Townfield Doctors Surgery
Average! (83 reviews)
Average! (83 reviews)
Patient feedback for this practice reflects a distinctly mixed experience. Many patients report positive interactions with reception staff, nursing teams, and certain doctors, highlighting courteous, compassionate, and attentive care. Patients frequently praise the welcoming atmosphere, professional expertise, and responsive support they have received. Alternative booking methods such as e-consult and Patches have been noted as helpful improvements to appointment access.
However, significant concerns emerge around appointment availability and the booking experience. Multiple patients describe prolonged waiting times, difficulty reaching the practice by phone, and challenges securing timely consultations. Communication issues are frequently cited, including unresponsive staff, poor phone responsiveness, and lack of transparency about delays. Some patients report feeling rushed during consultations or encountering dismissive attitudes from certain staff members.
The practice environment and facilities have also drawn criticism, with concerns raised about inadequate waiting areas and hygiene standards. While many patients express confidence in the service and appreciation for individual team members, others describe their overall experience as frustrating and disorganised. The feedback suggests inconsistency in service quality, with positive clinical care sometimes undermined by administrative and communication challenges.
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Patient feedback for this practice reflects a distinctly mixed experience. Many patients report positive interactions with reception staff, nursing teams, and certain doctors, highlighting courteous, compassionate, and attentive care. Patients frequently praise the welcoming atmosphere, professional expertise, and responsive support they have received. Alternative booking methods such as e-consult and Patches have been noted as helpful improvements to appointment access.
However, significant concerns emerge around appointment availability and the booking experience. Multiple patients describe prolonged waiting times, difficulty reaching the practice by phone, and challenges securing timely consultations. Communication issues are frequently cited, including unresponsive staff, poor phone responsiveness, and lack of transparency about delays. Some patients report feeling rushed during consultations or encountering dismissive attitudes from certain staff members.
The practice environment and facilities have also drawn criticism, with concerns raised about inadequate waiting areas and hygiene standards. While many patients express confidence in the service and appreciation for individual team members, others describe their overall experience as frustrating and disorganised. The feedback suggests inconsistency in service quality, with positive clinical care sometimes undermined by administrative and communication challenges.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Maryna R.
2 years ago
Bad!
Terrible clinic left diabetic patient without meds
An absolutely revolting healthcare facility where a disabled patient with diabetes is being completely neglected. A woman missing a limb is unable to obtain her critical diabetes medication, with her next available appointment scheduled three weeks out. The physician is entirely unresponsive to communication attempts, and the patient's survival depends on these essential drugs. The front desk staff are utterly useless, offering zero assistance or meaningful guidance when approached with urgent medical concerns.
Abul H.
2 years ago
Bad!
Terrible wait time killed my patience
Waited for an hour with absolutely no response. I'm left with nothing but a completely negative impression and zero stars to give.
J K.
2 years ago
Excellent!
Townfield surgery: friendly and responsive care
I'm absolutely delighted with this medical practice. Having been their patient for over a decade, I've consistently found their staff incredibly supportive and compassionate. Every interaction with doctors, nurses, and healthcare assistants has left me feeling completely at ease. When telephone booking became challenging, they offered convenient alternatives like e-consult and Patchs, where I could describe my medical concern and receive a same-day callback with an appointment. It truly disappoints me to see negative feedback about this surgery when they are genuinely committed to providing excellent care. My advice is to collaborate with them to improve your healthcare experience! Townfield Medical Centre, you're performing exceptionally well - please continue your outstanding service!