Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report consistently positive interactions with clinical staff, particularly praising attentive listening, thorough examinations, clear communication, and genuine compassion during consultations. Reception experience and appointment access emerge as significant areas of concern, with patients describing difficulties securing appointments, challenges with phone access, and reports of rudeness from some reception staff. The online booking system has been identified as problematic. Several patients note that appointment availability has become increasingly challenging, though some recent feedback indicates improvements in scheduling efficiency. Facility condition concerns have also been raised by certain patients.

Despite these operational challenges, the practice demonstrates notable strengths in clinical care quality and continuity. Patients with longer tenure at the practice frequently highlight professional expertise, supportive staff interactions, and a welcoming environment during medical consultations. Administrative errors and delayed communication have been documented in isolated cases. The feedback suggests that while clinical service delivery remains strong, systemic improvements in reception courtesy, appointment booking processes, and facility maintenance would enhance the overall patient experience.

Appointment

65.27 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.55 %
Great

Seen on time

70.41 %
Great

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LR

Lorraine R. Google 10 months ago

Rating

Excellent!

Dr Pai's Team Made Me Feel Comfortable

Dr. Pai is an exceptional physician, and the medical staff here are incredibly welcoming and approachable.

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KP

K P. Google 10 months ago

Rating

Excellent!

Grateful for 15 Years of Caring Doctors

Throughout my decade and a half with Triangle Group Practice, I've consistently experienced top-tier, exceptional professional care. I want to extend my heartfelt appreciation, especially to Dr Bina Pai and Dr Bnar Raheem, who have consistently demonstrated remarkable compassion, understanding, attentiveness, and reliability in their approach to patient treatment.

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AA

Andreas A. Google 10 months ago

Rating

Excellent!

A Doctor Who Really Listens

Dr. Amit Luthra stands out as an exceptional physician who truly prioritizes patient care. Unlike many doctors, he takes the time to genuinely hear you out, allows you to fully express your concerns, and carefully evaluates your medical background when discussing blood tests, prescriptions, and possible therapeutic approaches. I cannot speak highly enough about his professional approach and would enthusiastically endorse him to anyone seeking a compassionate and attentive healthcare provider.

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GP

Gero P. Google 10 months ago

Rating

Excellent!

Quick help for my diabetes today

My encounter with Dr. Amit Luthra today was truly remarkable. I scheduled a consultation this morning regarding a diabetes-related health matter and was amazed to be seen immediately. Dr. Luthra not only expertly handled my immediate health concern with remarkable skill and compassion, but he also meticulously examined my complete diabetic medical background to guarantee the most comprehensive and personalized ongoing care. His remarkable precision, warmth, and sincere commitment to my health were truly impressive. The quality of service and level of care I experienced were exceptional, and I am profoundly thankful for the extraordinary time and effort he invested. It provides immense comfort to know I am receiving treatment from such a skilled and empathetic professional. My deepest appreciation, Dr. Luthra!

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JD

Jane D. Google 10 months ago

Rating

Excellent!

Dr. Pai's Gentle Care for My Daughter

Today's visit to the GP with my 8-year-old daughter was, as always, a wonderfully positive experience. While we haven't frequented the practice often over the years, every time we've needed an appointment, we've been able to secure one, and without fail, every staff member has been absolutely delightful. I want to extend a heartfelt appreciation to Dr Pai, who demonstrated remarkable patience, kindness, and empathy during our consultation. She went to extraordinary lengths to ensure my daughter felt comfortable and relaxed. I'll always remember her incredible support during those challenging early months when my daughter was an infant struggling with a dairy allergy—Dr Pai was a beacon of comfort and reassurance for me as a nervous first-time mother. Even after eight years, her compassion and commitment remain as strong as ever. My sincere thanks go out to Dr Pai and the entire team at Triangle Group Practice for their outstanding dedication and hard work. Your efforts do not go unnoticed, and we are truly grateful!

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JM

Jason M. Google 10 months ago

Rating

Excellent!

Helpful Triangle Group saved the day

The Triangle Group staff truly went above and beyond, providing exceptional assistance exactly when I required support.

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VB

Venice B. Google 10 months ago

Rating

Excellent!

Friendly Pro Helped Me Feel Better

The staff member was incredibly supportive, offering helpful guidance and providing a reassuring experience. They demonstrated true professionalism and expertise. I would definitely recommend their services to others.

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SG

Silviu G. Google 10 months ago

Rating

Excellent!

Friendly Staff Made My Health Visit Easy

The employees demonstrate extensive expertise and a sincere commitment to customer care. They are highly attentive, approachable, and communicate with remarkable clarity. Appointment booking is handled with impressive speed and precision. Much appreciation.

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CL

Camilla L. Google 10 months ago

Rating

Excellent!

Pharmacist Amid helped me understand Mom's meds

I consulted with the pharmacy's staff pharmacist, Amid, regarding my mother's medication concerns. I was worried about potential health complications from her prescriptions. He was incredibly helpful and knowledgeable. Amid provided a clear, detailed explanation of the medications and confirmed that one was indeed causing problems. His professional insight gave me immense peace of mind, and I felt a sense of relief that we had identified and addressed the issue. I am truly grateful for Amid's expertise and support. 😊

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DR

David R. Google 10 months ago

Rating

Excellent!

