Patient Experience Summary

Patients consistently praise the practice for attentive listening, professional care, and compassionate communication across clinical consultations and reception interactions. The online triage system has been particularly well-received, enabling rapid access to same-day appointments and reducing administrative friction. Nursing staff, including specialists in respiratory and wound care, are frequently commended for their warmth and expertise.

However, some patients report significant challenges with appointment accessibility, including difficulty booking slots, prolonged waiting times exceeding an hour, and inconsistent reception experiences. A minority of reviews highlight concerns about communication barriers, inefficient systems for prescription requests, and follow-up gaps in care. The practice demonstrates strong continuity of care through coordinated services between multiple locations and external providers, though accessibility barriers remain a concern for patients with mobility needs or limited digital access.

Appointment

72.56 %
Great

Reception

76.32 %
Great

Cleanliness

81.00 %
Great

Care

82.18 %
Great

Respect

79.88 %
Great

Seen on time

68.92 %
Great

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GP

Glen P. Google one year ago

Rating

Excellent!

Smooth procedure with caring staff

Exceptional care throughout the entire process, I wholeheartedly endorse this surgical procedure.

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KC

Kevin C. Google one year ago

Rating

Excellent!

Kind doctors saved my health journey

Dr. Cole and the staff at Trinity court surgery have been exceptional in their care for me, incredibly attentive and courteous - I feel truly fortunate to have such wonderful healthcare professionals - my deepest gratitude for all your support and dedication x blessings to you

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CN

Chris N. Google one year ago

Rating

Excellent!

A lifesaving checkup I'll never forget

Incredible experience - the physician identified a health issue that had completely escaped my awareness.

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JS

Jay S. Google one year ago

Rating

Excellent!

Caring doctor who truly listens

Exceptional consultation with Dr Hurst, who demonstrates both attentive listening and valuable guidance. Following a crucial appointment for my spouse addressing a significant health concern, I felt compelled to express appreciation for the outstanding care. Grateful for the service.

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JW

John W. Google one year ago

Rating

Excellent!

Quick same-day doctor visit saved me

The booking process at this clinic is fantastic - they offer immediate slots for urgent needs and can schedule non-urgent consultations within a short 3-day window, which is incredibly convenient in today's busy world. The appointment timelines are perfectly practical and well-organized. Moreover, the entire medical team, from physicians to support staff, are genuinely warm and supportive!😀🎉

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ES

Ellie S. Google one year ago

Rating

Excellent!

Matt vaughan saved my health today

Incredible medical staff and Matt Vaughan are top-notch - I'd absolutely suggest booking an appointment with them, they're way beyond a perfect 10!

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SA

Sue A. Google one year ago

Rating

Excellent!

Helpful support during my menopause journey

Transgender hormone replacement therapy center with a welcoming atmosphere, providing comprehensive and supportive guidance for perimenopause and menopause concerns. The staff was incredibly helpful and approachable, making the consultation comfortable and informative. I wholeheartedly endorse this clinic and am truly grateful for their expertise.

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AL

Ann L. Google one year ago

Rating

Great!

Quick care when I need it

Scheduling is never a hassle, and I can easily book a slot whenever necessary. The entire team is wonderful, and the physicians are attentive, always ensuring they dedicate sufficient time to patients.

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VP

Victoria P. Google one year ago

Rating

Excellent!

Nurse practitioner's compassionate care helped me

Mrs. Rebecca Dawson, the Advanced Nurse Practitioner, demonstrated exceptional compassion, attentiveness, and expertise throughout our interaction. Her warm demeanor and professional approach made me feel completely at ease. I am truly grateful for her outstanding support and genuine concern.

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SC

Sarah C. Google one year ago

Rating

Excellent!

Quick morning appointment saved me

Trinity Court Medical Practice is outstanding! Securing a same-day urgent consultation is always possible - just yesterday, I called at 8:00am and was scheduled for 9:25! The entire team demonstrates exceptional compassion and dedication, consistently providing remarkable service. Rebecca, whom I saw yesterday, was her usual excellent self! While I apologize for not recalling her last name, I hope my appreciation can be conveyed to her. My work colleagues, who are registered with other practices, are astonished by how easily I can access medical appointments! Heartfelt gratitude to the entire Trinity Court team!

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A

Anonymouse one year ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Wonderful receptionists

Sat with my eldest daughter today watching how amazing the reception handled people, they were very patient, kind and professional. Well done to all at trinity.for your care and support .

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RT

Rodney T. Google one year ago

Rating

Excellent!

