Triangle Group Practice

Friendly Staff Helped Me Through Tough Day

Considerate and understanding

Helpful pharmacist saved my day

The pharmacist I encountered today was exceptional. They were incredibly attentive, dedicated ample time to my needs, and effectively addressed multiple concerns. Truly outstanding service.

Friendly pharmacist who really listens

My experience with my general practitioner pharmacist was excellent. He consistently demonstrates a high level of professionalism, being incredibly knowledgeable, friendly, and supportive. He always creates a welcoming environment that encourages me to seek clarification and ask questions about my medications.

Thorough and Caring Diabetes Checkup with Elizabeth

During my diabetes consultation with Elizabeth, I was thoroughly delighted with the experience. Unlike past appointments, she performed an extensive examination covering every aspect of my health. Elizabeth took the time to address each of my inquiries with clarity and offered incredibly helpful guidance. Her warm and compassionate demeanor made me feel genuinely cared for and understood. I am truly grateful to Elizabeth for delivering such exceptional medical attention!

Longtime Patient Praises Dr. Amit Luthra's Care

I've been receiving care at this medical practice for more than a quarter-century. Throughout this time, they have maintained an exceptional standard of service. Both the administrative and clinical staff are truly top-notch. In all my interactions, they have consistently demonstrated professionalism, expertise, and genuine compassion. During my recent visit, I was treated by Dr. Amit Luthra, and I want to extend my special appreciation to him. His approach is characterized by kindness and profound respect.

Morning Checkup with Caring Nurse Elizabeth

During my visit today, nurse Elizabeth conducted a comprehensive and friendly examination. Her attentive approach and warm demeanor left me feeling satisfied with the overall experience at the surgeon's office.

Friendly pharmacist helped me understand my meds

The medical facility now offers a pharmacist consultation service. The professional was incredibly knowledgeable, compassionate, and provided a comprehensive response to my specific medication question. An extremely pleasant and supportive individual.

Helpful staff made me feel heard fast

This general practitioner's office is exceptional at addressing any concerns, no matter how minor, and their staff consistently demonstrates remarkable courtesy, ensuring patients feel genuinely listened to. Throughout my experiences, I've encountered zero issues with my various inquiries, as they handle requests efficiently and promptly. An outstanding medical facility overall.

Compassionate Call with Caring Clinical Advisor

I was scheduled for a phone consultation on 26/06/2025. The Clinical Advisor was incredibly compassionate and understanding during our conversation. He genuinely listened and carefully addressed the purpose of our call. This interaction was truly the most positive encounter I've experienced with a service outside of my regular medical practice. I'm actually grateful that I missed my previous telephone appointment, as it led me to have such a warm and supportive interaction with this particular clinician. I sincerely hope that the practice recognizes and promotes professionals like him, and that others will have the opportunity to interact with such a considerate healthcare provider.

Dr Raheem Listened and Helped Me

Dr. Raheem is an exceptional healthcare provider. I've been a patient of his for some time, and I cannot speak highly enough about his medical approach. He takes a comprehensive and detailed approach to patient care, and it's clear that he genuinely prioritizes the well-being of those he treats.

Doctor's Follow-up Call Made All the Difference

From the moment I stepped into the reception, I was warmly welcomed and promptly guided to the correct floor for my doctor's appointment. The physician had proactively reached out to me the day prior regarding my test results, requesting an in-person consultation. During our meeting, he thoroughly explained my medical concerns, providing a clear and comprehensive overview. He made a well-informed decision about my treatment and scheduled a follow-up appointment. I found the entire medical experience to be exceptional and highly professional.

Trusted Care for Over Four Decades

Throughout my four decades as a patient here, I can confidently say this medical practice is truly exceptional. Their staff—both administrative and medical personnel—consistently demonstrate remarkable professionalism, competence, and compassion. Having witnessed their performance over such an extended period, I can attest to their unwavering quality of care. These healthcare professionals genuinely deserve the highest praise and recognition possible!

Dr. Raheem's Personalized Care Made Me Comfortable

I thoroughly enjoyed my visit to this medical practice. The staff was incredibly supportive and articulated everything with remarkable clarity. Dr. B Raheem was exceptionally compassionate and skillfully identified the most appropriate treatment approach tailored precisely to my requirements. Strongly Recommended.

