Patient Experience Summary

Patients consistently praise the practice for attentive listening, professional care, and compassionate communication across clinical consultations and reception interactions. The online triage system has been particularly well-received, enabling rapid access to same-day appointments and reducing administrative friction. Nursing staff, including specialists in respiratory and wound care, are frequently commended for their warmth and expertise.

However, some patients report significant challenges with appointment accessibility, including difficulty booking slots, prolonged waiting times exceeding an hour, and inconsistent reception experiences. A minority of reviews highlight concerns about communication barriers, inefficient systems for prescription requests, and follow-up gaps in care. The practice demonstrates strong continuity of care through coordinated services between multiple locations and external providers, though accessibility barriers remain a concern for patients with mobility needs or limited digital access.

Appointment

72.56 %
Great

Reception

76.32 %
Great

Cleanliness

81.00 %
Great

Care

82.18 %
Great

Respect

79.88 %
Great

Seen on time

68.92 %
Great

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EB

Edwin B. Google one year ago

Rating

Poor!

Typical nhs experience at local clinic

Having resided across various regions of Britain, I've encountered numerous medical facilities, and this one sits squarely in the middle of mediocrity. No physicians here have struck me as particularly exceptional or genuinely concerned about my well-being - I'm simply another anonymous patient in the system, just another statistic before they head off to their leisure activities. By British standards, this experience is par for the course, and those who've witnessed healthcare in different nations will understand precisely what I'm describing.

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DD

Davis D. Google one year ago

Rating

Excellent!

Lifelong care with a compassionate doctor

Exceptional medical care - I was a patient from childhood through my late teens, and upon returning to the area, I reconnected with the practice. Dr. Benge demonstrates an extraordinary capacity for compassion and genuine patient connection.

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MM

Mikem M. Google one year ago

Rating

Excellent!

Helpful chat with Dr Benge about hrt

Today I consulted with Dr Katie Benge regarding hormone replacement therapy, and I found the appointment incredibly informative. She provided me with numerous insights I was previously unaware of, and I hope this will motivate other women to discuss HRT options. Additionally, the reception staff were remarkably supportive and friendly. Tracey Sanderson

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KJ

Karen J. Google one year ago

Rating

Excellent!

Travel clinic saved my trip

Extremely useful guidance for travel immunizations

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TJ

Tony J. Google one year ago

Rating

Excellent!

Ginny helped me feel calm

Met with Ginny for a DOAC consultation Her method and demeanor were exceptionally professional I left the appointment feeling totally confident and at ease regarding my medication plan

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LT

Lou T. Google one year ago

Rating

Excellent!

Quick and caring travel shot visit

I received my travel vaccinations at Claverdon this morning at 11:15. The nurse was exceptionally supportive, providing crucial advice to guarantee my well-being during my upcoming trip. She was also genuinely delightful. The entire experience was outstanding - and I must also commend the pharmacy staff, who were incredibly accommodating and went above and beyond. In summary - thank you for taking such great care of me 😍

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EM

Etty M. Google one year ago

Rating

Excellent!

Emma's compassionate care made my day

During my consultation with Emma, the Advanced Nurse Practitioner, she demonstrated her usual exceptional qualities: attentive listening, professionalism, kindness, and crystal-clear explanations. My appointment ran precisely on schedule, and I was accorded complete respect and dignity throughout. My sincere appreciation goes to Emma. Over the past seven years of visiting this medical practice, I have consistently experienced outstanding care. Every interaction has been characterized by genuine courtesy, and no request has ever been considered too demanding. The entire staff has invariably displayed remarkable compassion, professionalism, and a genuine commitment to patient well-being.

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PS

Paul S. Google one year ago

Rating

Excellent!

Quick triage and same-day appointment

The recently introduced triage system is exceptional, successfully submitted online with photo upload as suggested. Shortly after, within 5-10 minutes, I received a call scheduling a same-day appointment. The physician was thoroughly professional and conducted a comprehensive consultation. When booking a blood test, the reception team demonstrated great professionalism and provided excellent assistance while helping me resolve an additional concern. Everything was efficiently handled during this visit. Kudos to Trinity Court Surgery. 😀😀😀😀 I'm relieved we pursued this, especially as the previous system was beginning to falter.

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SA

Steve A. Google one year ago

Rating

Excellent!

Nurses at Ginny's made me feel cared for

Exceptional care provided, with a heartfelt shoutout to the nursing staff led by Ginny. They consistently go above and beyond to ensure personalized attention for each patient.

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DC

David C. Google one year ago

Rating

Excellent!

Ginny's caring touch during my wound care

I've been thoroughly amazed by the exceptional care provided by the nursing staff during my wound treatment after a recent accident. Ginny, in particular, has been outstanding during my four visits.

