Trevelyan House Surgery

Patient Experience Summary

Feedback across the practice is predominantly positive, with patients consistently praising the reception experience and appointment booking process. The reception team is frequently highlighted for their responsiveness, courtesy, and willingness to accommodate patient needs, including securing difficult appointment slots and providing support with administrative tasks. Patients report straightforward booking experiences and appreciate the accessibility of the service, with staff demonstrating patience and attentiveness when arranging consultations.

Consultation experiences are characterised by professional care delivery and compassionate patient interaction. Patients describe feeling reassured and comfortable during appointments, with practitioners displaying thorough communication and genuine engagement with their concerns. The continuity of care is evident, with patients noting consistent professionalism across multiple visits and interactions with clinical staff. Nursing care is described as efficient, gentle, and considerate.

One review raised concerns about staff competence and training quality, though this represents a minority perspective within the feedback. Overall, the practice demonstrates strong organisation and accessibility, with patients expressing confidence in the service and indicating they would recommend the practice to others.