Patient Experience Summary

Patient feedback reflects a mixed experience at this medical practice, with significant variation in satisfaction levels. Positive feedback consistently highlights professional clinical care, procedural expertise, compassionate communication, and genuine empathy from medical staff. Many patients report efficient appointment scheduling and responsive service, with particular praise for continuity of care and welcoming reception experiences. However, a substantial portion of feedback raises concerns about appointment access difficulties, with patients describing challenges securing timely slots and frustration with the booking system. Reception communication issues emerge as a recurring theme, including reports of dismissive attitudes and staff responsiveness gaps. Some patients describe lengthy waiting periods and administrative barriers to accessing services.

The practice demonstrates notable strengths in clinical delivery and patient-centred care for those who successfully access appointments, with many long-term patients expressing strong confidence in the service. Conversely, accessibility challenges and inconsistent reception experiences create barriers for some patients seeking care. These contrasting experiences suggest service quality varies significantly depending on appointment availability and individual staff interactions, indicating potential areas for operational improvement alongside existing clinical strengths.

Appointment

58.75 %
Average

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

78.90 %
Great

Respect

68.50 %
Great

Seen on time

62.40 %
Average

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LG

Lynn G. 8 months ago

Rating

Poor!

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Average

Disappointing standards from staff

Having been told I needed a jab by a GP, although I felt it to be of more importance that the cervical and thoracic stenosis was dealt with to enable me to walk again without falling down. I obeyed and met with a young nurses who witnessed me entering the room with a walking frame without coming to my aid. When seated, I was asked which side I wanted the jab and she seemed surprised when I said the side closest to you. The final insult was being called sweetheart by the young girl which, was patronising and insulting. For the last 18 months, I have been virtually housebound without friends and family coming to my aid but, the flu jab was considered more necessary! All things considered, my health has deteriorated since the NHS has become involved in my life. M

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NP

Nick P. Google 9 months ago

Rating

Excellent!

Exceptional care from a truly compassionate doctor

I underwent a standard medical procedure at Dr Kulkani's morning clinic, and the entire experience was incredibly professional and supportive from start to finish. Throughout the consultation and treatment, I was made to feel like a genuinely valued patient rather than just another anonymous case. The staff consistently ensured I fully comprehended each step of the procedure and continuously checked on my comfort and well-being. They also provided reassuring information about prompt follow-up care if any issues were to emerge. I cannot speak highly enough of Dr Kulkani's exceptional medical expertise and his evident commitment to patient care. My sincere gratitude for such an outstanding medical experience.

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DS

Di S. Google 10 months ago

Rating

Excellent!

Compassionate care that transformed my medical experience

I'm relatively new to Trinity Medical Practice, but Dr. Kulkarni has already impressed me deeply. He's an empathetic physician who takes the time to understand my individual needs and provides holistic care that addresses my physical, emotional, and mental well-being. He's completely redesigned my long-standing medical approach, introducing innovative alternatives that feel genuinely refreshing. The reception staff are equally exceptional - professional, efficient, and incredibly compassionate. Scheduling appointments is a smooth and pleasant experience, with staff who are consistently responsive and kind. The comprehensive medical services available under one roof are truly remarkable. I wholeheartedly endorse this practice and am grateful for the exceptional care they provide.

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CF

Claire F. Google 11 months ago

Rating

Excellent!

Exceptional care and quick mole removal service

Dr. Kulkarni and this medical practice are truly exceptional. Having been a patient for nearly two decades, along with my children since their birth, I recently contacted them about a newly discovered mole that concerned me. Impressively, I secured an appointment within just a few hours. Dr. Kulkarni promptly examined me and swiftly scheduled the mole's removal and biopsy within the same day. While I'm hopeful everything will be fine, I'm acutely aware that many patients might face significantly longer wait times for such urgent care. Should any complications arise, I'm comforted knowing I've sought the earliest possible medical intervention. My previous experiences with minor surgeries performed by Dr. Kulkarni have consistently been outstanding. I cannot emphasize enough how highly I recommend this practice. My advice to anyone uncertain about a suspicious mole is simple: schedule an appointment without hesitation, as early detection is absolutely crucial!

