Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report consistently positive interactions with clinical staff, particularly praising attentive listening, thorough examinations, clear communication, and genuine compassion during consultations. Reception experience and appointment access emerge as significant areas of concern, with patients describing difficulties securing appointments, challenges with phone access, and reports of rudeness from some reception staff. The online booking system has been identified as problematic. Several patients note that appointment availability has become increasingly challenging, though some recent feedback indicates improvements in scheduling efficiency. Facility condition concerns have also been raised by certain patients.

Despite these operational challenges, the practice demonstrates notable strengths in clinical care quality and continuity. Patients with longer tenure at the practice frequently highlight professional expertise, supportive staff interactions, and a welcoming environment during medical consultations. Administrative errors and delayed communication have been documented in isolated cases. The feedback suggests that while clinical service delivery remains strong, systemic improvements in reception courtesy, appointment booking processes, and facility maintenance would enhance the overall patient experience.

Appointment

65.27 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.55 %
Great

Seen on time

70.41 %
Great

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MM

Michelle M. Google 9 months ago

Rating

Excellent!

Morning Appointment with Dr. Pai Exceeded Expectations

I met with Dr. Pai in person today, and the experience was absolutely fantastic. Dr. Pai was incredibly knowledgeable, attentive, and genuinely listened to my concerns. As someone who typically feels nervous during medical consultations, I was pleasantly surprised to feel completely at ease and confident that my health concerns would be thoroughly addressed. Healthcare professionals like Dr. Pai are exactly what we need - compassionate doctors who are truly committed to patient care. I'm grateful for such a supportive and understanding medical professional. Thank you, Dr. Pai, for making such a positive difference!

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FB

Fatmata B. Google 9 months ago

Rating

Great!

Caring Doctor Made My Evening Appointment Better

Good afternoon, I visited the physician for my scheduled consultation, and the experience was exceptional. The medical professional's service was top-notch, leaving me feeling incredibly satisfied. His warm and welcoming demeanor, particularly his delightful smile, truly made my day. I am sincerely grateful for his dedicated attention and time 🙏

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AB

Anita B. Google 9 months ago

Rating

Excellent!

Morning Consultation with Dr. Luthra Felt Reassuring

During my initial consultation with Dr. Amit Luthra today, I was immediately struck by his exceptional demeanor. His welcoming and compassionate approach instantly put me at ease. He attentively heard out my health concerns and conducted a comprehensive examination. Dr. Luthra's professional yet caring manner was evident as he meticulously explained my medical condition and prescribed a targeted treatment plan including antibiotics, antihistamines, and topical cream. His clear communication and thorough approach instilled a sense of trust and reassurance. By the end of our appointment, I felt significantly more optimistic and less worried about my health situation, thanks to Dr. Luthra's expert care and supportive attitude.

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CS

Chris S. Google 9 months ago

Rating

Excellent!

Quick and Friendly Service When I Needed Help

A real lifesaver during challenging moments, this service truly comes through when you're facing difficulties and require support.

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JW

Jo W. Google 9 months ago

Rating

Excellent!

Years of Caring and Compassionate Support

Throughout my lengthy tenure as a patient here, I've been consistently impressed by the entire staff's demeanor. From the physicians to the supporting medical personnel and administrative team, everyone has demonstrated a commendable level of professionalism, compassion, and genuine helpfulness.

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KC

Kevin C. Google 9 months ago

Rating

Excellent!

Quick and Caring Diabetic Checkup

Routine diabetes appointment. The nurse was exceptionally welcoming and professional.

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RM

Robert M. Google 9 months ago

Rating

Excellent!

Friendly Staff at Downtown Clinic

Highly skilled and competent medical professionals who provide excellent care and treatment.

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TP

Tracy P. Google 9 months ago

Rating

Excellent!

Compassionate Care During Tough Times

The medical team here has consistently demonstrated support and creativity. I want to express my gratitude to all staff members for their exceptional care during challenging circumstances. This remains accurate as of 22/8/2025

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JS

Jenny S. Google 9 months ago

Rating

Excellent!

Compassionate GP Who Really Listened

I found my conversation with the general practitioner to be reassuring. He took the time to thoroughly discuss my medication and health concerns, which was incredibly helpful. When doctors demonstrate such attentiveness to patient needs, it truly helps build trust and provides a sense of comfort. I left the appointment feeling well-informed and at ease. My sincere appreciation goes out to him.

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CW

Conor W. Google 9 months ago

Rating

Excellent!