Great Doctor Who Really Listened

Dr. Amit Luthra provided an exceptional consultation today. He attentively listened to my concerns and offered a comprehensive explanation of my potential medical situation. Moreover, his demeanor was incredibly courteous and he demonstrated remarkable patience throughout our interaction.

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AA

Adjoa A. Google 10 months ago

Rating

Excellent!

Helpful advice from Mr Amit today

I met with Mr Amit earlier, and he was exceptionally helpful, offering valuable guidance and insights. I'm truly satisfied with the assistance he provided.

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MB

Mad B. Google 10 months ago

Rating

Excellent!

Helpful phone consultation with Amit Luthra

I recently had a phone consultation with Mr. Amit Luthra, who was incredibly helpful and clear about the next steps. He provided me with comprehensive guidance and, for the first time, I felt genuinely confident about the entire procedure. My sincere appreciation goes out to Mr. Amit Luthra for his professional and reassuring approach.

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HM

Henderson M. Google 10 months ago

Rating

Excellent!

Quick Help for My Elderly Mum

The receptionist at The Triangle Surgery who handled my call last Thursday was incredibly supportive, and I was amazed to secure a same-day appointment after sharing my concerns about my elderly mother. This was merely the beginning of the exceptional care provided by Triangle. During our consultation, Dr Luthra went far beyond addressing surface-level symptoms — he took a comprehensive approach to understanding her health. I was truly impressed by his meticulous examination and the considerate manner in which he interacted with my mother and me. He listened intently, communicated everything with clarity, and demonstrated authentic compassion. His serene and empathetic demeanor made us both feel valued and understood. We departed with a sense of reassurance and confidence in our future treatment plan. A truly extraordinary and deeply appreciated experience.

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DS

Denise S. Google 10 months ago

Rating

Excellent!

Quick, Efficient Care at Triangle Group Practice

The medical professionals at Triangle Group Practice demonstrate exceptional compassion, understanding, and expertise. My medication refills are consistently prepared ahead of schedule, and their appointment timing is punctual and efficient. Truly outstanding service—I hope they maintain this high standard of care.

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VE

Victoria E. Google 11 months ago

Rating

Great!

Quick help with my neuropathy meds

I was delightfully impressed when I received a prompt phone call regarding my medication review for neuropathy on the very same day I requested it. Amit was incredibly supportive and additionally extended an invitation for me to meet with him the following day to discuss my elevated blood pressure.

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JL

Jane L. Google 11 months ago

Rating

Excellent!

Amit helped me solve my mom's medication problem

I reached out to Amit, the pharmacist, about my mother's prescription challenges, and he was incredibly helpful and courteous. He swiftly resolved the issues with her medication, providing excellent service. My sincere appreciation goes out to Amit for his professional and compassionate assistance.

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OC

Onika C. Google 11 months ago

Rating

Excellent!

Friendly Support Made My Day

The representative who assisted me demonstrated excellent courtesy, which I found to be a pleasant and refreshing aspect of our interaction.

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AB

Adeola B. Google 11 months ago

Rating

Great!

Friendly Staff Helped Me Feel Calm

Truly delightful interaction with exceptional guidance and comforting support throughout.

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AS

Aparajita S. Google 11 months ago

Rating

Excellent!

Quick help from Dr. Luthra

I approached the GP Surgery's Pharmacy desk hoping to discuss a prescription pickup at my neighborhood pharmacy. Initially, the Pharmacist was unavailable, so the Receptionist relayed my inquiry. Subsequently, Mr. Amit Luthra contacted me directly and efficiently resolved my concern. His communication was exceptionally courteous and handled with utmost professionalism throughout our phone interaction. I am thoroughly pleased.

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BH

Beatrice H. Google 11 months ago

Rating

Excellent!

Pharmacist saved the day with a solution

The pharmacist went above and beyond when my usual medication was out of stock. He proactively located a suitable substitute, which I truly appreciated. Grateful for his assistance 👍

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 83187272
  • Triangle Group Practice 2 Morley Road East Lewisham London SE13 6DQ

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report consistently positive interactions with clinical staff, particularly praising attentive listening, thorough examinations, clear communication, and genuine compassion during consultations. Reception experience and appointment access emerge as significant areas of concern, with patients describing difficulties securing appointments, challenges with phone access, and reports of rudeness from some reception staff. The online booking system has been identified as problematic. Several patients note that appointment availability has become increasingly challenging, though some recent feedback indicates improvements in scheduling efficiency. Facility condition concerns have also been raised by certain patients.

Despite these operational challenges, the practice demonstrates notable strengths in clinical care quality and continuity. Patients with longer tenure at the practice frequently highlight professional expertise, supportive staff interactions, and a welcoming environment during medical consultations. Administrative errors and delayed communication have been documented in isolated cases. The feedback suggests that while clinical service delivery remains strong, systemic improvements in reception courtesy, appointment booking processes, and facility maintenance would enhance the overall patient experience.

Appointment

65.27 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

79.55 %
Great

Seen on time

70.41 %
Great
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