Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with strong recognition of clinical expertise, courteous staff, and responsive care balanced against significant concerns about appointment access. Many patients commend the welcoming environment, clinical competence, and supportive reception experience, with particular praise for communication and continuity of care. The practice environment is consistently described as clean and well-maintained.

However, appointment availability emerges as a substantial challenge. Patients report difficulties with the phone booking system, particularly the requirement to call at 8am, with experiences of extended waiting times and fully booked slots. Some describe the booking process as emotionally draining and complex, with limited GP availability cited as a contributing factor. Reception experience is inconsistent, with isolated reports of discourteous interactions contrasting sharply with the majority of positive feedback about staff courtesy and helpfulness.

Waiting time delays are noted by several patients, with some experiencing waits exceeding an hour despite arriving early. While most patients report successful appointment access when needed, the booking system complexity and phone accessibility challenges represent the primary areas where service experience falls short of expectations.

Appointment

58.33 %
Average

Reception

68.33 %
Great

Cleanliness

85.00 %
Excellent

Care

82.50 %
Great

Respect

65.00 %
Great

Seen on time

62.50 %
Average

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GT

Gabrielle T. Google one year ago

Rating

Excellent!

Incredible care from compassionate medical professionals

Exceptional medical professionals who are incredibly warm and supportive

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PE

Paul E. Google one year ago

Rating

Excellent!

Compassionate care from an exceptional doctor

I've been a long-time patient at Trinity, and their service has consistently been top-notch. During my recent visit with Dr. Barton, I was thoroughly impressed. She demonstrated remarkable patience and carefully went through all of my health concerns in detail. I'm truly appreciative of her approach. Much appreciation.

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MG

Mark G. Google one year ago

Rating

Excellent!

Consistently reliable and friendly customer support

Consistently top-notch customer support

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OG

Olivia G. Google 2 years ago

Rating

Excellent!

Caring doctors who truly make a difference

Exceptional general practice medical center that consistently exceeds expectations. Truly appreciate their outstanding service! 👍

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JS

Jayne S. Google 2 years ago

Rating

Excellent!

Caring doctor and staff make healthcare a breeze

I've never struggled to schedule a consultation with Dr. Allam. He's incredibly supportive, and I always feel like he genuinely listens to my health concerns with real compassion. Moreover, his entire staff—from the nurses to the front desk team—are warm and welcoming, which makes each visit pleasant.

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RM

Ruth M. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive professionals

Exceptional Medical Practice! The staff, both clinical and administrative, are dedicated to delivering top-tier patient care. The general practitioners are incredibly comprehensive and informative, creating a comfortable environment where they attentively listen to your concerns and offer tailored treatment recommendations. Scheduling appointments has always been seamless for me, with convenient booking options through phone or online platforms. I wholeheartedly endorse this surgery for anyone seeking high-quality medical services in the region.

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IJ

Ian J. Google 2 years ago

Rating

Excellent!

Professional and caring medical experience

The employees were exceptionally courteous and supportive, and while there was a slight delay in being seen, this seems to be typical across healthcare facilities right now. Once I met with the physician, he was incredibly informative and thorough, which left me feeling completely confident that I received the most appropriate care possible. Much appreciation.

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KB

Kate B. Google 2 years ago

Rating

Excellent!

Friendly staff but frustrating appointment system

Excellent medical practice overall. I aim to maintain continuity by seeing the same general practitioner, and the administrative team consistently demonstrates helpfulness when scheduling appointments. I've never felt dismissed or overlooked at this clinic. The sole area needing improvement is the current appointment booking system, which requires repeatedly dialing the phone at 8am on the day you need care - an incredibly frustrating process. Previously, having an open morning surgery where patients could directly walk in for urgent face-to-face consultations was a much more convenient approach.

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TE

Tahlia E. Google 2 years ago

Rating

Excellent!

Exceptional care and compassion at trinity medical centre

Throughout my time with Trinity Medical Centre, I've consistently observed that every single staff member strives to deliver exceptional healthcare, particularly when it comes to my children. My two daughters with type 1 diabetes receive outstanding attention, with Dr. Alam and the medical team being notably diligent. They carefully listen to our concerns and meticulously explore every possible treatment option. Additionally, the clinic's waiting area is always immaculately maintained. I wholeheartedly endorse this medical practice.

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JD

Joanne D. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassion and professionalism

The medical professionals at this practice are incredibly dedicated and meticulous. The doctors demonstrate exceptional expertise, the nursing team shows genuine compassion and deep knowledge, and the reception personnel are consistently warm and understanding. Every staff member goes above and beyond to help patients, never making anyone feel like an inconvenience. Throughout my two-decade relationship with this practice, I've experienced uninterrupted, high-quality, and reliable healthcare. I deeply appreciate the comprehensive support and treatment I've been fortunate to receive. Additionally, their waiting area is consistently well-maintained and spotless.

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EA

Emiliana A. Google 2 years ago

Rating

Great!

Disappointed by unprofessional and rude customer service

I've been a loyal patient for nearly two decades, and whenever I've made a mistake, I've always been quick to apologize and show respect to the staff. Everyone there knows me, including the doctors who recognize me by my nickname. However, today a staff member named Lucy answered the phone, and I was abruptly told to hang up while I was mid-call. This occurred after receiving a concerning message from the pharmacy, and I was in the process of explaining my situation. The call lasted just 37 seconds before being rudely terminated mid-sentence, which I found extremely disrespectful and unprofessional.

