Trent Valley Surgery

Compassionate care from an incredible nurse

Every encounter here has been exceptional. A standout is the incredible nurse Lisa, who truly exemplifies compassionate care through her remarkable patience, tenderness, and empathy.

Glad i finally escaped this terrible routine

I'm relieved to have finally put this method behind me!

I will be reporting this to the CQC

The doctor refused to prescribe antibiotics for an infection I developed after having a tooth removed privately, which cost me over £400. Due to the lack of NHS dentists, I had no choice but to go private. Now that I have an infection, the doctor advised me to return to the dentist for a prescription, but with the cost being £75, I simply cannot afford it as I’m on disability. I explained my financial situation to the doctor, but he still refused to help. Additionally, I mentioned that I had developed a stye, and again, no treatment was offered. The lack of care and compassion was deeply disappointing. I will be reporting this to the CQC, as I feel the doctor failed to provide the necessary care.

Impressed by the outstanding service provided

After recently moving from Aylesbury to Lincoln, I registered with Trent Valley Surgery and have been thoroughly impressed by the outstanding service provided. From day one, the reception staff have been incredibly helpful and attentive to my needs. I’ve had to call the surgery three times, and each time, the ladies at reception went above and beyond to assist me. On one occasion, there was an issue with my repeat prescription being mistakenly sent to my old pharmacy in Aylesbury (no fault of Trent Valley Surgery). The team promptly advised me on how to resolve the matter, ensuring I received my prescription the same day. This experience has been a refreshing change from my previous doctor's office in Aylesbury, where it was often a struggle to get things done. The efficiency and helpfulness at Trent Valley Surgery have made my transition to Lincoln so much easier. A big thank you to the entire team at Trent Valley Surgery for your excellent service and for always being so helpful on the phone!

Fantastic surgery with caring and helpful staff

Upon moving from Aylesbury to Lincoln, I enrolled with Trent Valley Surgery and have been genuinely delighted with their exceptional care. Right from the start, the front desk personnel have demonstrated remarkable friendliness and professionalism. I've needed to contact the surgery three times, and on each occasion, the reception staff have been incredibly supportive and went far beyond standard expectations. A specific situation arose with my repeat prescription, which had accidentally been directed to my previous pharmacy in Aylesbury (through no error on Trent Valley Surgery's part). The reception team quickly guided me through resolving the issue, ensuring I could collect my medication that very same day. This caliber of service stands in sharp contrast to my previous experiences in Aylesbury, where interacting with my former medical practice was consistently frustrating. The remarkable efficiency and genuine helpfulness of Trent Valley Surgery's staff have significantly eased my relocation process. My sincere appreciation goes to the entire team at Trent Valley Surgery for your outstanding support and consistently helpful telephone manner!

Compassionate service that meets my homebound needs

Exceptionally supportive and competent service, which is particularly crucial for someone like myself who is unable to travel and requires them to visit my location.

No support!

I have a diagnosis of stage 4 cancer, I have had major surgery chemotherapy and radiotherapy and have never received any support or one telephone call from this Gp I have given up now and changed my Gp , I cannot believe this person can call himself a Gp He has no empathy with his patients because he doesn’t bother or care !

Uncaring GP

I have a stage 4 cancer diagnosis, my Gp at this surgery all through my diagnosis and treatments has never contacted me to give any support or advice, I am left totally mentally and physically worn out! I have decided to leave this practice , I can’t believe a professional person can act like this without any compassion or empathy! Lesley Chambers

Unhelpful doctor leaves patient suffering without treatment

I sought medical assistance after a costly private dental extraction, only to be met with complete indifference from the doctor. Despite explaining that I had developed an infection and cannot afford to return to the dentist for a prescription due to being on disability benefits, the physician flatly refused to provide any antibiotics. I also mentioned a developing sty, which he similarly dismissed without concern. His lack of compassion and unwillingness to help is utterly unacceptable. This doctor demonstrates zero professional care or empathy for a patient's medical needs. I will definitely be filing a formal complaint with the Care Quality Commission to ensure such unprofessional treatment is addressed.

Amazing service with caring professional touch

Leanne conducted my screening and was absolutely wonderful - she provided clear, detailed information while ensuring I felt at ease right from the start. The reception team was equally delightful and welcoming - much appreciation to them!

Terrible service and frustrating phone response time

I used to be a patient at this medical practice, but I switched to a different pharmacy. Their communication is terrible - it takes an eternity to get someone to pick up the phone when you're actually registered with them.

Worst medical practice ever, avoid at all costs

Absolutely awful service...scheduling an appointment is nearly impossible....yet when you arrive, the waiting area is mysteriously empty....and the physicians consistently cut out early....showing zero commitment to patient care

Terrible service and frustrating phone experience

Spent over 60 minutes on a call, only to discover that reception staff had just returned from a break, despite the office being open since 8am. To make matters worse, they refuse to book appointments in advance and will only schedule on the same day you contact them. Definitely looking to switch healthcare providers due to this frustrating experience.

Friendly and helpful customer service team

Efficient and immediate communication with personnel

Terrible healthcare system leaves patient frustrated

Appalling how medical practices nowadays handle patient care, with general practitioners quickly dispatching patients to Accident and Emergency for trivial matters. It's no surprise the emergency departments are completely overwhelmed.

Frustrating experience with unhelpful medical surgery staff

I've attempted to reach out to the medical practice regarding a recurring referral, but every proposal aimed at streamlining the process and reducing costs was summarily dismissed. Their uniform rejection demonstrates a lack of flexibility, as a single, rigid response cannot adequately address all scenarios. It would be refreshing to encounter a more proactive and accommodating approach.

Friendly and attentive service every time

The employees here consistently provide excellent assistance and are always ready to lend a hand.

Caring doctors who make medical visits pleasant

The medical professionals here are incredibly welcoming and kind. They go above and beyond to provide excellent assistance.

Compassionate care that truly makes a difference

The medical facility is exceptional, with compassionate staff and physicians who consistently prioritize patient comfort and well-being. They've been incredibly supportive throughout my experience. I sincerely appreciate their dedication and hope they continue to maintain this high standard of care.

Amazing medical care with top-notch professionals

Outstanding medical team, top-notch physicians combined with incredibly welcoming personnel. Truly exceptional care and a five-star experience from start to finish.