Topcliffe Surgery

Long wait despite being first in queue

Disappointing experience. I waited a considerable time despite being first in the queue. The appointment scheduling system appears to have significant issues.

Felt genuinely listened to and respected

I have been a patient at this practice for quite some time and I find the clinician I see to be an outstanding healthcare professional. They have made a significant positive impact on my family's health, having identified a serious condition in my child when they were very young, leading to prompt treatment and intervention. My child is now healthy and thriving, which I attribute to the early diagnosis and swift action taken. The clinician is compassionate and genuinely listens to my concerns. They have consistently provided excellent medical guidance and advice. I have always felt respected during my appointments. They are a valuable member of the practice team.

Hard to book appointments, pharmacy staff unhelpful

It can be difficult to secure an appointment with the medical team when needed. Additionally, there were concerns about the manner of pharmacy staff interactions, which came across as dismissive when enquiring about medication delays. Attempts to reach the pharmacy management went unanswered on multiple occasions. The reception experience was also challenging, with unhelpful responses when attempting to book a doctor's appointment, which detracted from the overall visit to the practice.

Reception staff could be more considerate

I do like this surgery and the clinical staff are great. However, I find some of the reception staff to be rather discourteous, which seems unnecessary. They then direct patients to accident and emergency even when this presents significant practical difficulties, particularly for those without easy access to transport or local support. It seems insensitive to make such assumptions without considering individual circumstances.

Impossible to reach by phone

The clinical staff are excellent, but unfortunately there is limited availability to see them in person. Getting through by phone can involve lengthy wait times, and calls may go unanswered. When you do connect, you may be directed to seek care elsewhere for urgent matters.

Warm atmosphere and staff who really listen

I absolutely adore this practice. The moment you enter, you're greeted with a welcoming and comfortable environment. The premises are immaculate and there's a genuine sense of tranquility throughout. The clinical team and support staff are exceptional and genuinely make you feel heard and valued. The pharmacy team are incredibly efficient and attentive! I cannot speak highly enough of this practice.

Impossible to book appointments here

Difficulty securing timely appointments, with phone access being particularly challenging. The practice appears to be operating at capacity with insufficient staffing levels. Following an extended period of discomfort, I opted to seek private medical consultation, which resulted in a referral back to this surgery highlighting the need for prompt intervention. Ultimately, I transferred to an alternative local practice where I was able to access care more readily. This experience fell significantly short of the standard of care I would have expected.

Efficient practice that actually listens to patients

I switched to this practice approximately two months ago. The team demonstrates excellent organisation and attentiveness, and I genuinely feel that my healthcare needs are being properly looked after in comparison to my previous practice. All the staff members I have encountered, including clinical and administrative personnel, have been consistently welcoming and approachable.

Reception staff attitude needs improvement

The reception experience was disappointing and detracted from the overall quality of the practice.

Finally felt heard at my GP

This practice is wonderful. I'd lost all hope in general practice until I visited here. The staff genuinely care and listen, treating me as an individual rather than just another patient. Excellent surgery.

Quick appointments and friendly treatment here

The practice is excellent, with appointments readily available and consistently courteous treatment. It's genuinely one of the best aspects of the local area.

Reception staff were genuinely helpful

The reception staff were accommodating and supportive.

Always willing to fit you in quickly

Having visited numerous medical practices across different locations, I can honestly say this one stands out as exceptional. The team is consistently accessible by telephone and makes a genuine effort to accommodate patients promptly when health concerns arise.

Repeat prescription requests keep getting lost

It appears that obtaining repeat medication requests can be problematic. I submitted a request and returned to collect it over a week later, only to be told it hadn't been received yet, despite having confirmation that my request had gone through. This has resulted in delays in receiving my medication. This situation has occurred on multiple occasions.

Reception staff made the visit straightforward

As a follow-up to my earlier feedback, I needed to return for another appointment today. The exceptional level of care continued to impress me......the staff member I saw was absolutely outstanding. I wish more people would take a step back and appreciate what the NHS provides......some individuals should reflect on their criticism. It's not a flawless system but there are genuinely dedicated professionals working hard to support us all......it's worth considering that before complaining about minor issues. Thank you so much to everyone. Unfortunately, I've needed to attend twice this week despite never having visited before. The receptionist was brilliant and the clinical staff I consulted with were equally impressive....I apologise, I haven't retained their names. It seems you can't satisfy everyone but you all certainly made a positive impression on me. Many thanks!!

Helpful service that listens to patients

Every time I've contacted the practice and used their facilities, including the dispensary, the experience has consistently been favourable and helpful. When difficulties do arise, recognising the constraints they operate under has contributed to maintaining a constructive relationship.

Dismissed for mental health concerns at appointment

The practice demonstrated a lack of attentiveness regarding mental health concerns.

Reception staff were genuinely courteous and helpful

The clinical and nursing staff at this practice are exceptional in their approach and demeanor. I have consistently found all team members to be polite and professional, and have had no difficulties with either the front desk or dispensary services, which I attribute in part to maintaining a respectful and friendly manner in all interactions. I recognise the challenging circumstances they have been managing during recent times, and I hold them in high regard for their dedication and commitment.

Pharmacy staff dismissive and unhelpful with patients

The pharmacy service demonstrated a lack of patient-centred approach and appeared indifferent to patient needs. The experience was disappointing, with interactions that felt dismissive, discourteous, and condescending.

Reception staff attitude needs improvement

The staff member who handled my prescription had a very abrupt and unwelcoming manner. I found the interaction to be unpleasant and would have preferred a more courteous approach. I felt uncomfortable during the encounter and wondered whether my experience was influenced by factors beyond the clinical care itself.