Trafalgar Medical Group Practice

Friendly folks with helpful follow-up calls

Exceptional customer support, highlighted by thoughtful follow-up calls directly to my residence

Terrible customer service at midnight

Absolutely terrible customer service - they never answer their phone. No matter what time of day I call, it's impossible to reach a live representative. Frustrating beyond belief and a complete waste of my time trying to get any help or resolution.

Compassionate care through my cancer journey

Despite the high patient volume, the medical staff have consistently provided me with exceptional care throughout my challenging journey. The receptionists, nurses, and especially Doctors Singh and Price have been incredibly supportive during my 5-year battle with advanced cancer. Their compassion and dedication have been truly remarkable. My heartfelt gratitude goes out to each of them.

Impossible to schedule an appointment

Absolutely appalling service - I've been struggling for more than 48 hours just to secure an appointment, and the entire experience is completely unacceptable.

Impossible to reach at 8am appointment time

I was requested to schedule an appointment at 8am, but since then I've been frustrated for more than a week, with no one picking up the phone. This practice has consistently provided terrible customer service, and it's been this way for an extended period. Significant improvements are absolutely necessary.

Terrible service at their downtown location

I would strongly advise against purchasing this product or recommending it to anyone.

Callous staff and dangerous medical negligence

This surgery categorically refuses to recognize private GP diagnoses of my multiple, severely debilitating physical conditions. They appear to believe they possess psychic abilities. From our interactions, it's clear that despite being warned about legal record issues, the staff construct an internal narrative where no genuine problems exist - just me manipulating them, which is obviously their underlying perception. My vaccine access was abruptly terminated, with a fabricated claim supposedly made by me now permanently recorded. I have comprehensive documentation of all communications. This claim is absolutely false. Moreover, they seem completely unable to comprehend basic written text, with even simple document scanning being utterly beyond their capabilities. Their email response essentially stated: you have no missing vaccines, and we won't investigate prior unmanaged infections. Upon challenging this... Suddenly a vaccine is missing. Suspiciously, it's precisely the one that would obscure immune profile results demonstrating how prior infection caused my current neurological issues. Frankly, unless you relish preparing legal documents and enjoy accumulating extensive written evidence, this surgery - and similar practices in the area - generate exponentially more problems than they resolve. Heartless staff, fundamentally incapable of listening or accepting direction. They invariably respond with childish defensiveness when challenged, immediately suggesting my mental instability and poor recall. Fortunately, my #devices accurately record their statements. So memory is irrelevant. In less than eight weeks, I've been forced to dramatically escalate these issues, primarily to protect other patients, as they insist such conduct is standard. A damning admission when contrasted with communication records. I now exclusively engage with the NHS through legal and medical support, maintaining meticulous documentation. This represents the consequence of a medical service retaining anti-science staff instead of dismissing them. When discriminatory beliefs are permitted, despite lacking scientific foundation, patient care suffers through reduced empathy and targeted marginalization. Tolerating certain forms of patient mistreatment inevitably attracts similarly minded personnel. The deterioration of GP practices nationwide should surprise no one. My advice: if mobile and seriously unwell, visit walk-in centers. Better yet, consult private GPs to document NHS failings and obtain proper diagnosis. Should they continue denying reality as they have with me, they become fully legally accountable.

Quick and caring evening clinic

I exclusively visit this clinic when my regular surgical center is overbooked. The team demonstrates exceptional professionalism and dedication. They've been incredibly accommodating, even scheduling appointments for my kids during late evening hours. I'm thoroughly satisfied with their service.

Can't book or reach my gp

I've been attempting to contact this GP practice for two days, and the ordeal has been incredibly exasperating. The e-consult system, which is meant to streamline communication, failed miserably—it claimed it couldn't comprehend my issue and prevented me from scheduling an online appointment. How is that even remotely helpful? Reluctantly, I resorted to telephoning the practice. Following their recommendation to call at precisely 8:00 AM, I spent half an hour frantically redialing without success. I have professional responsibilities—and I pay taxes that support this supposedly "free" healthcare system (cue eye roll)—yet I cannot dedicate my entire morning to persistent telephone attempts. When I finally connected at 11:00 AM, I was informed that all same-day appointments had been claimed. Adding insult to injury, they suggested someone else could attempt calling on my behalf in the morning. Are you kidding me? Exactly when is this magical call supposed to miraculously succeed? I had already exhausted myself with repeated attempts from 8:00 AM for thirty minutes! The entire system is fundamentally dysfunctional. How on earth are patients supposed to access necessary medical care under such ridiculous circumstances? It's absolutely infuriating and completely unacceptable.