Amit helped me solve everything quickly

Amit Luthra stands out as an exceptionally friendly professional who consistently demonstrates a helpful and courteous approach. His approachable demeanor and grounded personality make interactions smooth, and he has an impressive track record of successfully addressing customer concerns in about 90% of situations.

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GD

Gracy D. Google 9 months ago

Rating

Great!

Great Doctor at Morning Appointment

Had an appointment with Dr. Pai, and she was incredibly kind and supportive during our interaction.

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ST

Sarah T. Google 9 months ago

Rating

Excellent!

Quick and caring visit with Dr. Amit

Superb and prompt service from the medical center, just as I've come to expect. My consultation with Amit was comprehensive, and he demonstrated genuine empathy and concern. I'm thoroughly satisfied with the Triangle Group Practice and deeply appreciate their care.

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PF

Paula F. Google 9 months ago

Rating

Excellent!

Quick and Helpful Phone Consultation with Amit

I recently completed a phone consultation with AMIT LUTHRA. Throughout our discussion, Amit demonstrated a friendly and knowledgeable approach while explaining my test results. I found the consultation to be thoroughly satisfactory and informative.

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JM

Jon M. Google 9 months ago

Rating

Excellent!

Quick help when I needed it

Courteous staff, quick to respond, and genuinely sorry for the delayed communication

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BD

Ben D. Google 9 months ago

Rating

Excellent!

Caring diabetes care from Dr. Luthra

I was contacted by phone during my routine diabetes consultation. The compassionate guidance and thoughtful responses from AMIT LUTHRA have given me confidence that I'm receiving excellent care from a dedicated medical team committed to improving my health outcomes and overall well-being. Grateful for Amit's support.

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CC

Cathryn C. Google 10 months ago

Rating

Excellent!

Quick referral and smooth hospital booking

I've been a long-standing patient at Triangle Group Practice and have consistently found their scheduling to be efficient. In recent visits, securing a doctor's appointment, whether via telephone or in-person, has been remarkably straightforward. Today, after being referred to the hospital for further examination, I was pleasantly surprised to discover that an appointment was already confirmed by the time I arrived home. This swift response is both impressive and comforting. My sincere appreciation goes to the practice's staff.

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CL

Camille L. Google 10 months ago

Rating

Excellent!

My Trusted Family Doctor for Years

I've been a patient at this medical practice since childhood. They consistently demonstrate attentiveness to patient requirements, skillfully directing you to appropriate resources when direct appointments aren't possible, while simultaneously making every effort to schedule you for the next available slot or urgent care. The staff are welcoming, compassionate, and genuinely committed to patient welfare, taking genuine interest in understanding individual patient needs. Their communication is clear and professional, the facility is immaculate, and based on my personal experience, the practice operates on a mutual respect principle - treating patients with the same consideration patients show them.

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FS

Frmarkrichard S. Google 10 months ago

Rating

Excellent!

Clear answers during my checkup

The physician demonstrated exceptional professionalism, allowing me ample opportunity to seek clarification and address all of my inquiries thoroughly.

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MO

Mohamed O. Google 10 months ago

Rating

Excellent!

Helpful Triangle Group Staff Saved the Day

Exceptional customer service with attentive and understanding staff - kudos to the Triangle team for their supportive approach and willingness to listen carefully.

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DB

Dave B. Google 10 months ago

Rating

Excellent!

Quick and Welcoming Staff

The staff were incredibly welcoming and went above and beyond to assist me.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 83187272
  • Triangle Group Practice 2 Morley Road East Lewisham London SE13 6DQ

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report consistently positive interactions with clinical staff, particularly praising attentive listening, thorough examinations, clear communication, and genuine compassion during consultations. Reception experience and appointment access emerge as significant areas of concern, with patients describing difficulties securing appointments, challenges with phone access, and reports of rudeness from some reception staff. The online booking system has been identified as problematic. Several patients note that appointment availability has become increasingly challenging, though some recent feedback indicates improvements in scheduling efficiency. Facility condition concerns have also been raised by certain patients.

Despite these operational challenges, the practice demonstrates notable strengths in clinical care quality and continuity. Patients with longer tenure at the practice frequently highlight professional expertise, supportive staff interactions, and a welcoming environment during medical consultations. Administrative errors and delayed communication have been documented in isolated cases. The feedback suggests that while clinical service delivery remains strong, systemic improvements in reception courtesy, appointment booking processes, and facility maintenance would enhance the overall patient experience.

Appointment

65.27 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.55 %
Great

Seen on time

70.41 %
Great
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