Patient Experience Summary

Feedback across the practice is predominantly positive, with patients consistently praising the reception experience and appointment booking process. The reception team is frequently highlighted for their responsiveness, courtesy, and willingness to accommodate patient needs, including securing difficult appointment slots and providing support with administrative tasks. Patients report straightforward booking experiences and appreciate the accessibility of the service, with staff demonstrating patience and attentiveness when arranging consultations.

Consultation experiences are characterised by professional care delivery and compassionate patient interaction. Patients describe feeling reassured and comfortable during appointments, with practitioners displaying thorough communication and genuine engagement with their concerns. The continuity of care is evident, with patients noting consistent professionalism across multiple visits and interactions with clinical staff. Nursing care is described as efficient, gentle, and considerate.

One review raised concerns about staff competence and training quality, though this represents a minority perspective within the feedback. Overall, the practice demonstrates strong organisation and accessibility, with patients expressing confidence in the service and indicating they would recommend the practice to others.

Appointment

87.86 %
Excellent

Reception

92.14 %
Excellent

Cleanliness

75.00 %
Great

Care

89.29 %
Excellent

Respect

91.43 %
Excellent

Seen on time

82.50 %
Great

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A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Great reception

I had lovely experience at Travelyan House Suregery. I went in with my mother and the receptionist Panna helped us arrange an appointment for my grandmother. She did her best to get a slot that was hard to get and had the brightest smile the whole time. I really appreciate her for her kindness and thoughtfulness for speaking urdu to my mother so she would be able to understand.

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GP

Gisele P. Google 9 months ago

Rating

Excellent!

Exceptional Care from Dedicated Healthcare Professionals

I experienced outstanding service right from the beginning. Vinny, the patient care coordinator, was incredibly kind and courteous. Additionally, Nurse Alexandra provided exceptional care for my son; her kindness was palpable, and she offered me a wealth of information that I found highly useful. I truly appreciate having such attentive professionals on your team. Thank you for ensuring that we received such remarkable support during our visit.

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AJ

Ana J. Google 9 months ago

Rating

Excellent!

Positive Healthcare Experience for Baby and Parent

I had a wonderful experience. My infant received their vaccinations at eight weeks, and everything went smoothly. The nurse was extremely compassionate when my baby had a major bowel movement, necessitating a change of clothes right before our appointment. Additionally, I underwent a blood test with another highly skilled nurse who was efficient and gentle, ensuring there was minimal discomfort and no unnecessary delays. I want to express my gratitude to everyone at the GP practice for their excellent support throughout the process.

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ZD

Zurah D. Google 10 months ago

Rating

Excellent!

Exceptional Staff Support at Travelyan House Surgery

Travelyan House Surgery boasts an outstanding team dedicated to exceeding expectations in their patient care. I want to extend my heartfelt gratitude to Jemma Hall and Dr. Stefan Momcilovic for assisting me with my travel plans on such short notice. Your support has been invaluable, and I sincerely appreciate everything you’ve done. I would wholeheartedly recommend this practice to anyone seeking exceptional services from skilled and professional staff members.

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OK

Oliver K. Google 10 months ago

Rating

Excellent!

Exceptional Health Claim Assistance at Trevelyan House

Trevelyan House has been incredibly supportive in managing my health claim. I reached out to them to explain my circumstances, and they efficiently guided me through the necessary paperwork within just a day. I wholeheartedly recommend their services, with special appreciation for Gemma's assistance!

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IK

Ihsan K. Google 10 months ago

Rating

Excellent!

Friendly Staff Provide Helpful Post-Appointment Information

Alwin and Tereza provided me with valuable information following our appointment; they were both friendly and extremely helpful.

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SG

Sheila G. Google 10 months ago

Rating

Excellent!

Exceptional Reception Service with a Personal Touch

The receptionist was exceptionally friendly and supportive.

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FI

Fouzia I. Google 10 months ago

Rating

Excellent!

Efficient GP Surgery with Helpful Staff

Alwin assisted me regarding my question about a reliable general practitioner surgery.

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MA

Mubarka A. Google 10 months ago

Rating

Excellent!

Helpful Alwin: Providing Information with Kindness

Alwin provided me with helpful information; he's a genuinely great person.

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A

Anonymouse 10 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice and team

I have had excellent experiences at this practice. Dr Theo Criswell is an incredible GP. He made me feel comfortable, safe and reassured. Exceptionally kind and empathetic.

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KF

Katie F. Google 10 months ago

Rating

Excellent!

Exceptional Care at Trevelyan House Surgery

Trevelyan House Surgery is truly an excellent medical practice. The reception team makes a concerted effort to secure appointments, which was particularly noticeable when I faced difficulties in scheduling a visit for my 12-week-old infant. Teresa went above and beyond to ensure I could see a doctor. Since becoming a patient at this surgery, the physicians I've encountered have consistently displayed remarkable professionalism and empathy. I wholeheartedly recommend this practice to anyone residing in the vicinity who is seeking quality healthcare services.