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RO

Rosie O. Google 2 years ago

Rating

Excellent!

Exceptional same-day appointments and caring doctors

Whenever I've sought medical attention over the last year, I've consistently secured a same-day appointment by calling at 8am - three times in total. Given the frequent criticism GP practices receive about appointment scarcity and phone accessibility, I want to commend Trinity for their exceptional service. Dr. Alam, whom I've consulted twice, demonstrated remarkable professionalism, carefully examining my concerns and providing a sense of comfort. This is truly an outstanding medical practice, and I'm deeply appreciative of their dedicated care.

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JF

John F. Google 3 years ago

Rating

Excellent!

Attentive staff caught my hidden heart condition

Immense gratitude goes to Janine from Trinity medical centre for detecting my Atrial fibrillation during a standard blood pressure screening today. I was completely unaware of this condition, but thanks to her attentiveness and Dr Brazier's expertise, I am now receiving proper treatment. Exceptional care, and heartfelt thanks to both of them.

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NL

Nina L. Google 3 years ago

Rating

Excellent!

Quick and caring medical support rocks

Received a prompt response from my doctor's office, resolving my issue immediately, even with a late communication. The staff consistently demonstrates exceptional friendliness and delivers outstanding care.

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ST

Simon T. Google 3 years ago

Rating

Excellent!

Great medical care from friendly staff

I've been a patient at Trinity Medical Center for quite a while now, and their staff is consistently helpful, friendly, and supportive. I've never encountered any difficulties when trying to schedule a doctor's appointment - I've always been able to see a physician when needed. In fact, after visiting several doctors, I can confidently say this practice ranks among the top medical providers in Littleborough. Of course, it may not be the perfect fit for everyone, but that's just how things are these days with healthcare.

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HW

Hannah W. Google 4 years ago

Rating

Bad!

Terrible customer service at this medical practice

Stay Away at All Costs! The front desk personnel were incredibly discourteous. They instructed me to call back at 1 PM for an appointment, and after wasting ten minutes on hold, I was informed they couldn't accommodate me and suggested I visit an optician instead. When I expressed my frustration with their poor service, the staff member callously responded, 'you're switching doctors anyway,' displaying complete indifference to my situation. STEER CLEAR!

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TS

The S. Google 4 years ago

Rating

Average!

Frustrating gp access at trinity health center

Getting an appointment at Trinity is a real challenge. The process can be emotionally draining and incredibly exasperating, especially when you're dealing with a serious health concern and need to see a doctor urgently. This seems to stem from limited GP availability and changing work patterns. The morning ritual starts with a stressful telephone battle at 8:00AM. After finally connecting at 8:15am, you're met with the disheartening news that all appointments are already taken, and you're advised to call back at 1pm. When 1pm arrives and your symptoms have worsened, you spend 20 minutes trying to get through, only to be told appointments are again fully booked. The suggestion to "try Thursday" and the revelation that the GP works just two days weekly is frustrating. When I requested even a brief consultation for advice, I was flatly denied and offered only a distant future appointment. In contrast, my family member in Milnrow experiences a completely different scenario. Their local practice doesn't impose this complicated booking system, making GP access significantly more straightforward and less stressful.

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KT

Katarzyna T. Google 4 years ago

Rating

Excellent!

Amazing service and warmth at medical practice

I've visited numerous medical practices throughout my lifetime, and this surgical center stands out as the absolute top. The personnel here are incredibly welcoming, interactive, and supportive.

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JR

Jim R. Google 6 years ago

Rating

Excellent!

Convenient and quick medical care when needed

The staff here are consistently supportive, and I really appreciate how convenient it is to stop by for a quick consultation during their morning clinic hours.

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LG

Lorraine G. Google 7 years ago

Rating

Average!

Frustratingly long wait at this empty clinic

The facility seems quite deserted, and just like my previous visit, the medical procedure is trailing behind schedule by nearly an hour.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01706 378476
  • Trinity Medical Centre 22 Winton Street Littleborough Lancashire OL15 8AR

Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with strong recognition of clinical expertise, courteous staff, and responsive care balanced against significant concerns about appointment access. Many patients commend the welcoming environment, clinical competence, and supportive reception experience, with particular praise for communication and continuity of care. The practice environment is consistently described as clean and well-maintained.

However, appointment availability emerges as a substantial challenge. Patients report difficulties with the phone booking system, particularly the requirement to call at 8am, with experiences of extended waiting times and fully booked slots. Some describe the booking process as emotionally draining and complex, with limited GP availability cited as a contributing factor. Reception experience is inconsistent, with isolated reports of discourteous interactions contrasting sharply with the majority of positive feedback about staff courtesy and helpfulness.

Waiting time delays are noted by several patients, with some experiencing waits exceeding an hour despite arriving early. While most patients report successful appointment access when needed, the booking system complexity and phone accessibility challenges represent the primary areas where service experience falls short of expectations.

Appointment

58.33 %
Average

Reception

68.33 %
Great

Cleanliness

85.00 %
Excellent

Care

82.50 %
Great

Respect

65.00 %
Great

Seen on time

62.50 %
Average
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