Trinity Medical Centre

Terrible service led to dangerous medical delay

I contacted trinity around 5 pm on Tuesday, describing my symptoms and was assured the information would be forwarded to the appointments team. Due to their frustrating 48-hour rule, I received no response, and as my condition worsened, my granddaughter had to call an ambulance. While lying in the hospital ward on Thursday, I shared my experience with fellow patients about this ridiculous waiting period. Surprisingly, at around 5:15 pm, I received a call from a woman asking if I was Mrs. L. When I confirmed, she stated that trinity medical could offer me an appointment that very evening and asked if I could arrive within an hour. I explained that, having just undergone keyhole surgery at Pinderfields, I couldn't leave. Her response was pathetically dismissive, merely uttering a weak "I hope you get on okay" before hanging up.

Life-changing doctor who finally solved my mystery

Dr. Smith is absolutely phenomenal. Following a frustrating five-year period where multiple physicians dismissed my symptoms as "stress-related," this incredible medical professional finally took my concerns seriously. By methodically ordering comprehensive diagnostic tests, they pinpointed my condition within just weeks. While scheduling appointments can be challenging, it's crucial to understand that these difficulties stem from systemic healthcare issues, not the individual practitioners' efforts.

Compassionate care made my dental visit stress-free

The staff at the front desk were incredibly welcoming, and Dr. Mustafa was extremely supportive during my visit. Despite being an anxious patient, I found the environment very calming. The nurses were particularly warm and compassionate, which helped me feel comfortable throughout my appointment.

Worst service ever terrible experience avoid at all costs

Absolute waste of time and resources. The employees here are completely incompetent and provide zero value. I'd give them the lowest possible rating if I could.

Frustrating healthcare experience with poor communication

My eye infection escalated dramatically after an extended delay in receiving a return call, and then being informed the callback would be postponed another day. It seems this clinic operates solely with nurse practitioners rather than actual physicians. I don't blame the staff, but the systemic issues are clear. Wakefield's medical practice needs significant improvement. When I followed up 24 hours later, I was redirected to Trinity yet again.

Terrible healthcare that fails patients completely

Medical professionals have completely given up on me and won't schedule any consultations, and this surgical practice is utterly ridiculous—they demonstrate zero respect or proper care for their patients.

Outstanding healthcare with compassionate professionals

This healthcare facility truly stands out with its exceptional standard of service, delivering remarkably high-quality medical attention that is genuinely impressive!

Terrible service ruined my entire shopping experience

Extremely discourteous employees, completely let down

Terrible healthcare service with inhaler restrictions

Steer clear of Julie at the front desk!! Her attitude is terrible and she clearly lacks passion for her work! Forget about seeing your doctor anytime soon - appointments are weeks away Restricting inhaler access!! For a decade, I've consistently been prescribed two fostair and one salbutamol, but today they informed me they're reducing my blue inhaler from monthly to every other month, despite me having salbutamol monthly since childhood!! I've maintained two fostair for the past ten years! Now I'm expected to make one fostair and one salbutamol stretch across two months!!! Seriously! Why are they dismantling a treatment plan that's successfully supported me for 32 years!! This is absolutely 100% medical negligence! Complete misinformation and disregard for patient needs

Terrible service and disrespect at child health center

The staff handling phone calls are highly disorganized and unhelpful, consistently refusing to schedule appointments and repeatedly claiming everything is booked while promising callbacks that never materialize. Following up only leads to being stuck in endless waiting lines. It's unacceptable, especially when dealing with children's healthcare. Their approach is extremely unprofessional and dismissive of their own errors. Moreover, there are clear signs of racial bias, and the staff urgently requires comprehensive training to interact with diverse patients respectfully and to offer genuine apologies when they fail to meet their commitments.

Frustrating healthcare experience with zero personal attention

Despite multiple attempts, I have yet to have a face-to-face consultation with a physician. The medical service persistently relies on text-based communication and redirects me to other professionals without a proper in-person examination or definitive diagnosis. At most, a doctor might briefly speak with you and issue a prescription remotely by phone. If your health condition prevents you from visiting the clinic, do not anticipate a home visit unless you have previously established your eligibility. What steps must one take to secure a direct, personal medical consultation?

Exceptional medical care from a top-notch practice

I have nothing but praise for the attentive, competent, and swift assistance my wife and I have experienced from the general practitioners, nursing staff, care managers, front desk personnel, and phone operators throughout our approximately four-year relationship. After relocating, we switched to TMC and are thoroughly satisfied with the medical care provided by this practice. Our sincere appreciation.