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SR

Sophie R. Google 10 months ago

Rating

Excellent!

Friendly Phone Service Makes Booking Effortless

Panna was incredibly helpful during our phone conversation while I scheduled my appointment, making the entire process very straightforward!

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AS

Abdul S. Google 10 months ago

Rating

Excellent!

Exceptional Care at Trevelyan House Surgery

Trevelyan House stands out as the premier surgical facility in Tooting, with doctors and nurses, especially the reception team, providing exceptional care to patients. Alwin assisted me by supplying useful information.

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SB

Sivarasa B. Google 10 months ago

Rating

Excellent!

Receptionist's Quick Solution Saves Patient's Appointment

Alain facilitated a swift appointment to consult with the doctor. Although a receptionist had not scheduled it, he showed kindness and promptly arranged the meeting at the same time. He also expressed his apologies for any inconvenience caused and acted quickly to provide assistance. His expertise is invaluable in surgical matters.

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AT

Agsayan T. Google 11 months ago

Rating

Excellent!

Urgent Appointment Assistance with Excellent Service

Alwin provided assistance with an important appointment and delivered excellent service.

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AB

Anti-duhring B. Google 11 months ago

Rating

Excellent!

Anxiety Transformed: Ms Panju's Exceptional Care Experience

Before my appointment with Ms. Panju, I felt a bit nervous. I rely heavily on my medications, and I was uncertain about the reason for reviewing the prescriptions that support my heart and vision. However, my worries turned out to be unfounded. Ms. Panju proved to be exceptionally friendly, helpful, and well-informed. She addressed all of my inquiries thoroughly and provided valuable insights regarding my overall health situation. Her ability to connect with patients was remarkable. As I departed from her office, it felt akin to having an excellent consultation with a general practitioner. In summary, the entire encounter was highly positive; I'm grateful for the visit and feel significantly reassured afterward.

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ML

Mat L. Google 11 months ago

Rating

Excellent!

Exceptional Care at a Patient-Focused GP Surgery

This GP practice is outstanding, making it simple to schedule an appointment. The reception team is very accommodating. Jemma excels in her role, and Hemanthi consistently strives to address any issues that arise. I highly recommend this surgery.

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LL

Love L. Google 11 months ago

Rating

Excellent!

Exceptional Receptionist Service at Trevelyan House Surgery

I want to express my appreciation for the outstanding service I experienced from receptionist Panna at Trevelyan House Surgery located on Tooting High Street. Panna exhibited remarkable professionalism and showed a deep understanding of my questions regarding the appointment. With her warm attitude, she made sure that all of my concerns were addressed in a clear and efficient manner. Her careful attention to detail made the entire process feel smooth and comforting, enhancing my overall experience during my visit.

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ZT

Zubair T. Google 11 months ago

Rating

Excellent!

Exceptional Service: Panna's Attentive Healthcare Assistance

Today, Panna provided exceptional assistance in scheduling a doctor's appointment for me. Her attentiveness, kindness, and willingness to help with my concerns were truly commendable. I greatly appreciate your support, Panna!

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GB

Giuseppe B. Google 11 months ago

Rating

Excellent!

Exceptional Receptionist Service: Gosia's Remarkable Memory

On July 15, 2025, I wanted to express my appreciation for the outstanding assistance provided by your receptionist, Gosia. She went above and beyond in her efforts to secure a suitable appointment for me. After recalling our conversation from the previous day, she was able to offer me a cancellation slot that became available. The service I received from your team was truly exceptional.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 38835700
  • Trevelyan House 160 Tooting High Street London SW17 0RT

Patient Experience Summary

Feedback across the practice is predominantly positive, with patients consistently praising the reception experience and appointment booking process. The reception team is frequently highlighted for their responsiveness, courtesy, and willingness to accommodate patient needs, including securing difficult appointment slots and providing support with administrative tasks. Patients report straightforward booking experiences and appreciate the accessibility of the service, with staff demonstrating patience and attentiveness when arranging consultations.

Consultation experiences are characterised by professional care delivery and compassionate patient interaction. Patients describe feeling reassured and comfortable during appointments, with practitioners displaying thorough communication and genuine engagement with their concerns. The continuity of care is evident, with patients noting consistent professionalism across multiple visits and interactions with clinical staff. Nursing care is described as efficient, gentle, and considerate.

One review raised concerns about staff competence and training quality, though this represents a minority perspective within the feedback. Overall, the practice demonstrates strong organisation and accessibility, with patients expressing confidence in the service and indicating they would recommend the practice to others.

Appointment

87.86 %
Excellent

Reception

92.14 %
Excellent

Cleanliness

75.00 %
Great

Care

89.29 %
Excellent

Respect

91.43 %
Excellent

Seen on time

82.50 %
Great
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