard numerous negative accounts about the NHS, I was pleasantly surprised by their exceptional care, professional approach, and genuine commitment to patient support. The low ratings elsewhere seem unwarranted, as I have not encountered a single issue during my experiences with this medical practice. Their service has been consistently excellent and attentive.

Quick care when it counts most

A remarkably efficient surgical practice that truly prioritizes patient care. They respond with impressive speed and genuine concern when urgent matters arise. The staff, particularly those at the front desk, are exceptionally welcoming and supportive!

Quick morning triage saved the day

I utilize this medical practice annually or semi-annually for myself and my kids, and consistently find the personnel incredibly accommodating and the digital scheduling platform straightforward. During my latest consultation, I employed their virtual triage booking method and received a prompt callback with an appointment scheduled that same morning. I always encounter medical professionals who are both approachable and competent, taking genuine care to thoroughly assess my condition and recommend appropriate treatment. Whenever I've needed to contact the surgery with a question, communication has been seamless, and the staff are invariably supportive and provide precise guidance. I genuinely appreciate having such an exceptional local healthcare facility so conveniently located.

Caring staff during busy times

I've been receiving care at this medical center for an extended period, and throughout that time, I've consistently experienced top-notch service from both the medical professionals and administrative staff, even during times of limited personnel. It's truly a welcoming and supportive healthcare facility.

Dr Ellis saved my mum's day

I'm discussing my mother's medical practice. The personnel are exceptional, typically offering urgent consultations when my mum requires them. Dr Ellis stands out as an outstanding physician - she demonstrates remarkable compassion, understanding, and consistently strives to secure the most appropriate care for my mother. The primary drawback is the difficulty in scheduling specifically with her, as the booking process involves an online triage system that randomly assigns physicians. I believe, particularly for older patients, there should be a traditional telephone method for arranging standard appointments. The digital same-day booking approach seems unsuitable for all individuals.

Frustrating wait times and unhelpful staff

I've been part of this medical practice for three decades, and the current state is unrecognizable from its past. Securing a timely doctor's appointment has become nearly impossible, and the administrative staff consistently display a dismissive and unhelpful attitude. Their primary solution is to direct patients to an online triage system that is frustratingly inefficient - submit a form at 8 am, and you'll wait five days for a response, potentially resulting in an appointment weeks later or a doctor's callback at a time convenient only to them, with no consideration for patients' work schedules. They seem oblivious to the fact that patients have professional commitments too. Their alternative suggestions of calling 111 or visiting A&E are frequently inappropriate for issues best addressed by a general practitioner. It's truly disheartening because when you do eventually manage to see a doctor, they are actually quite pleasant and competent!

Quick help when I needed it most

I consider myself fortunate to be a patient at this medical practice. Whenever I've required urgent medical attention, I've discovered the scheduling process to be seamless and efficient, and this holds true even when a physician from another branch has returned my call. I consistently receive a response within the same day. The personnel are compassionate and attentive. My appreciation goes out to them!

Useless dermatology care when I needed help

Utterly useless. I was dealing with a skin problem and received a call from an affiliated clinic to address it. By the conclusion of our conversation, their advice was essentially to monitor the situation, and if it deteriorates, either attempt to contact them (which is impractical) or head to the emergency room.

Quick help for busy parents

Excellent and prompt assistance. They respond quickly to children's concerns with great effectiveness.