Townfield Doctors Surgery

Worst pre-op consultation ever

Disappointing medical procedure The surgeon seemed completely disinterested and rushed through everything. I felt like just another number on their patient list, not a real person. The entire experience was impersonal and cold. Post-operative care was minimal, and follow-up instructions were vague at best. I'm frustrated with how little attention or care was given to my specific situation. Would not recommend this doctor or practice to anyone seeking surgical treatment.

Lost my medical form and time

I've had the most horrendous experience with this medical practice. I submitted a document for a job-related health questionnaire, paid £104, and waited a full week to retrieve it, only to discover they've completely misplaced it. They're utterly clueless about its whereabouts, with staff passing blame between themselves. The receptionists are unprofessional and incompetent, rudely interrupting conversations to assist other patients. To make matters worse, when I mentioned receiving a message about my documents being ready, the receptionist claimed no such communication existed. The entire ordeal is an absolute nightmare and a complete waste of time and money.

Terrible wait times and rude staff nightmare

1. Your customer service is terrible - impossible to reach by phone, terrible internet connection, and extremely slow response times. 2. Scheduling an appointment is a nightmare, and when you do call, you're left waiting endlessly just to speak with someone. 3. You schedule us for 1pm, but then make us wait an additional hour before even calling our name. Why not just give us a later time slot? 4. The staff, particularly the receptionist, are incredibly disrespectful. The doctors seem incompetent - it's like they barely passed medical school. If I could rate lower than one star, I absolutely would.

Don’t care about patients

Went for a review on medication that I regularly take, doctor didn’t really knew much about what tablets I was on and didn’t ask if I had any concerns just want me in and out. There were reminder question etc that they needed to go through with But she just answered them for me without asking me. Pointless appointment

Quick help from friendly agent

The customer service representative, Ashlenta, provided exceptional assistance during my interaction.

Friendly help for a smooth booking

Clare provided outstanding support during my appointment scheduling, demonstrating remarkable professionalism and a relaxed demeanor. Her warm, welcoming greeting immediately put me at ease and made the entire interaction pleasant.

Friendly staff made my morning

The front desk staff deliver outstanding customer assistance

Receptionists always glued to their phones

It's impossible to communicate with the reception staff by phone, and when you visit in person, they're constantly distracted on their own phones. Their attitude is incredibly unprofessional and discourteous.

Rude reception and endless phone queues

Candid feedback - this medical practice should be shut down, as it's practically non-existent. Zero call responsiveness, zero e-consultations, and seemingly zero intention of even opening their doors. My initial encounter at reception was far from welcoming. It felt like stepping into an alien environment where asking a simple question is treated as a cardinal offense at their so-called help desk. The telephone experience is absolutely dreadful. Endless waiting times. They make promises they never intend to keep. After enduring an exhausting phone queue, when they finally answer, they immediately put you on hold, extending the wait even further. Calling them is comparable to navigating bureaucratic chaos. Patients are left feeling completely disregarded, with staff displaying shocking levels of rudeness and indifference when any inquiry is made. It's as if they're treating the reception like a casual social gathering. Attempting to call again, the automated system immediately declares, "We're extremely busy, try later or use e-consult" - without even allowing a single ring. And this occurs mere minutes after their supposed opening time... suspiciously convenient. I implore them: show some compassion for patients, offer a genuine smile, and actually deliver the services you claim to provide.

Rude doctor made me feel uncomfortable

I scheduled a consultation with my primary care physician, but since their availability was limited, I was redirected to another doctor. Unfortunately, I encountered a physician with an extremely unprofessional demeanor, who maintained an uncomfortable and intimidating gaze during our interaction. This type of behavior is completely unacceptable for a medical professional when engaging with a patient.

Gentle nurse helped my scared son

The healthcare professional demonstrated exceptional skill and compassion while performing a blood draw on my young son.

Quick and caring morning blood test

Extremely courteous and efficient, your team demonstrated remarkable professionalism during our blood test today. We are truly grateful for the exceptional service and compassionate care you provided to our family.

Marta's warmth made my day better

Marta is truly exceptional—her warmth, compassion, and empathy are remarkable. She creates an instantly comfortable atmosphere that makes you feel completely at ease. I cannot speak highly enough about her and would wholeheartedly endorse her to anyone.

Daisy and Claire saved me today

Kudos to Daisy, Claire, and the medical staff. Despite the hectic environment in the clinic, Daisy assisted me effectively with my concerns while Claire was simultaneously supporting other patients. Impressive collaborative effort.

Pleasant and helpful hairdresser

This individual demonstrates exceptional skill and competence in her work or performance.

Kind nurse made my checkup better

During my recent visit to the doctor's office, I encountered an unexpected delight. The phlebotomist was incredibly compassionate and attentive, standing out as the most empathetic professional I've ever encountered at this medical facility. She paid close attention to my concerns, thoroughly exploring my health background through her thoughtful questioning. In that moment, I genuinely felt understood and supported, as if someone was truly invested in my well-being and committed to providing meaningful assistance.

Claire made my day at reception

The reception team, particularly Claire, provides outstanding service. Her politeness and willingness to assist are exceptional, and she consistently demonstrates that no request is too challenging for her to handle.

Booked same-day appointment with ease

Despite numerous negative reviews, I must acknowledge that while services were previously subpar, most issues have since been addressed. Booking appointments through "patches" is now significantly more convenient compared to the past, where you'd struggle to reach someone by phone or feel your health concerns were overlooked. Now, you can typically secure an appointment either immediately after reporting your issue (which I personally experienced when getting a slot right after waking up) or within a short timeframe when the GP's office opens. For instance, after returning from a holiday with health concerns, I had to wait two days before I could notify the GP about my problems. Although the appointment I eventually booked on Monday resolved my issue, I would have appreciated the ability to at least document my concerns with the understanding that the response might be delayed due to the GP's closure.

Quick and smooth airport assistance

The staff went above and beyond, addressing my every need with remarkable efficiency and genuine kindness. I couldn't have asked for a better experience. Much appreciation!

Terrible care at townfield medical center

I encountered a terrible experience at this medical facility. The staff completely disregards patient concerns and fails to address any issues. The service quality is absolutely unacceptable at Townfield doctor surgery.