Medical staff ignored me when I fainted

Two recent incidents have compelled me to update this review. During a visit to the surgery with my daughter, I suddenly became unwell - experiencing dizziness and heart palpitations. We were merely there to book an appointment when I collapsed. Shockingly, no one offered assistance, and we were simply directed to A&E - no doctor was called to examine me, despite being in a medical facility. I'm convinced I would have received more compassionate care if I had fallen ill in a retail store. The second issue arose when I needed a prescription and completed a form for doctor approval. Upon calling two days later, I discovered they had rejected my request because I hadn't specified the exact drug name. I had referred to it as the 'last medication' prescribed to me. Any competent medical professional would have understood this by reviewing my medical records, but an unnamed staff member chose to reject it without even contacting me. When I explained the situation, they finally agreed to reprocess my request. However, another day has passed with no resolution. I'm left wondering: what is the purpose of this practice? Certainly not healthcare! Dr Pai remains exceptional, and I've been her patient for years, so my criticism is not directed at the physicians. Instead, I find the practice's management deeply problematic and a betrayal of medical ethics. With rare exceptions, the staff's consistently rude, aggressive, and unhelpful demeanor seems deliberately designed to obstruct medical care for those in need. No ill person should endure such degrading and hostile treatment, which appears to be a systemic issue rather than an isolated incident. As other reviewers have noted, they urgently need to employ staff capable of treating patients with basic human dignity.

Rude Receptionist Ruined My GP Visit

Worst GP Experience – Avoid Triangle Group Practice! If I could rate this place zero stars, I would. Triangle Group Practice is an absolute disaster, and it begins with the dismissive and inept receptionist. She consistently ignores patients, provides misleading information, and deflects blame onto patients rather than acknowledging her own errors. I meticulously verified my contact information multiple times, yet they still managed to update the wrong number. Then, they brazenly claimed it was my responsibility for not receiving their calls. How can such behavior be considered remotely professional? I invest over £1,000 annually in insurance, and after requiring just one consultation in an entire year, they completely botched the process. The degree of unprofessionalism is simply staggering. I was already aware that UK healthcare had its shortcomings, but this practice elevates incompetence and poor service to an entirely new level. If you have any respect for your health and mental well-being, steer clear and seek out a GP who demonstrates genuine care and competence.

Long-time patient loves Dr. Raheem's care

I have been a patient at this practice since 2002. Throughout my time at Triangle Group Practice, every doctor I've encountered has been considerate and never made me feel rushed. I've come to understand that some businesses resort to leaving negative reviews about their competitors. Google should take a page from Facebook's book and eliminate fake reviews or develop a system to prevent false feedback on business listings. I'm thrilled that Dr. Raheem has become part of Triangle Group Practice and hope he remains until retirement. He is an exceptional physician. I sincerely wish him continued success. Scheduling appointments nowadays has become incredibly challenging. It's important to note that this is not the fault of the reception staff. Please do not take out your frustration on them. They simply cannot provide appointments that are not available. I fondly recall a time when same-day appointments were easily obtainable, which is no longer the case.

Doctor's Fitness Routine Trumps Patient Care

Scheduling an in-person doctor's appointment seems utterly unfeasible. However, catching Dr. Pai mid-workout at the Lewisham PureGym during lunch breaks? Surprisingly straightforward. One might question the professional's time management and priorities.

Time to Find a Better Medical Practice

After being loyal to this medical practice for over two decades, I've finally decided to move on to a 4-star rated facility, leaving behind this 1.7-star establishment. The receptionists are absolutely dreadful, displaying rudeness and interrogating you with countless intrusive questions about your health whenever you attempt to schedule an appointment - assuming you can even get through on the phone! Patients are forced to call on the same day they need care, only to be stuck with doctors who either hurry through consultations or constantly interrupt. Dr Pai and Dr Bell are genuinely pleasant professionals, but unfortunately, they are rarely available for patient appointments. The online booking system is practically non-functional. The interior is outdated, the entire facility appears dilapidated, and overall, it's a thoroughly depressing environment to visit.

Very happy

Personally I have been very happy with all the doctors I have seen in 27 years. I moved to Kent but would not change doctors. Miss Dr Hama, who was a very good and caring doctor. I am fortunate to be at the practice