Tilehurst Village Surgery

Doctors Who Didn't Care About Me

Absolute worst medical practice. Dr. Laima displayed shocking unprofessionalism, yelling at me during calls and abruptly hanging up. Subsequently, Dr. Jude suggested I apologize to her, which was completely inappropriate. Their gossip about patients seems unethical, and I desperately wish our conversations were documented. Dr. Jude fabricated a medical emergency to cut short my telephone consultation and deliberately avoided returning my call. Multiple scheduled phone appointments were simply abandoned - no communication, no explanation. Their approach involves diagnosing patients remotely without any proper examination of the actual medical concern. When they actually call, it's never close to the scheduled time, essentially making it impossible to plan anything - even a bathroom break could cause you to miss their unpredictable contact. Even responding immediately doesn't guarantee your consultation slot, with absurd claims of time expiration within mere minutes. Hypocritically, they warn patients against online research while their own doctors repeatedly Google information during consultations. The receptionists are equally discourteous, behaving as if their administrative role equates to medical expertise. Dr. Thompson was the sole bright spot in this otherwise disastrous experience. I could elaborate extensively, but my advice is simple: avoid this practice at all costs.

Couldn't Get Through After Hours of Calling

I've been a patient at this medical practice since 2004, and for many years, I was thoroughly satisfied with everything - from the doctors to the support staff. However, my satisfaction has steadily declined over the past five to six years. Today perfectly illustrates my frustration: I've been attempting to schedule an appointment since 8:30 this morning, but by 4 pm, I've given up entirely because no one bothered to answer the phone. I simply cannot waste an entire day trying to secure a medical consultation when I have more pressing matters to attend to. Furthermore, the continuity of care has become problematic. I used to know my assigned physician, but after they left, I was transferred to another doctor. Now that this doctor has also departed, I'm completely in the dark about who my current registered physician is. When I occasionally manage to secure a phone consultation, I'm left playing a guessing game about which doctor I'll be speaking with. The staff seem disinterested and give the distinct impression that they're just working through a list of calls without any genuine concern for patient care.

Impossible to Book an Appointment Here

This medical practice is utterly ridiculous. It's impossible to get through on the phone to schedule an appointment or request a callback from a physician. Absolutely abysmal.

Saved the Day at Tilehurst Surgery

Welcoming medical staff and a courteous approach. Grateful they accommodated me even though I was tardy and accidentally went to their alternate location for my child's immunization. Performing admirably under challenging circumstances, much appreciation.

Quick and Smooth Procedure

Swift and effortless experience.

Impossible to Book a Simple Appointment

The situation has become utterly ridiculous. Scheduling any future appointment, even a simple phone consultation, is now impossible. You're forced to call at 8 AM, competing with countless others seeking urgent medical advice, which can result in waiting up to an hour with no guarantee of success. It seems they completely disregard the fact that people have work commitments. The healthcare service has been deteriorating for years, and the decline continues unabated, with absolutely no effort to provide patients with clear information or help them navigate access to general practitioners.

Terrible wait times at this clinic

Extremely substandard patient care and handling.

Booking Nightmare at My Local GP Practice

The medical staff are excellent, HOWEVER, their appointment scheduling is utterly dysfunctional. When you urgently require medical consultation, the process is incredibly frustrating. You're expected to phone precisely at 8am to secure a slot, but the phone lines are perpetually jammed. Even if you miraculously get through, all available appointments are already gone, and you're simply told to try again the next day. This system desperately needs an overhaul that considers individual patient requirements and gives proper weight to more critical medical situations. The doctors themselves are top-notch, but the booking mechanism is fundamentally broken and needs immediate redesign.

Late Again: Wasted My Whole Morning

Extremely let down. They show complete disregard for the scheduled meeting time.

Cold and Impersonal Doctor's Visit

One would expect a medical consultation to offer a compassionate, supportive, and empathetic space for discussing health concerns. However, with a single exception, every physician I've encountered here seems to view the patient merely as a clinical case to be processed - nothing more. A simple acknowledgment of the emotional distress (particularly in my situation involving mental health) could have provided significant emotional relief, yet such basic human connection appears to be completely absent. These doctors have elevated professional detachment to an extraordinary level of impersonality. At least the reception staff demonstrate a sense of genuine care and willingness to help, giving the impression that they themselves are not adequately supported within the system.

Quick and Smooth Vaccination at Tilehurst

Excellent organization and smooth execution of the vaccination process. Tilehurst Village Surgery handled everything with remarkable professionalism. Much appreciation for their outstanding service! 🙏🏻

Terrible customer service from dismissive receptionist

The front desk staff displayed a complete lack of courtesy, cutting us off mid-sentence and abruptly terminating the call without any regard for our concerns. Such behavior is entirely unacceptable and demonstrates a serious deficiency in customer service, especially in a healthcare setting where empathy and communication are crucial.

Speedy Vaccine Clinic with Friendly Staff

I extend my heartfelt appreciation to all medical professionals, healthcare staff, and volunteers for the outstanding organization of the vaccination event. The efficiency during both of my visits was truly remarkable. I was greeted warmly and processed through the vaccination process with incredible speed and ease. Sincere kudos to the entire team for their exceptional service.

Smooth access for wheelchair users downtown

Courteous employees and top-notch assistance, ample parking accommodations for wheelchair users, convenient proximity to a bus stop with a direct route into the city center.

Quick Covid Shot and Smooth Blood Test

Visited the clinic for my routine blood work and received my initial Covid vaccination today. The entire process was swift, taking less than 10 minutes. The personnel here consistently maintain a welcoming and pleasant demeanor.

Quick and friendly vaccine at local clinic

The medical team and support volunteers at this clinic were exceptional during my vaccination experience.

Quick and Smooth Saturday Vaccine Rollout

My spouse and I got our initial COVID vaccination shot this past Saturday, January 30th. The entire process was absolutely outstanding, thanks to the incredible medical team and their dedicated volunteers. From the moment we arrived to completing our registration and receiving the vaccine, everything was seamlessly executed in just four minutes. Truly impressive.

Friendly Staff Made My Surgery Easy

Exceptionally friendly and professional surgical experience

Elderly Patients Waiting Hours for Covid Vaccine

My 93-year-old grandmother is waiting for her Covid vaccination. Her scheduled time was 10am, but it's now 10:30am, and the staff's only explanation is that people arrived ahead of their slots. Apparently, around 200 individuals are causing delays. She still hasn't received her shot. The situation is incredibly frustrating, with numerous elderly people forced to stand in a lengthy line during chilly conditions. The entire process seems completely disorderly and inconsiderate of the vulnerable participants.

Caring doctors saved my son's life

Every member of the team consistently demonstrates exceptional professionalism, helpfulness, and warmth. They interact wonderfully with both my kids and me, consistently displaying remarkable patience and genuine enthusiasm to assist. When my son recently experienced potential sepsis symptoms, the physician immediately arranged hospital transfer, which I deeply appreciate, along with the comprehensive follow-up care and support we subsequently received.