Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report consistently positive interactions with clinical staff, particularly praising attentive listening, thorough examinations, clear communication, and genuine compassion during consultations. Reception experience and appointment access emerge as significant areas of concern, with patients describing difficulties securing appointments, challenges with phone access, and reports of rudeness from some reception staff. The online booking system has been identified as problematic. Several patients note that appointment availability has become increasingly challenging, though some recent feedback indicates improvements in scheduling efficiency. Facility condition concerns have also been raised by certain patients.

Despite these operational challenges, the practice demonstrates notable strengths in clinical care quality and continuity. Patients with longer tenure at the practice frequently highlight professional expertise, supportive staff interactions, and a welcoming environment during medical consultations. Administrative errors and delayed communication have been documented in isolated cases. The feedback suggests that while clinical service delivery remains strong, systemic improvements in reception courtesy, appointment booking processes, and facility maintenance would enhance the overall patient experience.

Appointment

65.27 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.55 %
Great

Seen on time

70.41 %
Great

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CF

Catherine F. 7 months ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great GP

Dr Pai is a very professional caring and knowledgeable GP. She doesn’t make you feel rushed and takes great care to listen and address your concerns. We are very lucky to have her at the practice.

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NV

Nick V. Google 8 months ago

Rating

Excellent!

Fantastic Help for Back Pain from Mr Luthra

Julia wanted to share her experience with Mr. Amit Luthra, an advanced practitioner pharmacist, and was thoroughly impressed by her consultation. His comprehensive understanding of her medical background was instrumental in addressing her back pain concerns. Throughout the appointment, Mr. Luthra demonstrated exceptional professionalism, efficiency, and compassion. From a patient's perspective, he was incredibly attentive, carefully listening to her issues and meticulously discussing potential medication solutions. He was extremely thorough, ensuring Julia felt completely satisfied with the consultation's outcome. Mr. Luthra is truly an outstanding professional who brings immense value to the practice, and the team is fortunate to have someone of his caliber. Julia extends her heartfelt gratitude for his exceptional care and support.

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PM

Petronella M. Google 8 months ago

Rating

Excellent!

Caring Doctor Helped Me Support My Mom

I had an exceptional consultation with Dr Pai, who serves as my elderly mother's primary care physician. She attentively heard out my concerns and approached our discussion with a proactive, problem-solving mindset. We've now developed an excellent strategy for her care 🙏🏾

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AM

Aalia M. Google 8 months ago

Rating

Excellent!

Dr. Pai's Compassionate Care for My Mum

My mother has been receiving medical treatment at this clinic for an extended period, and our experience has consistently been of the highest quality. Dr. Pai, who has been her primary care physician for more than a decade, has been an exceptional healthcare provider whom we deeply appreciate. She demonstrates remarkable attentiveness during consultations, communicates medical information with clarity, and consistently ensures my mother feels completely comfortable and well-cared for. What truly distinguishes her is her unhurried approach to patient care – she dedicates ample time to comprehensive explanations and confirms complete understanding, a rare and commendable trait that sets her apart from many contemporary general practitioners who often seem pressed for time.

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SA

Seun A. Google 8 months ago

Rating

Excellent!

Great doctor who truly listens

Dr. Luthra demonstrates exceptional compassion and understanding! Their explanations are clear and delivered with genuine empathy! Wishing the doctor continued blessings. Truly supportive and kind. Gratitude to the entire team at Triangle Group Practice.

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WK

Will K. Google 8 months ago

Rating

Excellent!

Dr Pai Listened When No One Else Did

A close friend secretly arranged an emergency appointment due to worries about my mental health, which caught me completely by surprise when the surgery phoned to say a doctor would be calling me that day. Dr Pai reached out and invited me to come in that afternoon, which I did. Although I'd never met her before, she was incredibly compassionate. She listened intently as 54 years of trauma poured out, barely getting a chance to speak herself. I was deeply appreciative of her genuine attention and her willingness to acknowledge that I'd been let down by previous professionals. Her approach felt authentic, not like a bureaucratic checklist. After leaving the surgery, I felt significantly more relaxed and went home to rest - I'm certain she needed a break too after my intense discussion! I've only been with this practice for just over a year, during a period of extremely low mental health, and this is my first ever review. The reception staff consistently provide excellent service, and my repeat medications always arrive at my pharmacy promptly. While I've experienced some initial referral challenges, these were quickly resolved. I'm hopeful that with their continued support and guidance, I can work towards recovery.

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PR

Peter R. Google 8 months ago

Rating

Excellent!

Amit's call was spot on today

My conversation with Amit today was characteristic of their standard service: courteous, substantive, accessible, and productive. Having been familiar with this medical practice for a quarter-century, they have consistently proven reliable. This level of quality extends across their entire team, from front desk staff to physicians. I enthusiastically endorse the Triangle group practice. They are truly outstanding.

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AP

Aaron P. Google 8 months ago

Rating

Excellent!

Dr. Amit's Compassionate Care Helped Me

Dr. Amit demonstrates exceptional medical expertise and a compassionate bedside manner. I am thoroughly satisfied with the care I received.

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JH

John H. Google 8 months ago

Rating

Excellent!

Dr Pai: My Trusted Physician for Years

Dr. Pai has been my physician for an extended period, and I consistently find her to be compassionate, attentive, and highly skilled. Additionally, the other medical professionals at Triangle surgery demonstrate the same level of professionalism whenever I've interacted with them.

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AA

Ahmed A. Google 8 months ago

Rating

Excellent!

Dr. Pai Truly Listened to My Concerns

During my appointment with Dr. Bina Pai, I was truly touched by her compassionate approach. She demonstrated remarkable empathy, took the time to hear my concerns, and made me feel completely at ease. Her attentive manner and genuine care left me feeling deeply appreciative of the supportive medical experience she provided.

