Patient Experience Summary

Patient feedback reveals a mixed experience at this GP practice, with notable contrasts in service quality across different areas. Many patients commend the professional medical team, reception staff courtesy, and appointment accessibility, particularly praising same-day consultations and responsive communication. The practice environment receives positive mentions for cleanliness and welcoming atmosphere, with several patients highlighting compassionate care during their visits.

However, significant concerns emerge around appointment booking difficulties and long waiting times, which feature prominently in negative feedback. Some patients report challenges with reception staff responsiveness, communication gaps regarding test results, and inconsistent follow-up care. A subset of reviews indicates dismissive interactions during consultations and access barriers to GP appointments, with some patients describing the booking process as unnecessarily complicated despite recent improvements to the system.

The practice demonstrates variable service consistency, with patients' experiences ranging from highly positive encounters with individual staff members to frustration with systemic issues. While continuity of care and reassuring approaches are evident in many reviews, concerns about insufficient follow-up and staffing constraints suggest operational pressures affecting service delivery across the organisation.

Appointment

62.15 %
Average

Reception

64.32 %
Average

Cleanliness

78.50 %
Great

Care

71.28 %
Great

Respect

66.89 %
Great

Seen on time

65.42 %
Great

Filter

MM

Mark M. Google 2 years ago

Rating

Excellent!

Exceptional care and service that exceeded expectations

I was thoroughly impressed by the exceptional service during both of my visits. Cris, the receptionist, demonstrated remarkable empathy and provided invaluable assistance exactly when I needed it most. The medical staff, including the doctor and nurse, ensured a smooth and efficient process, creating an experience that surpassed all my expectations. My sincere gratitude goes out to the entire team!

More Info
NR

Nik R. Google 2 years ago

Rating

Excellent!

Exceptional care and compassion at trinity medical centre

On June 6th, I encountered an exceptional healthcare experience after being directed to Trinity medical centre by 111. The entire process was incredibly smooth. Dr Ahmed was phenomenal, thoroughly explaining my symptoms and providing reassuring comfort about my condition. Cris, the receptionist, was absolutely amazing - warm, friendly, and incredibly accommodating, managing to schedule an ECG for me later that morning. The nurse in room 7 (whose name I unfortunately didn't catch) was equally wonderful, maintaining a calm and supportive demeanor. Overall, the level of care I received was outstanding and truly beyond expectations. Kudos to Trinity medical centre for delivering such remarkable service - you are simply the best! x Ian Nicholas Ratcliffe

More Info
AR

Ali R. Google 2 years ago

Rating

Excellent!

Friendly and helpful customer service team

The employees here are incredibly helpful and attentive.

More Info
LC

Lorri C. Google 2 years ago

Rating

Excellent!

Compassionate care at trinity exceeds expectations

Despite being relatively new to the practice and dealing with several health concerns, I've been thoroughly impressed by the quality of care at Trinity.

More Info
MW

Matt W. Google 2 years ago

Rating

Excellent!

Amazing care from start to finish

The medical team here is exceptional. The physicians are incredibly helpful and responsive, while the nursing staff provides outstanding care and support during my surgical procedure.

More Info
SS

Syriph S. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

An exceptional general practitioner who provides top-notch medical care and service!

More Info
CB

Claire B. Google 2 years ago

Rating

Excellent!

Patient staff saved the day from long wait

Long wait times, but the staff were incredibly courteous and accommodating

More Info
LR

Liam R. Google 2 years ago

Rating

Excellent!

Fantastic medical care with friendly and efficient staff

I'm truly thankful to be a patient at this medical practice. The personnel have consistently demonstrated exceptional hospitality, courteousness, and warmth. Scheduling consultations has always been incredibly straightforward for me, and I'm continually amazed by their swift communication regarding diagnostic outcomes. The digital patient platform is also a fantastic enhancement to their service.

More Info
RP

Roxana P. Google 2 years ago

Rating

Excellent!

Exceptional healthcare experience beyond my expectations

Exceptional medical procedure! The team was incredibly professional, courteous, and welcoming. Having relocated from London, I was genuinely impressed by the warmth and supportiveness of the staff. Securing a same-day consultation was surprisingly straightforward - a stark contrast to my previous experiences in the capital 🫶🏼

More Info
KL

Keith L. Google 2 years ago

Rating

Excellent!

