Trinity Medical Centre

Terrible service ruins potential medical care experience

Steer clear if possible. The medical professionals themselves are competent, but getting past the initial administrative staff is a challenge. The front desk and triage personnel demonstrate extremely poor customer service skills and unprofessional behavior.

Navigating pharmacy challenges with patient persistence

Since COVID, my doctor's practice has undergone significant changes. I've found that booking appointments in person tends to be more effective compared to phone scheduling, which can be quite frustrating. Despite these challenges, the medical practice remains supportive and always tries to accommodate patients. The adjacent pharmacy, while not directly responsible for the medical practice's operations, has noticeably declined in service quality since changing ownership. It seems they might have taken on more than they can handle. A particularly concerning issue is their Needle Exchange program, which appears to be non-functional. In recent months, multiple individuals, including myself, have experienced difficulties accessing this service. Staff members consistently claim they cannot provide the exchange, which feels like a repeated excuse. I've personally witnessed suspicious interactions that suggest something isn't right. During one instance, I overheard a staff member mentioning delivery to another pharmacy, and saw old medical waste bins being handled. While I don't harbor animosity towards the pharmacy or doctors, I was ultimately banned after expressing concerns about service delays. I heard staff making dismissive comments about "druggies" getting methadone, which I believe is misleading. What they don't disclose is the significant financial incentive of £40 per methadone prescription daily. After challenging their explanations and being met with apparent dishonesty, I switched pharmacies. The front desk staff and doctors remain excellent and should not be blamed for these systemic issues. A special mention: bring back Nicola! 🤫🤭

Worst healthcare experience ever frustrating and unhelpful

I desperately want to award negative stars due to my 6-day fever experience. When I sought an urgent doctor's appointment, the triage team redirected me to a pharmacy, where the pharmacist demonstrated complete incompetence. The entire service was utterly deplorable and frustratingly unhelpful.

Terrible medical care that ignores patient needs

This surgical practice has been an absolute nightmare. They completely dismiss patient concerns and fail to provide genuine medical attention. Their approach is to simply prescribe painkillers and medications without addressing the underlying problems. My partner has been struggling at Trinity for years, repeatedly requesting an MRI for chronic pain, but they persistently brushed off these concerns with ineffective physiotherapy. Upon switching to Warrengate, the doctor immediately ordered an MRI within the first few minutes and was bewildered by Trinity's previous ineffective 'treatments'. Their negligence is so severe that I'm certain numerous patients have been denied critical medical care. If you're experiencing similar frustrations with this surgery, I strongly advise finding an alternative healthcare provider like Warrengate, who actually listens and takes patient concerns seriously.

Great staff and quick medical attention

Warm and efficient staff at the front desk were incredibly accommodating during my after-hours visit. Greatly appreciated their helpfulness!

Frustrating customer service with poor communication skills

The personnel at this establishment require improved customer service skills and should focus on actively listening to customers' concerns and feedback.

Quick and compassionate nhs care saved the day

I experienced exceptional assistance through the after-hours medical support. The NHS 111 Service rapidly arranged an appointment, and I was seen in under 60 minutes after making the initial contact. The physician was outstanding - meticulously conducting examinations, demonstrating genuine compassion, and providing valuable guidance. The overall care was excellent, and I extend my sincere gratitude to our NHS professionals.

Compassionate doctor who truly listens and cares

Dr. Alisha O exemplifies the ideal after-hours physician. I was seen promptly and never felt hurried through my consultation. She genuinely listened to my medical concerns and provided a comprehensive treatment strategy. I'm truly grateful for this exceptional service. The front desk staff was equally welcoming and helped calm my nerves. Sincere thanks to the entire team for their outstanding care.

Dangerous doctor ignored my health concerns completely

0/10 Rating Physician recommended a medication that was inappropriate given my history of heart rhythm irregularities and potential adverse reactions. It seemed like he completely disregarded my concerns and preferred treatment option.

Fantastic service with expert professionals

Top-tier approach for this type of situation.

Terrible healthcare service that completely fails patients

It's utterly absurd that direct communication with a physician is impossible. Every single time I've reached out over the past five occasions - three concerning my child's medical needs and two for my own health - they've simply redirected me to the pharmacy first service without any actual consultation. What's the purpose of being registered with a general practitioner if meaningful interaction is completely non-existent?

Heartless service fails those most in need

Completely awful establishment. They just confuse and frustrate you without providing real assistance. The individuals reaching out are clearly struggling and seeking support - show some basic human empathy. Whoops, you messed up.

