Tudor House Medical Practice

Reception staff were genuinely kind and helpful

Really kind service from the clinical staff. I must say the best service and practice I found in the area! I visited on a recent occasion and I received a completely different service from a senior member of the practice. Who was rude and lacked sensitivity. I had been struggling with chest discomfort and respiratory symptoms for several days and felt my concerns were not properly addressed. I was not provided with a prescription for medicines that had been recommended to me previously, nor was I offered appropriate testing for further investigation. This felt very unprofessional. Given that NHS services are funded through taxation, I felt I should have received more thorough care than simply being advised to take over-the-counter pain relief. On a subsequent visit, the service remained poor and I felt I was not treated with appropriate respect. My household contributes significantly through taxes to NHS funding, and I felt I was not being taken seriously or treated with the dignity I deserved.

Reception staff went the extra mile

This practice is absolutely excellent, with staff who consistently go above and beyond. From the reception team who work tirelessly to accommodate appointments, to the attentive care provided by all the clinical staff, each interaction brings something valuable. My family feels genuinely looked after and has complete confidence in the service we receive. If all surgeries operated with this level of dedication, the NHS would thrive. Thank you for everything you have done and continue to do.

Didn't feel listened to about my symptoms

The practice did not appear to take my concerns seriously. I received no helpful support or direction regarding my symptoms.

Doctors who actually remember your history

Excellent medical professionals who demonstrate familiarity with patients and their histories, eliminating the need to go over details repeatedly. Very satisfied with the service. It would be beneficial if the practice area were more expansive, as there are family members who would benefit from being able to join.

Reception staff made us feel genuinely welcome

This is an absolutely outstanding practice. The reception team are exceptionally polite and welcoming. We cannot express enough gratitude for the excellent care and support provided by the clinical staff. My family members, including my children and grandchildren, are also registered here. I would highly recommend this surgery to others.

Same day appointments with caring staff

The team demonstrates genuine compassion and attentiveness. Appointments are readily available on the same day. The overall service quality is excellent.

Long phone queues for emergency appointments

The appointment booking process for urgent consultations is frustratingly time-consuming, requiring an extensive wait on the phone. This system requires significant improvement to provide a more efficient service.

Easy to book appointments without waiting

The clinical staff and reception team are excellent. The service is outstanding, with straightforward appointment booking that doesn't involve unnecessary delays. The practice is run with professionalism and has a well-organised system in place. I would recommend this surgery, as it delivers high-quality care and I am satisfied with how it is managed.

Reception staff helped during difficult time

The team at this practice has been excellent. The reception staff have been particularly supportive during a challenging period for my family. I would highly recommend this practice to others.

Friendly reception staff made me feel welcome

A wonderful, friendly family-oriented practice. The reception team are exceptionally helpful and accommodating. I have been a patient at this surgery for 25 years and have recently been seen by a clinician on my last couple of visits. This clinician demonstrated exceptional kindness and professionalism throughout. Thank you.

Never turned down for an appointment

This practice appears to be exceptional, with both medical staff and nursing team demonstrating genuine kindness and compassion, along with the reception team. Whenever appointments have been required, requests have always been accommodated. Given the various negative experiences that others have shared regarding their healthcare and appointment availability, it becomes clear how fortunate we are to have access to such attentive care. Our appreciation goes to the entire team for their dedication.

Polite staff made the visit pleasant

Excellent healthcare professionals with courteous and welcoming team members.

Reception staff made us feel genuinely welcome

This is by far the best doctors surgery. My partner and children are all registered here and receive fantastic care. My extended family have also switched to this practice and have no regrets. The care provided is consistently professional, and the reception team are excellent.

Helpful team who always listen well

I have no complaints about my general practice and its staff. They consistently demonstrate helpfulness and professionalism. I'm very grateful for the service provided.

Reception team made booking straightforward

Excellent medical professionals. Outstanding front desk team.

Consistent care and welcoming staff over decades

I have consistently received courteous, timely and individualised care throughout my time as a patient. The team at the practice demonstrates exceptional helpfulness and a warm approach to patients. The surgery operates efficiently with excellent organisation, and I would gladly suggest it to anyone seeking quality family healthcare.