Trinity Medical Centre
Bad! (88 reviews)
Bad! (88 reviews)
Feedback reveals significant challenges with appointment access and phone communication, with patients reporting extensive waiting periods ranging from several weeks to months, alongside persistent difficulties reaching the practice by telephone. Reception experience emerges as a key concern, with multiple accounts of discourteous and dismissive staff interactions, poor listening skills, and lack of helpfulness when patients seek assistance. Communication failures are evident across several service areas, including missed appointment notifications, unconfirmed bookings, and inadequate follow-up on referrals and prescription requests, leaving patients uncertain about scheduled times and care coordination.
Despite these systemic issues, positive feedback acknowledges competent medical professionals who demonstrate genuine care and attentiveness during consultations, along with instances of courteous and compassionate reception staff. Some patients report satisfactory experiences with prompt service and welcoming environments, particularly in after-hours settings. However, the broader pattern indicates organisational dysfunction affecting medication management, care continuity, and responsiveness to patient needs, with particular frustration around the shift toward remote consultations and reduced in-person examinations.
Patients express concern about the practice's ability to manage complex health conditions effectively and note inconsistencies in service quality, with some attributing deterioration to post-pandemic changes in operational approach. The feedback suggests that while individual clinical competence may be present, systemic barriers to appointment availability, communication, and care coordination significantly undermine patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals significant challenges with appointment access and phone communication, with patients reporting extensive waiting periods ranging from several weeks to months, alongside persistent difficulties reaching the practice by telephone. Reception experience emerges as a key concern, with multiple accounts of discourteous and dismissive staff interactions, poor listening skills, and lack of helpfulness when patients seek assistance. Communication failures are evident across several service areas, including missed appointment notifications, unconfirmed bookings, and inadequate follow-up on referrals and prescription requests, leaving patients uncertain about scheduled times and care coordination.
Despite these systemic issues, positive feedback acknowledges competent medical professionals who demonstrate genuine care and attentiveness during consultations, along with instances of courteous and compassionate reception staff. Some patients report satisfactory experiences with prompt service and welcoming environments, particularly in after-hours settings. However, the broader pattern indicates organisational dysfunction affecting medication management, care continuity, and responsiveness to patient needs, with particular frustration around the shift toward remote consultations and reduced in-person examinations.
Patients express concern about the practice's ability to manage complex health conditions effectively and note inconsistencies in service quality, with some attributing deterioration to post-pandemic changes in operational approach. The feedback suggests that while individual clinical competence may be present, systemic barriers to appointment availability, communication, and care coordination significantly undermine patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mike C.
4 years ago
Bad!
Dangerous medical practice failing patients completely
Very serious problems with this medical practice My Mum and brother are patients here. 1. They refused to see my brother (claiming they don't see patients), and later that day we had to call an ambulance for him, resulting in a week-long hospital stay on oxygen. I filed a complaint about his treatment, but the practice manager completely ignored my emails. Communication only resumed after I escalated the complaint to NHS England. 2. They continuously send my brother text messages about booking a spirometry appointment, but when he tries to schedule it, they claim they no longer provide this service (seemingly abandoning most of their medical responsibilities). 3. My mum went in with a painful ear condition affecting her balance and was dismissively told to go to Specsavers. Honestly, what purpose does this medical practice even serve?
Oskar O.
4 years ago
Bad!
Terrible service and empty promises from awful company
I've encountered a truly disappointing interaction with this company. Their customer service is unprofessional and dismissive. Multiple times when I attempted to resolve an issue, they would confidently promise immediate action, saying "WE WILL HANDLE THIS TODAY" - but unsurprisingly, nothing ever materialized. Their attitude makes me feel like an inconvenience rather than a valued customer.
Violet T.
4 years ago
Bad!
Terrible service leaving patients without critical medication
The medical facility's service has seriously deteriorated. I urgently requested medication but haven't received any response. When I attempted to contact them by phone, the line was completely non-functional.
Peter W.
4 years ago
Bad!
Heartless doctors fail patient with complex ptsd
I am battling Complex PTSD, and the medical professionals at this facility have been completely unresponsive to my needs. Their treatment of me is beyond unacceptable, bordering on cruel. Every single day is a struggle just to survive, with overwhelming thoughts of suicide consuming my mind. These doctors demonstrate zero empathy or genuine care for my mental health and personal suffering.
Jacqueline O.
4 years ago
Bad!
Unprofessional mole clinic left me worried and unexamined
During my consultation last summer about a bothersome mole and additional health concerns, I experienced a rushed and dismissive encounter. The healthcare professional barely examined me, quickly declaring "not cancer" multiple times without thorough investigation. I was promised a follow-up letter regarding mole removal, but nothing has arrived. I'm particularly worried about the mole under my arm, which continues to itch and has developed a crusty appearance. Despite being the sole patient that day, I waited for half an hour before a brief, unsatisfactory interaction. Today, when I attempted to contact the clinic, their phone line was essentially non-functional. The entire experience has left me feeling deeply discouraged and anxious about my health.
Guy W.
4 years ago
Bad!
Horrible experience at wakefield medical center
Absolutely the most disappointing surgical practice in Wakefield. Scheduling an appointment is a nightmare, and their communication is abysmal. The personnel are discourteous, and several of the physicians are equally unprofessional.
Mark P.
4 years ago
Excellent!
Great turnaround from past surgical challenges
In the past, this surgical facility encountered significant challenges, which prompted my initial critique. Nevertheless, substantial progress has been made over recent years. Kudos to everyone involved for turning things around.
Dan B.
4 years ago
Bad!
Terrible customer service with zero phone support
I've attempted to call a staggering 47 times on Friday and another 32 times today, and each time the phone just continues to ring endlessly. With so many individuals seeking employment, how is it possible that absolutely no one is answering the phone???