Pandemic ruined my experience at this clinic

The pre-pandemic era was far superior. Since COVID-19 hit, they've overhauled their entire approach, and I'm completely baffled by the changes. The entire process has become needlessly complex and frustrating. Absolutely bizarre! Additionally, their staffing needs serious improvement. I sincerely hope the clinic's leadership actually takes the time to review customer feedback occasionally! 🙄

Worst medical experience ever healthcare nightmare

Steer clear of this healthcare facility. I attempted to schedule an appointment (which is already a complicated ordeal), only to receive a message stating a doctor has reviewed my request and arbitrarily decided I don't require one! Now I'm forced to call again and desperately try to secure an appointment. This follows a pattern of unexplained appointment changes and rescheduling to distant clinics. The check-in system was dysfunctional, leaving me stuck in a queue waiting to notify staff of my presence for a blood test. When a staff member finally acknowledged me, they were preoccupied with bathroom keys and then informed me I'd missed my appointment and must reschedule. The reception staff are friendly but demonstrably ineffective, unable to provide satisfactory answers to straightforward inquiries. I could elaborate extensively, but I genuinely cannot identify a single positive aspect of this establishment. What an absolute farce.

Disappointing decline in medical practice quality

I've been a loyal patient at this practice for over two decades, but the past couple of years have dramatically changed my perspective. What was once a reliable healthcare provider has devolved into a completely ineffective operation. The administrative staff are shockingly incompetent, consistently avoiding direct communication, displaying dishonesty, demonstrating minimal work ethic, and exhibiting unprofessional behavior. The workplace culture seems overly influenced by contemporary social attitudes, reflecting a sense of unwarranted entitlement that permeates their entire approach. It's ironically amusing that they display prominent signs about treating staff with respect, while seemingly failing to apply those same standards to patient interactions. The hypocrisy is glaring. This medical practice has become an absolute embarrassment, and I will definitively be transferring my healthcare needs to another provider.

Friendly staff, frustrating scheduling nightmare

Excellent medical staff, but the scheduling process is extremely frustrating.

Dangerous medical neglect puts patient at risk

I've repeatedly attempted to contact a specific physician regarding my stroke prevention medication, having been off my previous prescription for nearly two weeks due to severe muscle cramps, placing me at high risk. Despite multiple callback requests, I've received no direct communication. The doctor attempted to prescribe medication with clear warnings against taking it alongside two of my current prescriptions. Moreover, a known side effect is diabetes, and I'm currently prediabetic. When I informed the receptionist I would not accept this prescription, I received a dismissive text claiming the medication was safe. I trust the pharmaceutical manufacturer's warnings more than this doctor's judgment - they wouldn't include cautionary information without valid reason. The physician is essentially gambling with my health by avoiding direct communication and proposing an inappropriate medication. The level of professional negligence is absolutely unacceptable and deeply concerning.

Worst medical experience ever terrible healthcare service

This medical facility is absolutely terrible. The staff at the front desk and the physician were incredibly unprofessional and dismissive. As someone who relies on insulin, I found the process of obtaining my prescription to be extremely challenging. When I sought help, the receptionist callously suggested I walk around the center to find insulin or dial 111. My entire interaction was limited to a brief phone consultation, and I was never granted an in-person appointment with a doctor. The lack of proper care and support is unacceptable.

Terrible service from unhelpful medical receptionist

I was promised a phone call after 4pm, but the call was missed at 3:22pm. I received a text from the GP instructing me to call the surgery back. A nurse had previously advised me to call the same number if the problem continued, which were the clinical instructions I was given. Sally, the reception manager who claims to oversee duty clinicians, refused to forward my message to the GP, despite my adherence to the advised protocol. I waited in a queue for 40 minutes while trying to work. Sally seemed to relish the interaction and appeared to take pleasure in my appointment difficulties, delivering the classic "have a great day" line with the sarcastic tone typical of unhelpful receptionists. She claimed she couldn't pass on my message because she had twelve patients to call back. Whether her name is Sally or Karen, she should be approached with caution, as her rudeness and lack of helpfulness are completely inappropriate for a patient care role.

Compassionate care at its finest local clinic

I've been receiving care at this Health centre from its inception and even prior when it was known as Kirkgate. It's crucial to understand the immense strain healthcare professionals experience. Throughout my time here, I've consistently found the doctors, nurses, and staff to be courteous, competent, and compassionate. I wouldn't consider seeking medical treatment anywhere else.