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AR

Adam R. Google 11 months ago

Rating

Excellent!

Great doctor with exceptional patient care

I've been a patient of Dr. Kulkarni for an extended period, and consistently receive top-tier care and assistance.

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LB

Lucy B. Google 11 months ago

Rating

Excellent!

Compassionate care for special needs families

Throughout my decade-long relationship with Trinity, I've consistently experienced exceptional support from their entire team. My children with special needs receive outstanding care, and I appreciate the numerous additional support sessions offered specifically for caregivers like myself. The staff has always made me feel genuinely listened to and valued, creating a sense of true partnership in my family's care journey.

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MA

M A. Google 11 months ago

Rating

Great!

Life-changing procedure with caring professionals

Skilled procedure with caring medical team

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ML

Michelle L. Google one year ago

Rating

Excellent!

Excellent care from compassionate and skilled doctor

Got a cyst surgically excised this afternoon, and the scheduling was impressively swift. Dr. Kulkarni was exceptionally professional and put me at ease throughout the procedure! An outstanding physician who has consistently provided excellent care for both myself and my relatives during our medical visits!

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JJ

Joy J. Google one year ago

Rating

Excellent!

Life-changing surgery with a compassionate doctor

Dr Kulkarni conducted a minor procedure with exceptional expertise and a comforting demeanor. Typically, this type of surgery wouldn't be available through standard NHS services. For me, the impact has been truly transformative.

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DS

Di S. Google one year ago

Rating

Excellent!

Compassionate doctor transforms patient's healthcare experience

After staying loyal to one physician for nearly six decades, I've recently transitioned to this medical practice. My initial interaction was with the practice nurse, and yesterday I met Dr Kulkarni for the first time. What an extraordinary individual - compassionate, understanding, and genuinely caring. He made some subtle adjustments to my care plan. This morning, I returned to have blood work done, and he's already coordinated physiotherapy and an x-ray for me. The level of comprehensive support is truly remarkable. I couldn't have asked for more. I'm deeply appreciative that they welcomed me as a new patient and am incredibly thankful for their exceptional approach to healthcare. 🥰🥰🥰

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MH

Matthew H. Google one year ago

Rating

Excellent!

Trusted family doctor with exceptional care

Fantastic Medical Practice. I consistently receive timely medical appointments whenever necessary. Dr. Kulkarni has been my healthcare provider since childhood, and he's truly exceptional!

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RP

Robert P. Google one year ago

Rating

Excellent!

Trusted healthcare for two decades and counting

I've been a patient at this medical facility for more than two decades, and I consistently encounter exceptional doctors and nursing staff. I wholeheartedly endorse this healthcare provider to everyone residing within the local service region.

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SM

Shelley M. Google one year ago

Rating

Excellent!

Compassionate doctors who truly care for families

I wholeheartedly endorse this medical practice for all patients, but particularly for families with kids. The front desk staff demonstrated exceptional compassion, recognizing how swiftly children can become unwell. They went above and beyond by securing an urgent appointment with Dr. Kulkani to prescribe antibiotics, even after the day's scheduled slots were completely full. My sincere gratitude 🙏

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AS

Ashik S. Google one year ago

Rating

Excellent!

Exceptional care at best gp practice in staffordshire

I've been a patient at this medical practice since relocating to Stoke-on-Trent in 2005, and I can unequivocally state it's among the finest GP practices in Staffordshire. The level of care and service I experience is truly outstanding. Dr. Kulkarni has been phenomenal from the start, and the other physicians—Karthik, Rama, and Sarah—are equally impressive. They demonstrate remarkable compassion, professionalism, and unwavering commitment to patient care. The reception team and nursing staff consistently display warmth, helpfulness, and remarkable efficiency, ensuring each visit is a pleasant experience. My entire family and I feel incredibly fortunate to be associated with this practice. If the rating system allowed more than five stars, I would enthusiastically award them! This practice is genuinely the gold standard of healthcare—a true 'A-Team' in every sense.

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MS

Miss S. Google one year ago

Rating

Excellent!