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SC

Sue C. Google one year ago

Rating

Excellent!

Grateful patient thanks dr hurst for life-changing care

Trinity Court Surgery is truly exceptional from my perspective - I've experienced no problems whatsoever, even during the challenging lockdown period. Dr Hurst has been instrumental in addressing my health concerns, and thanks to their thorough investigations and treatment, I feel like I've reclaimed my life - a completely satisfied patient

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MS

Mark S. Google one year ago

Rating

Excellent!

Dr Hurst helped me feel heard today

From the initial moment Dr. Hurst greeted me with a warm, welcoming smile, I felt completely at ease. She engaged me in a comprehensive discussion about my health, demonstrating genuine interest and attentiveness. Her approach made me feel valued and heard, never rushed, and clearly focused on achieving the best possible health outcomes. Her compassionate demeanor and supportive attitude have truly inspired me to take more proactive steps towards my personal health goals. Dr. Hurst is an exceptional physician who truly exemplifies the high standards of care at Trinity, and she is undoubtedly a remarkable asset to the practice.

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NG

Natalie G. Google one year ago

Rating

Bad!

Surgery left me feeling frustrated

This medical practice is solely driven by financial gain, completely disregarding patient welfare. Steer clear of registering with them, and if you're currently a patient, I strongly advise you to find alternative healthcare providers. Otherwise, you'll be in for a challenging experience.

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CB

Colin B. Google one year ago

Rating

Excellent!

Smooth recovery with caring staff

Excellent medical procedure, extremely beneficial 👌

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DW

David W. Google one year ago

Rating

Excellent!

Grateful for trinity court's caring team

The care and support I've experienced from this medical practice have been truly exceptional. Even during my recent medical situation, the seamless coordination between Warwick hospital and Trinity Court Surgery has been outstanding. I want to express my heartfelt gratitude to everyone involved. My appreciation extends not just to the doctors, but also to the wonderful receptionists, district nurses Emma and Abbe, and Community nurse Rhys. Each and every staff member has been phenomenal.

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DB

David B. Google one year ago

Rating

Excellent!

Ginny made my hospital visit better

The nursing staff member Ginny at Claverdon was incredibly supportive and kind, and I wanted to express my sincere appreciation for her assistance.

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MC

Mynd C. Google one year ago

Rating

Excellent!

Smooth morning visit with caring staff

A fantastic visit to Trinity Court today. I wholeheartedly endorse Dr Benge and the entire staff. From the front desk to the pharmacy, nursing team, and medical professionals - all were outstanding.

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AG

Alison G. Google one year ago

Rating

Excellent!

Friendly doctor helped me understand everything

Exceptional customer care, incredibly helpful and enlightening medical discussion with the physician.

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CM

Charlie M. Google one year ago

Rating

Average!

Leg pain dragged on far too long

My recent interactions have been satisfactory. I've taken steps to avoid a specific physician. The surgery manager lacks credibility in my view; when I raised concerns, her reaction was to dismiss my perspective. This has resulted in complications with my leg that might have been mitigated with earlier intervention. My primary issue was the doctor's failure to genuinely listen to my medical concerns, and only after I explicitly requested a referral was I able to consult another professional. This subsequent specialist indicated that timely treatment could have been beneficial. However, the surgery manager continues to insist that my account is incorrect.

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PO

Penny O. Google one year ago

Rating

Excellent!

Caring team made me feel heard

Every time, their meticulous approach, empathetic demeanor, and genuine kindness shine through. All team members are fully committed to providing exceptional support. Dr. Benge is particularly knowledgeable and creates a comfortable, approachable environment for communication.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01789 292895
  • Trinity Court Surgery Stratford H/Care,Arden St Stratford Upon Avon CV37 6HJ

Patient Experience Summary

Patients consistently praise the practice for attentive listening, professional care, and compassionate communication across clinical consultations and reception interactions. The online triage system has been particularly well-received, enabling rapid access to same-day appointments and reducing administrative friction. Nursing staff, including specialists in respiratory and wound care, are frequently commended for their warmth and expertise.

However, some patients report significant challenges with appointment accessibility, including difficulty booking slots, prolonged waiting times exceeding an hour, and inconsistent reception experiences. A minority of reviews highlight concerns about communication barriers, inefficient systems for prescription requests, and follow-up gaps in care. The practice demonstrates strong continuity of care through coordinated services between multiple locations and external providers, though accessibility barriers remain a concern for patients with mobility needs or limited digital access.

Appointment

72.56 %
Great

Reception

76.32 %
Great

Cleanliness

81.00 %
Great

Care

82.18 %
Great

Respect

79.88 %
Great

Seen on time

68.92 %
Great
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