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LH

Lance H. Google 8 months ago

Rating

Excellent!

Thorough and Caring Doctor Who Really Listens

Dr. Bina Pai stands out as an exceptional healthcare professional. Her approach is both highly competent and reassuring, creating a welcoming atmosphere for patients. I consistently prioritize scheduling appointments with her whenever feasible. She demonstrates remarkable thoroughness by carefully exploring medical concerns, asking thoughtful questions and attentively listening to responses to gather comprehensive information. Her diagnostic process is meticulous, and you can trust that she will promptly arrange additional tests or referrals if required to ensure a precise and complete assessment of your health.

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MC

Maria C. Google 8 months ago

Rating

Excellent!

Compassionate Doctor Who Really Listens

Dr. Pai provides excellent guidance and creates a comfortable environment when discussing my health concerns, helping me feel relaxed and informed throughout the consultation.

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LN

Lucy N. Google 8 months ago

Rating

Excellent!

Long-Term Care That Really Helps Me

For close to two decades, I have been a patient at this medical practice, and my interactions have consistently been outstanding. Dr. Bell and Dr. Raheem demonstrated remarkable professionalism and empathy while addressing my persistent pain syndrome. Even now, Dr. Raheem remains instrumental in my healthcare journey - he proactively resolves practical challenges that might otherwise increase my anxiety, communicates medical guidance with clarity and composure, and most crucially, provides genuine, attentive listening and shows me authentic respect. Dr. Pai has been incredibly supportive and dedicated in assisting me through my menopause-related concerns. I feel truly fortunate to have found such an exceptional medical team.

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NJ

Nicola J. Google 8 months ago

Rating

Excellent!

Dr Raheem helped me after 46 years here

Dr Raheem demonstrated professionalism and truly paid attention to my concerns. I never felt hurried or like my input was being dismissed. He took swift action on my medical needs. The front desk staff consistently excel and are incredibly supportive. Most of the physicians are outstanding, though there's one I'm not particularly comfortable with - and I'm uncertain if they're even still practicing here. I've been a patient at this medical practice for nearly half a century.

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CC

Christopher C. Google 9 months ago

Rating

Excellent!

Dr Pai's Care Made My Day Better

Dr. Pai is truly exceptional. Compassionate, meticulous, and empathetic. Throughout my long history with this medical practice, I haven't always had positive encounters, and previously, the front desk staff could be quite intimidating. However, the situation has markedly improved, and as I mentioned, Dr. Pai is absolutely fantastic!

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DL

Denise L. Google 9 months ago

Rating

Excellent!

Quick and caring visit at Triangle Surgery

Fantastic medical professional and an excellent visit—I'm thoroughly satisfied with Triangle Surgery's care.

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EA

Esther A. Google 9 months ago

Rating

Excellent!

Mrs Elizabeth Made Me Feel Comfortable

During my recent visit to Triangle practice, Mrs. Elizabeth Ikotun demonstrated exceptional professionalism, coupled with a warm and welcoming demeanor. Her approach made me feel completely comfortable and relaxed throughout the appointment. I'm truly grateful for her outstanding service.

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ZH

Z H. Google 9 months ago

Rating

Excellent!

Quick and Smooth Prescription Refill Online

Swift and efficient handling of my repeat prescription request today. The online submission was processed quickly, and the medication was promptly sent to my neighborhood pharmacy for pickup.

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ST

Sophie T. Google 9 months ago

Rating

Great!

Great Team After All These Years

I've been a loyal client of the Triangle Group for an extended period. Throughout the years, they've consistently demonstrated exceptional support. While their front desk staff may have undergone changes, they remain consistently professional. My most recent consultation was truly outstanding.

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PH

Paula H. Google 9 months ago

Rating

Excellent!

Dr. Pai Listened and Truly Cared

My experience with Dr. Pai has been nothing short of outstanding. As a general practitioner, she stands out for her remarkable empathy, attentiveness, and genuine concern for her patients. She consistently demonstrates a deep commitment to personalized medical care, carefully listening to my concerns and providing thoughtful guidance. Her approach goes well beyond standard medical consultation - she truly invests herself in ensuring patient well-being. Dr. Pai's professional expertise is matched by her warmth and compassion, which transforms what could be a routine medical visit into a supportive and reassuring interaction. I feel incredibly fortunate to have such a dedicated healthcare professional, and I enthusiastically recommend her to anyone looking for a physician who combines medical skill with genuine human understanding.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 83187272
  • Triangle Group Practice 2 Morley Road East Lewisham London SE13 6DQ

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report consistently positive interactions with clinical staff, particularly praising attentive listening, thorough examinations, clear communication, and genuine compassion during consultations. Reception experience and appointment access emerge as significant areas of concern, with patients describing difficulties securing appointments, challenges with phone access, and reports of rudeness from some reception staff. The online booking system has been identified as problematic. Several patients note that appointment availability has become increasingly challenging, though some recent feedback indicates improvements in scheduling efficiency. Facility condition concerns have also been raised by certain patients.

Despite these operational challenges, the practice demonstrates notable strengths in clinical care quality and continuity. Patients with longer tenure at the practice frequently highlight professional expertise, supportive staff interactions, and a welcoming environment during medical consultations. Administrative errors and delayed communication have been documented in isolated cases. The feedback suggests that while clinical service delivery remains strong, systemic improvements in reception courtesy, appointment booking processes, and facility maintenance would enhance the overall patient experience.

Appointment

65.27 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.55 %
Great

Seen on time

70.41 %
Great
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