Terrible patient care at trinity medical centre

I'm deeply frustrated with Trinity medical centre. I experienced adverse reactions to my medication, attempted to schedule an appointment, yet received no text confirming the details. Today, I got a missed call from the surgery, and upon calling back, was informed it was the doctor who tried reaching me and that I needed to book another appointment, all while I'm enduring these side effects - clearly demonstrating their lack of patient care. Having been with this practice for many years, I must say the service has significantly deteriorated over the past two years. When you call, you're placed 18th in the queue, and even after waiting, the staff seem disinterested in sending a simple text about appointment times. The Government constantly discusses missed doctor appointments, but how can patients possibly attend when they're not even informed of the scheduled time?

Frustrating journey through inefficient healthcare system

Spent a month being passed around without resolution, receiving no acknowledgment of the poor service. When I challenged the ineffective handling and communication that squandered my time, I was dismissively told, "The NHS is struggling, haven't you watched the news?" It's no surprise the system is overwhelmed when I was unnecessarily seen by two irrelevant professionals, artificially extending my wait without purpose.

Unhelpful staff create unnecessary medical stress

I encountered a predicament requiring additional medication for an upcoming trip, but the surgery receptionist Hayle and repeat prescription staff Teresa were unhelpful and inflexible, insisting I must wait until one week prior to my departure. I was reluctant to follow their advice, given their prior history of misplacing my prescription requests. I have subsequently filed a complaint with the practice manager and requested a telephone consultation. Extremely unsatisfactory in their approach to patient care.

Frustrating medical service with endless wait times

Every single time I reach out to Trinity Medical seeking an urgent consultation when I'm unwell, they consistently fail to provide me with a timely slot. Instead, they schedule appointments weeks in advance, typically pushing me towards a telephone consultation rather than an in-person visit. I'm completely baffled by their approach to patient care and cannot comprehend the logic behind this medical practice's scheduling strategy.

Reliable and responsive service every single time

Always attentive and prompt when I reach out, they handle my inquiries and reservation needs with efficiency and care.

Efficient care but beware the pigeon poo zone

Handled my sick toddler promptly during the scheduled hour-long visit. The medical team was courteous and competent. However, the clinic's main entrance was absolutely disgusting - completely covered in an enormous, long-accumulated mass of pigeon droppings. This wasn't just a small splatter, but a seriously gross and potentially dangerous health hazard. It's shocking that nobody has addressed this unsanitary mess right at the entrance of a medical facility 😳

Endless wait destroys hope for medical help

It's utterly unacceptable how prolonged the wait is for medical consultation. I've been here for more than 7 hours now, with my 16-year-old suffering intense pain, and I've exhausted every possible home remedy to alleviate their discomfort.

Frustrating appointment system fails patients completely

I've discussed this surgical practice with numerous individuals. The medical care appears top-notch when accessible. However, their appointment system is the most ridiculous I've encountered. My tenant is currently struggling to secure a doctor's appointment, and their system simply fails to accommodate his needs. In one instance, they scheduled an appointment but neglected to inform him. He was unprepared for the call and unable to answer while at work. To schedule a routine appointment, you go online and seemingly book an appointment. But it's not truly an appointment. You're actually requesting someone to arrange an appointment for you. And even then, there's no guarantee they'll contact you to confirm. Eventually, someone might schedule the appointment, and you're left hoping it falls on a suitable day and time, and that they actually communicate the booking to you. From conversations with others, they seem absolutely convinced this system is efficient. I, however, cannot discern any logic or advantage. What I observe is frustration among my tenant and others I've spoken with. Initially, workers can't simply accept arbitrary bookings made by someone unfamiliar with their circumstances. When a random appointment is scheduled without notification, some individuals (like a bus driver) may be unable to answer the phone, thus missing the appointment and receiving a critical note in their patient file. The only apparent logic is ensuring the appointment matches the correct clinician. But realistically, most people need to negotiate a suitable date and time around their hectic work and family commitments. My recommendation: maintain the appointment request system to allocate to the correct clinic, but then send a message to the patient stating their request has been assigned to a clinician, asking them to call and book a mutually convenient date and time. Personally, I believe the receptionists (or "call navigators," though they seem more like treatment delayers due to protocol) should be able to book appointments as they previously did. Some additional training in clinic identification would resolve many issues.