Trafalgar Medical Group Practice

Abysmal service - the GPs lie through their teeth

Last September, one of Trafalgar's GPs were informed by QA that an appointment that had booked for me had been cancelled. Not only did they not inform me in time, which meant an expensive wasted journey that made life difficult for me in terms of work and childcare, but they proceeded to lie through their teeth and blame the booking department at QA for it. Their lies meant that I spent five months on a wild goose chase trying to claim back the taxi fares from QA, even though Trafalgar should have paid for these because it was entirely the fault of one of their GPs. They have finally apologised and offered to pay these fares back, but this is not good enough. Additional compensation for stress and loss of earnings is needed. I have also demanded a one-to-one meeting with Dr Singh, who is apparently the leading doctor in the practice. Their office manager will not reply to my emails or answer my phonecalls. This is abysmal customer service.

Caring doctors who've supported me for decades

Throughout my decades-long relationship with this Surgery/Health Centre, spanning from 1969 until now at 90 years old, I've witnessed numerous transformations. You provided exceptional care for my late husband, and I want to express my heartfelt gratitude for the compassionate and dignified treatment I continue to receive. The receptionists are consistently kind and understanding, and I've never experienced a single unpleasant interaction. Your entire team demonstrates remarkable empathy and professionalism. I sincerely appreciate everything you do. My deepest thanks to all of you. Margaret Bell

Friendly nurse helped me at eastney clinic

I recently visited the Eastney Clinic and met with Nurse Yvonne, whose expertise and guidance proved to be incredibly valuable and beneficial for my healthcare needs. Fred Stewart

Quick same-day care when I needed it

Promptly after reaching out to the medical office, the physician called me back, and I was seen within sixty minutes. The level of care provided was exceptional.

Terrible hiring process ignores worker wellness

Ineffective hiring process that systematically overlooks employee wellness concerns and medical requirements

Impossible to book a doctor's appointment

What's the purpose of being enrolled with a doctor if you can't ever secure an appointment? I spent an entire week persistently dialing 138 times, always starting precisely at 8am, yet I was unable to connect and schedule a consultation for my daughter, who is experiencing significant mobility issues with her hip. I'm now forced to seek private medical care at my own expense. What value does our National Health Service actually provide?

Caring staff made my medical visit better

I've had an exceptional experience here. The front desk staff consistently demonstrate warmth and helpfulness. Every doctor and nurse I've encountered has been kind, attentive, and meticulous in their care. I wholeheartedly endorse this practice.

Smooth booking with caring doctors

Overall, this medical practice is quite commendable. Unlike some experiences I've heard about, scheduling appointments hasn't been problematic for me. While you do need to call precisely at 8 AM, I've consistently managed to secure a same-day consultation with a doctor or in-person visit when required. I once filed a complaint that, in retrospect, might have been somewhat unnecessary, but the practice's response was so compassionate and professional that I was genuinely appreciative of how they managed the situation.

Frustrating ear drops and no real help

Frustrated by the medical staff's apparent indifference to resolving my issue. I'm dealing with wax buildup in both ears, and after using ear drops for 10 days, the nurse prescribed another 2 weeks of a different ear drop treatment. Then, I'm expected to visit Spec Saver (at my own expense) to have the wax removed.

Fantastic GP practice

I have ongoing health issues, I needed to see a GP called the practice at 08.00hrs and was 3rd in the queue. Receptionist Emma handled my call, she was polite, empathic and professional, she informed me Dr Smith would call me back as he was the duty doctor. An hour later Dr Smith called, asked pertinent questions and felt that he ought to see me, he was working from Eastney would that be a problem we agreed on a time. I have never met Dr Smith before, he was well informed of my medical history, after a thorough examination, he explained the results of blood tests. He listened to what my views were offered a solution to my condition and we agreed on the route we would go. I could not have received better care if I was seeing a private doctor. I believe that half the to any medical problem is the clinician listened and then discusses the management of my illness my expectations were met today. I have always been happy with the treatment I have received from the practice, the receptionists are well informed, polite and professional. Thank you

Helpful nurse at eastney health centre

I visited the Eastney health centre for a nursing consultation today. The healthcare professional conducted a comprehensive assessment and developed a series of recommendations to support my well-being. Outstanding care.

Quick help for my hip surgery

The staff were incredibly supportive during my hip replacement journey. They promptly processed my referral to QA hospital right after my x-ray. Although I encountered some contradictory information from QA, the advice to contact the consultant directly proved effective. As a result, I successfully underwent my hip replacement procedure.

Smooth communication from caring professionals

The communication and support provided were incredibly comforting. I had absolutely no complaints about their service.

Caring doctors who take their time

The healthcare professionals at this clinic are top-notch. The only minor drawback, which is common across many practices, is the challenge of securing a timely appointment. However, the overall experience is excellent, with incredibly welcoming and supportive front desk staff. The doctors and nurses demonstrate genuine care for patients, ensuring consultations are thorough and never feel rushed.

Better medical care at tmg practice

I previously believed my former healthcare provider was satisfactory, but after switching to TMG practice, the quality of my medical treatment has significantly improved.

Sam helped me navigate hrt smoothly

Welcoming front desk personnel and well-informed healthcare professionals characterized my interactions with GP Trafalgar over the past twelve months, offering comprehensive insights into the potential advantages and challenges of HRT. I'd like to extend particular appreciation to Sam for her confident and competent approach.

Impossible to book an emergency slot

I'm puzzled by claims of swift appointment scheduling in top reviews. To secure an emergency slot, one must phone precisely at 8:00 am, only to encounter a frustrating response. By 8:05, after navigating through automated messages, you're informed they're overwhelmed and advised to retry the following morning at 8am. My inhaler procurement is complicated by my chemist's requirement for an asthma assessment, forcing me to source medications through alternative channels. Additionally, I have a concerning leg growth that needs professional evaluation, yet I'm unable to schedule an examination due to persistent communication barriers. If you're seeking a dependable healthcare provider, I strongly recommend exploring alternative medical practices.

Sam made my hospital stay better

Sam demonstrated exceptional compassion as a healthcare professional. The nursing care I received was attentive and personalized. I felt heard and well-supported throughout my interaction. My sincere appreciation goes to Sam for the outstanding service.

Quick morning help at the practice

This morning, I experienced outstanding care from the medical practice. My wait was minimal, and after briefly describing my concerns, I was pleasantly surprised to receive a call from the practice nurse within half an hour. They promptly arranged for my prescription to be prepared at the pharmacy, ready for collection in just 30 minutes. The efficiency and responsiveness were truly exceptional, and I am thoroughly impressed with the level of service provided.

Caring doctors make all the difference

My wife and I deeply appreciate the TMGP's dedication to patient well-being. The reception staff consistently demonstrate warmth and efficiency, the nursing team displays meticulous professionalism, and the physicians are truly outstanding. We feel incredibly fortunate to benefit from such comprehensive medical services. The proposed relocation to the former Debenhams building's ground floor would provide an opportunity for state-of-the-art facilities. We sincerely hope the required financial support can be secured to bring this promising plan to fruition.