Thurleigh Road Practice

Booking a hassle but staff are top-notch

The medical staff, including physicians and nursing personnel, are top-notch. Nevertheless, attempting to connect with the front desk to schedule an appointment is incredibly challenging. Utilizing the patient portal effectively eliminates this particular frustration.

Impossible to book with longtime family doctor

Our family has been loyal patients at this practice for three decades, even back when they operated from a small house down the street. Once a top-notch medical service, they've dramatically declined since the pandemic. It seems they view patients as an unwelcome burden rather than their primary focus. While some physicians (Dr Nasiruddin stands out as exceptional) are excellent, navigating reception to actually see them is incredibly challenging. Booking an appointment in person is impossible. They instruct patients to call at 8am, but from 7:59am a recorded message declares no slots are available. Their heavy reliance on digital platforms effectively excludes older patients, and any email communications appear to vanish into a communication void, rarely generating a response. The resulting frustration is maddening, especially when attempting to secure medical attention for elderly family members. It's no surprise that accident and emergency departments are overwhelmed - they're likely filled with patients who've been unable to secure GP appointments and resort to hospital care out of sheer desperation for medical help that could have been addressed through a simple consultation. An appallingly mismanaged healthcare practice.

Terrible patient manager blocked my daughter's care

The Patient Services Manager is undermining the entire staff at this clinic, displaying an attitude that is dismissive, obstructive, and excessively self-important. The customer service was shockingly poor when I attempted to secure a medical appointment for my sick daughter, with the manager actively creating obstacles. It's truly disappointing because once you actually get past the front desk and see the medical professionals, they provide excellent care. The whole interaction was deeply frustrating and emotionally distressing.

Booking nightmare at this medical office

The medical team and physicians are excellent and welcoming, but scheduling is a major challenge. Getting an appointment requires extensive phone time and significant waiting periods. I've experienced multiple instances where my scheduled visits were unexpectedly cancelled.

Quick and friendly medical care

Fantastic medical care from compassionate physicians. Scheduling appointments through their website is a breeze. Feeling fortunate to reside within their service region!

Flu shots nightmare at this clinic

The reception staff are utterly ineffective. Recently, they forced me to reschedule a polio booster at a terrible time, claiming I needed to bring both children - only to reveal at the appointment that one child didn't actually require the vaccine, and I could have kept my original, convenient work schedule slot (despite my repeated phone confirmations). Now I'm struggling to schedule flu vaccines for the kids. When I first called in early October, they claimed no flu shots were available and suggested calling back the following week without providing a specific timeframe. The subsequent week, all appointments were already gone, and I was simply told to keep trying. I've been calling at least three times weekly for three weeks. Nothing is ever available, yet I'm repeatedly told to persist as more slots will open. When I ask about potential new appointment releases, they claim they have absolutely no way of knowing - which seems impossible. Who actually knows then? The frustrations continue endlessly. It appears no one has any genuine interest in performing their job or demonstrating minimal professional effort. I've resigned myself to the fact that for my children's medical needs, I'll likely need to seek private care or visit the A&E 90% of the time. The management is abysmal and their attitude completely unprofessional.

Downhill since the caring days

What was once an exceptional healthcare practice that prioritized children's well-being, with attentive reception staff and responsive doctors, has dramatically declined. Previously, emergency GP appointments were consistently available, but now the staff appears completely indifferent. It's truly disappointing how far the quality of care has fallen.

Unhelpful staff killed my weekend getaway

Extremely unprofessional and ineffective staff working the front desk and handling telephone communications.

Appointments gone by 8 am sharp

WORTHLESS DISCOURTEOUS FRONT DESK PERSONNEL. Save yourself the trouble of attempting to schedule a consultation here. Ring at 8 AM and all slots are already taken, even for patients undergoing chemotherapy... the reception team is completely ineffective and discourteous. It's astonishing they haven't been terminated. They display notices claiming zero tolerance for patient rudeness. Well, what about patients' intolerance of their unprofessional behavior? I've been a patient at this practice for three decades, and the front desk staff continue to deteriorate... I recommend finding an alternative where you aren't forced into emergency care because you couldn't secure a doctor's appointment for three consecutive days. Absolutely unacceptable.