Best medical care i've ever experienced

I am completely enamored with this medical practice. The front desk team consistently demonstrates exceptional helpfulness and warmth, and they've always succeeded in scheduling me an appointment within the same day - something that was unheard of at my previous healthcare provider! Dr Kulkarni is an extraordinary physician who consistently exceeds expectations. He stands out from typical medical professionals, always treating patients with remarkable compassion and providing genuine support, particularly when addressing mental health concerns. His approach is both incredibly wise and profoundly supportive :)

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VB

Vivian B. Google one year ago

Rating

Excellent!

Exceptional care despite global it challenges today

I contacted the medical practice this morning and learned about a global technological disruption, which I understand makes performing their duties challenging. Despite this, they successfully scheduled me for an appointment within 60 minutes. The physician conducted a comprehensive examination, meticulously documenting everything by hand and taking great care to address all my concerns. Given the current challenges healthcare providers are experiencing, I'm genuinely impressed with the quality of care I received. Grateful regards to the Trinity team

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YY

Ym Y. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with quick and friendly service

The doctors are warm and compassionate, the personnel are supportive and upbeat, and I can get appointments quickly without long delays. This is exactly how a medical practice should operate.

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JS

Jack S. Google 2 years ago

Rating

Excellent!

Life-changing medical care beyond expectations

After being a patient at this medical facility for an extended period, I'm truly amazed by the incredible progress and advancements they've made. These are undoubtedly the most exceptional and compassionate healthcare professionals I've ever encountered. During a recent critical health situation, the medical team went to extraordinary lengths to provide my mother with the necessary care. Their dedication was remarkable, with doctors consistently following up and calling to ensure her well-being and recovery.

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JJ

Julie J. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and skilled professionals

Trinity Medical Centre provides an exceptional service with compassionate, courteous, and highly professional staff and doctors. Dr. Kulkarni stands out as one of the most outstanding physicians I've ever encountered. His patient care is remarkably sincere, and he has consistently supported me through numerous health challenges. His dedication and commitment are truly extraordinary, always going above and beyond for his patients. I feel incredibly fortunate to have him as my family's healthcare provider, as he represents a rare level of medical excellence and genuine compassion.

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CM

Colin M. Google 2 years ago

Rating

Excellent!

Exceptional care from compassionate medical professionals

Throughout my years as a patient at this practice, I've encountered several different health challenges. Despite these medical hurdles, I can confidently say that Trinity has consistently delivered exceptional care. The entire experience, from scheduling appointments to consulting with medical staff, has been seamless and stress-free. On a more personal level, Dr. Kulkarni has become more than just a healthcare provider - he feels almost like an extended member of my family. His approach is remarkable in how he creates an environment where patients feel entirely relaxed and able to openly discuss their health concerns. This is something I found difficult in other medical practices. Moreover, I have absolute trust in his professional judgment and medical insights.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 395101
  • Trinity Medical Centre Uttoxeter Road Blythe Bridge Staffordshire ST11 9HQ

Patient Experience Summary

Patient feedback reflects a mixed experience at this medical practice, with significant variation in satisfaction levels. Positive feedback consistently highlights professional clinical care, procedural expertise, compassionate communication, and genuine empathy from medical staff. Many patients report efficient appointment scheduling and responsive service, with particular praise for continuity of care and welcoming reception experiences. However, a substantial portion of feedback raises concerns about appointment access difficulties, with patients describing challenges securing timely slots and frustration with the booking system. Reception communication issues emerge as a recurring theme, including reports of dismissive attitudes and staff responsiveness gaps. Some patients describe lengthy waiting periods and administrative barriers to accessing services.

The practice demonstrates notable strengths in clinical delivery and patient-centred care for those who successfully access appointments, with many long-term patients expressing strong confidence in the service. Conversely, accessibility challenges and inconsistent reception experiences create barriers for some patients seeking care. These contrasting experiences suggest service quality varies significantly depending on appointment availability and individual staff interactions, indicating potential areas for operational improvement alongside existing clinical strengths.

Appointment

58.75 %
Average

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

78.90 %
Great

Respect

68.50 %
Great

Seen on time

62.40 %
Average
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