Surgeon finally fixed my long-standing problem

This surgical procedure successfully identified and addressed a long-standing medical issue that had eluded diagnosis by my previous general practitioners for nearly a decade. The care provided was exceptional and highly professional.

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NW

Natasha W. Google one year ago

Rating

Bad!

Frustrating wait and missed healthcare call

Endured a prolonged wait exceeding 60 minutes for a scheduled visit, ultimately departing due to worsening health and parking meter expiration. Subsequently, this week involved a three-day anticipation for a telephone consultation, during which I strategically worked from home to accommodate the call. After patiently sitting through the entire three-hour designated window, I was ultimately greeted with a text message addressing an unrelated concern, frustratingly sent from a non-responsive communication channel.

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NN

Natalia N. Google 2 years ago

Rating

Bad!

Frustrating appointment mess with Dr Evans

Absolutely frustrated with the sheer incompetence of both medical staff and administrative personnel. Scheduling an appointment is an incredibly arduous process. When you call in the morning, they redirect you to call in the afternoon, which makes no sense since booking an appointment should be simple with just a few computer clicks. If you visit in person, they tell you to call by phone, rendering the entire reception staff seemingly pointless. Telephone wait times are excruciatingly long, and even after finally reaching someone, there's a high probability you'll be told no appointments are available and to try again tomorrow. They completely disregard the actual reason for your visit, instead hastily prescribing paracetamol and ibuprofen without proper consideration. The behavior is particularly unprofessional, especially from Dr. Evans, who demonstrated blatant discriminatory conduct. After inquiring about my ethnicity, I requested testing for an infection and a gynecologist referral, which he flatly refused, merely prescribing ibuprofen without understanding my actual medical concerns.

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AM

Alan M. Google 2 years ago

Rating

Excellent!

Morning visit with caring doctor

My spouse consulted Dr Selani today and was thoroughly impressed; the physician communicated clearly, demonstrated a warm demeanor, and displayed extensive expertise. We sincerely hope she will continue working with this medical practice. A remarkable young professional Grateful appreciation

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SH

Samuel H. Google 2 years ago

Rating

Poor!

Wasted time for simple tooth infection help

Summoned for an urgent consultation, only to be redirected to a dental professional for antibiotic prescription due to a tooth infection. The inefficiency is baffling. Ultimately, purchasing medication online proved more cost-effective than sacrificing another day's wages. This facility seems tailored to accommodate those who aren't concerned about financial repercussions from missing work.

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LH

Louise H. Google 2 years ago

Rating

Excellent!

Quick and caring morning checkup

We phoned early in the morning and immediately connected with a helpful representative who scheduled us an appointment within a couple of hours for our infant. The entire staff was incredibly kind and we felt completely cared for during our visit.

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CA

Carole A. Google 2 years ago

Rating

Excellent!

Friendly staff made my medical visit smooth

I am absolutely delighted with this exceptional medical facility! Every single staff member, from the front desk personnel to the nursing team and doctors, has provided me with outstanding care. They consistently demonstrate remarkable courtesy, professionalism, attentiveness, and genuine compassion! My sincere gratitude to the entire team!

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M(

Matt (. Google 2 years ago

Rating

Excellent!

Quick and punctual morning checkup

Recently relocated to the neighborhood and signed up with this medical practice. The service was absolutely top-notch, and I was seen by the doctor precisely at my designated appointment time. Truly, I have no complaints about my experience here.

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FR

Frances R. Google 2 years ago

Rating

Excellent!

Kind staff helped me feel better

Walked out of the office with a great sense of satisfaction, knowing I received top-notch treatment and can confidently recommend them to others if necessary

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01789 292895
  • Trinity Court Surgery Stratford H/Care,Arden St Stratford Upon Avon CV37 6HJ

Patient Experience Summary

Patients consistently praise the practice for attentive listening, professional care, and compassionate communication across clinical consultations and reception interactions. The online triage system has been particularly well-received, enabling rapid access to same-day appointments and reducing administrative friction. Nursing staff, including specialists in respiratory and wound care, are frequently commended for their warmth and expertise.

However, some patients report significant challenges with appointment accessibility, including difficulty booking slots, prolonged waiting times exceeding an hour, and inconsistent reception experiences. A minority of reviews highlight concerns about communication barriers, inefficient systems for prescription requests, and follow-up gaps in care. The practice demonstrates strong continuity of care through coordinated services between multiple locations and external providers, though accessibility barriers remain a concern for patients with mobility needs or limited digital access.

Appointment

72.56 %
Great

Reception

76.32 %
Great

Cleanliness

81.00 %
Great

Care

82.18 %
Great

Respect

79.88 %
Great

Seen on time

68.92 %
Great
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