Nightmare scheduling at this clinic

Extremely challenging to make contact and schedule a consultation

Frustrating phone lines at early morning hours

The personnel here are exceptional - both the staff and doctors are beyond reproach. My frustration lies with their appointment scheduling system. I'm perplexed by the fact that when I attempt to call precisely at 8 o'clock, I'm unable to get through, yet somehow when I dial just 1 or 2 minutes after 8, all available slots are mysteriously gone. How is it possible that appointments vanish in such a brief timeframe? The online booking platform is equally problematic. I'm genuinely bewildered by this entire process and cannot comprehend what's transpiring behind the scenes.

Kiosk shamed me in front of everyone

I was compelled to perform my own medical assessment since they no longer permit nurse consultations. This 'Health check kiosk' was positioned smack in the center of the waiting area! With zero privacy screen, every patient in the room observed me weighing myself, taking my own temperature, measuring my blood pressure, and answering deeply personal questions about my birth date and intimate health details. This represents not just a significant GDPR violation but an utterly humiliating experience, having ten strangers witnessing and reading my confidential medical information. When I raised my concerns with the receptionist, I was casually told, "Oh yes, we know we need a screen." Unbelievable. This is quite possibly the most appalling medical practice I've encountered - you should be thoroughly ashamed. The ironic sign in reception reading 'Be kind, we are doing our best' is particularly galling. Clearly, you are not doing your best at all!!??

Not worth the trouble

Satisfactory

Victoria saved my medical appointment

Victoria in the diagnostics department provided exceptional customer service that truly stood out. She was incredibly helpful, addressing all my concerns with politeness and expertise. Her approach was comprehensive, and she took the time to thoroughly answer every question I had without making me feel like any inquiry was trivial or unimportant.

Dr. Savva took time to explain everything

During my recent appointment, Dr. Savva truly impressed me. They listened carefully, took ample time to provide detailed explanations for all my inquiries, demonstrated remarkable thoroughness, and communicated with exceptional clarity. I can confidently say this is the most outstanding medical professional I've encountered in years. Additionally, the front desk staff were welcoming, quick, and highly competent.

Quick and courteous at midday

Courteous and consistently supportive staff who go above and beyond to assist customers.

Quick and easy online health help

I notice that many reviews stem from difficulties scheduling appointments by phone. However, this medical practice is truly exceptional, and I consistently connect with a general practitioner or suitable healthcare professional on the same day using their online platform. The digital system is incredibly convenient, and each time I've sought assistance, my concerns have been promptly addressed. Every physician I've interacted with here is outstanding! If you're experiencing challenges reaching them via telephone, simply utilize their website's online scheduling system instead!

Rude staff made my tough day worse

The front desk staff display a shocking lack of basic courtesy, showing little empathy towards patients already dealing with significant health challenges. A minimal display of human compassion shouldn't be too much to expect.

Booking nightmare at this frustrating clinic

Scheduling an appointment here is a nightmare. Their phone system is perpetually overwhelmed, immediately telling callers to give up and call back instead of allowing you to queue. Even when attempting to book online precisely at 8:03 am, the website declares all e-consult slots are already filled, instructing you to attempt again the next morning. This medical practice's booking process is fundamentally broken. It's unacceptable how difficult they've made accessing basic healthcare services. Total disappointment.

Brutal reception staff who destroy patient care

The reception staff are absolutely terrible, displaying an appalling level of unprofessionalism and hostility. They rigidly adhere to a predetermined script aimed solely at dismissing patients as quickly as possible without providing any genuine assistance. If you attempt to seek help, they will repeatedly cut off your call and use intimidation tactics like threatening to terminate communication. Should you express anything they find disagreeable, they resort to verbal aggression, condescendingly warning you about "writing on your record" as if you were a misbehaving child. Patient messages and requests are systematically ignored and never forwarded to medical professionals. Their communication strategy involves constantly hanging up or leaving phones off the hook, effectively preventing patients from scheduling or canceling appointments. Even when patients meticulously follow their automated guidance, they are met with threats and hostility. The untrained reception staff then compound the problem by fabricating misleading information in medical records, a practice that creates significant risks, particularly for vulnerable populations like the elderly. While the doctors themselves seem competent, accessing their care is nearly impossible due to the gatekeeping reception staff.