Smooth communication with friendly medical team

Superb customer support with seamless communication and accessibility. Significantly better than the medical facilities in Horsham.

More Info
CM

Christine M. Google 2 years ago

Rating

Excellent!

Excellent medical care with friendly professional team

Top-notch surgical facility in the region. The administrative team is consistently courteous and supportive, always ready to assist during phone inquiries. Excellent group of medical professionals.

More Info
TN

T N. Google 2 years ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Trinity Medical Centre truly exemplifies the exceptional quality of our National Health Service. I would like to express my heartfelt appreciation to Dr. O'Kane for her outstanding professionalism and dedicated care during my visit on Tuesday, March 19th. Sincerely, Anthony.

More Info
BE

Behnaz E. Google 2 years ago

Rating

Bad!

Terrible customer service with zero flexibility

The staff demonstrated a complete lack of assistance, even when confronted with unique or challenging circumstances.

More Info
JL

John L. Google 2 years ago

Rating

Excellent!

Exceptional healthcare heroes despite nhs challenges

I cannot express enough praise for the surgical procedure and the incredible staff. Despite the government's ongoing efforts to undermine the NHS, these remarkable professionals remain exceptional. The reception team consistently goes the extra mile and provides outstanding service. Heartfelt thanks to Jackie, Elli, Abbie, and all the other dedicated staff members who demonstrate genuine care, especially considering their inadequate compensation while politicians enjoy luxurious lifestyles. The doctors are outstanding, particularly Dr. O'Kane, Dr. Apayidin, and the new Dr. Hollington, who are truly impressive.

More Info
DM

Dylan M. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate medical team

Compassionate medical professionals and a welcoming front desk team that truly goes above and beyond in patient care

More Info
RG

Rosa G. Google 2 years ago

Rating

Excellent!

Fantastic healthcare with friendly and quick appointments

The staff here are incredibly welcoming, and scheduling is a breeze. Their customer service is top-notch!

More Info
ME

Matthew E. Google 2 years ago

Rating

Excellent!

Friendly staff made my day awesome

The employees at this establishment are incredibly friendly and helpful, always ready to provide excellent support and make you feel welcome.

More Info
JH

Juliet H. Google 2 years ago

Rating

Excellent!

Compassionate nurse helped me through my appointment

I visited the clinic today and met a compassionate nurse named Alex. Initially feeling anxious, her gentle demeanor and attentive approach quickly put me at ease. Her supportive manner truly helped calm my nerves and made the entire experience much more comfortable. I'm grateful for her kindness.

More Info
CH

Chris H. Google 2 years ago

Rating

Excellent!

Smooth and quick delivery every time

Prompt and professional assistance

More Info
MD

Mauro D. Google 2 years ago

Rating

Excellent!

Compassionate care at my local clinic

The staff at my healthcare facility are incredibly supportive and accommodating.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01273 724648
  • Trinity Medical Centre 1 Goldstone Villas Hove East Sussex BN3 3AT

Patient Experience Summary

Patient feedback reveals a mixed experience at this GP practice, with notable contrasts in service quality across different areas. Many patients commend the professional medical team, reception staff courtesy, and appointment accessibility, particularly praising same-day consultations and responsive communication. The practice environment receives positive mentions for cleanliness and welcoming atmosphere, with several patients highlighting compassionate care during their visits.

However, significant concerns emerge around appointment booking difficulties and long waiting times, which feature prominently in negative feedback. Some patients report challenges with reception staff responsiveness, communication gaps regarding test results, and inconsistent follow-up care. A subset of reviews indicates dismissive interactions during consultations and access barriers to GP appointments, with some patients describing the booking process as unnecessarily complicated despite recent improvements to the system.

The practice demonstrates variable service consistency, with patients' experiences ranging from highly positive encounters with individual staff members to frustration with systemic issues. While continuity of care and reassuring approaches are evident in many reviews, concerns about insufficient follow-up and staffing constraints suggest operational pressures affecting service delivery across the organisation.

Appointment

62.15 %
Average

Reception

64.32 %
Average

Cleanliness

78.50 %
Great

Care

71.28 %
Great

Respect

66.89 %
Great

Seen on time

65.42 %
Great
Filter

Order By

Rating