Tower House Surgery

Rude receptionist ruins patient experience at surgery

Multiple previous reviews have highlighted the unprofessional behavior of the receptionist, who displays a shockingly poor attitude that makes one wonder why Tower House Surgery continues to employ her. Her complete lack of customer service skills is appalling. The receptionist's role should involve demonstrating empathy, kindness, and compassion towards patients, who are often dealing with health challenges or potential emotional distress. Instead, her rudeness could potentially exacerbate patients' existing mental health struggles. Even when patients approach her politely, she responds with disrespect, which is entirely unacceptable. A receptionist should maintain professionalism and courtesy, particularly when interacting with individuals who may be vulnerable due to illness. On multiple occasions, we have experienced frustrating phone interactions where we are left waiting for extended periods, only to have the call abruptly terminated by the receptionist, further adding to the already stressful experience of seeking medical assistance.

Compassionate care from amazing medical team

Deeply appreciative of the compassionate assistance and care provided by Tower House Surgery to both myself and my loved ones. Grateful for their unwavering support during our time of need. 🙏🏻 Thank you.

Worst medical receptionist ever rude and unprofessional

I desperately want to award zero stars. There's one receptionist, whom I've repeatedly encountered, who embodies pure malevolence. While medical office staff are often known for being brusque, this individual's behavior transcends mere rudeness. She's genuinely cruel, with a temperament so aggressive that every phone interaction requires excessive politeness just to be heard. Her communication style is aggressively confrontational, deliberately making interactions hostile. When I recently called while feeling extremely ill, she deliberately ignored me and deliberately terminated the call. This West Indian/Caribbean woman is a complete narcissist who lacks even basic professional courtesy. Her conduct is so appalling that she absolutely deserves termination. I sincerely hope she experiences the same level of disrespect and dismissiveness she routinely inflicts on others.

Terrible service and unprofessional medical staff nightmare

Complete waste of time! Absolute nightmare of a medical clinic.

Worst medical experience ever avoid at all costs

This horrendous medical procedure persists in its terrible existence. I genuinely feel that even a 1-star rating is far too generous.

Terrible service and communication at this clinic

I've been receiving care at this practice since November, following a relative's suggestion, but the service quality is truly subpar and the staff's communication breakdown is absolutely shocking. Inexplicably, the reception team fails to leave voicemails when calls go unanswered, and they seem incapable of sharing information with each other about the purpose of their calls or documenting details in patient records. They desperately need to improve their fundamental patient and customer service protocols.

Terrible hospital with dangerous and incompetent staff

Absolutely terrible medical practitioners who represent the lowest standard of care. Getting an appointment is impossible, and their incompetence is so extreme that I genuinely believe a serious medical condition would be fatal under their watch. The staff are not only ineffective but also incredibly discourteous. I strongly advise avoiding this healthcare facility at all costs.