Tudor Practice Stockland Green

Amazing surgery

Been here for over 10 years and the GP's staff and admin really take great pride in the patients and work. Dr Khuroo and everyone working here are amazing!

Frustrating call with unhelpful medical staff

I sought a time-sensitive medication refill and was directed to contact the doctor directly for urgent matters. Upon reaching out to the medical practice, the front desk staff abruptly terminated the phone conversation while I was mid-sentence.

Caring Staff Helped Me Finally Get Answers

I would still be without a proper diagnosis if it weren't for the outstanding care and support from this medical practice and its incredible team My heartfelt gratitude goes out to everyone involved for their exceptional help

Charlotte made my doctor's visit so welcoming

I'd like to express my heartfelt gratitude, particularly to Charlotte, the wonderful receptionist at the Tudor Practice in Stockland Green. She consistently goes above and beyond to address every patient's requirements and is consistently delightful whenever I interact with her, whether by phone or in person!! The world would be a better place with more individuals like her! While I appreciate the entire medical team, having such a compassionate and welcoming first point of contact significantly enhances the overall patient experience from the moment you arrive! My sincere thanks!!

Quick check-in and friendly GP visit

The front desk staff member was incredibly accommodating, and I smoothly completed my check-in process using the automated registration system. The doctor was exceptionally skilled, well-informed, and maintained a highly professional demeanor throughout our interaction.

Friendly Staff and Dr. Raj Made My Surgery Easy

Exceptional medical procedure! The physicians are incredibly skilled, and the front desk team is wonderfully warm and supportive. If the rating system allowed, I'd give more than five stars. Dr. Raj is phenomenal - truly the most outstanding healthcare professional I've ever encountered.

Refused Prescription for My Autistic Child

Absolute worst general practice surgery imaginable. Since registering with this GP practice (recommended by a social worker after relocating), it's been a complete disaster. Booking an appointment is impossible, especially for urgent matters involving a child with autism. They arbitrarily removed repeat prescriptions previously issued by specialists that I'm still taking and critically need. Today, I sought medication for my child who recently received an Alopecia diagnosis from a specialist. The specialist clearly instructed, both verbally and in writing, that we should contact the GP for prescription renewal once the initial medication was exhausted. To my absolute horror, this GP flatly refused to prescribe my daughter's essential medication. My child is now left without crucial treatment. I was forced to contact Good Hope Hospital and speak with the specialist's secretary to address this unacceptable situation. This is utterly disgraceful. These staff demonstrate zero understanding or compassion towards patients. The only glimmer of hope was Dr. JAWEED. Last December, I nearly died needing antibiotics and steroids for severe asthma symptoms, which my previous GP always provided. Dr. RAY refused these life-saving medicines, leaving me terrified. Fortunately, Dr. JAWEED saved my life by immediately prescribing the necessary medication. Now she has left the practice - and I don't blame her. She was extraordinary and clearly found a better professional environment. Who regulates GPs in this country? Someone must intervene before more lives are needlessly endangered. Thank you.

Helpful team at the counter

The team here consistently delivers a warm and welcoming service with great interpersonal skills.

Friendly staff and Dr. Sanjay Ray were top-notch

Absolutely Amazing!!! I've visited this establishment numerous times From the front desk to Dr. Sanjay Ray, every single person is outstanding I wish such professionalism were standard across all UK facilities Heartfelt kudos to the entire team Best wishes Victoria Carmen Iorcuzu

Quick Morning Help for My Sick Son

We typically avoid medical consultations, but this time it was crucial as our son had been unwell for close to a fortnight, causing us significant concern despite his being an adult. Called early morning and, while there was a wait (which is understandable and not the practice's fault), we received a 9:40am slot and were seen promptly. Dr Rai was exceptional, alleviating our anxieties and confirming the condition wasn't serious. After laboratory analysis, it was determined to be food poisoning. Based on conversations with friends and relatives about their medical experiences, we cannot speak highly enough of the entire team at this practice. They truly deserve recognition for their outstanding service.

Claire made scheduling a nightmare

Attempting to schedule an appointment by phone has been incredibly frustrating, particularly when dealing with Claire, who demonstrates a complete lack of customer service skills and helpfulness.

Doctor Ignored My High Fever and Chest Pain

One of the physicians examining my throat and lungs is absolutely incompetent. During my previous visit while being unwell for over a week, I was only advised to take paracetamol and ibuprofen. My condition deteriorated, and today when I went back, I explicitly requested an X-ray and blood tests. The doctor dismissively refused, claiming I was fine and couldn't justify those tests. I explained I was running a high fever of 39 degrees, experiencing chest pain and a throat infection, but he casually stated I would recover. He didn't even prescribe any medication. Ultimately, I had to visit the pharmacy, where the staff recognized my need for antibiotics and recommended them. This so-called "doctor" is completely useless and, in my opinion, should not be practicing medicine.

Charlotte's Kindness Made My Day

During my visit to Tudor house, I had the pleasure of interacting with Charlotte at the reception. Her demeanor was exceptionally warm and welcoming, which immediately put me at ease despite my initial nervousness. Her professional yet compassionate approach truly made a difference in my experience, and I felt compelled to share my gratitude through this review.

Long Wait Times, Unhelpful Staff

Scheduling a visit is challenging, and the staff seems indifferent to patient needs.

Dr Rai's Compassionate Care Made All the Difference

Despite being with these physicians for just a short while, I've encountered multiple health challenges and family stresses. I've consistently managed to reach them by 8:00 am, with only one instance of a 20-minute wait to connect. I've always secured same-day appointments, and every staff member from reception to medical professionals has demonstrated genuine compassion, helpfulness, and attentiveness without ever making me feel hurried. Dr. Rai is especially exceptional, reminding me of a wonderful doctor from my past. Although I initially had telephone consultations due to mobility issues, I eventually made it to the surgery. What truly impressed me was how, even though my appointment ran 10 minutes over, Dr. Rai called my name and waited for me to approach him, rather than dismissing me. He held the door, immediately apologized for my wait, and positioned his chair to face me directly, asking how I was. Some might consider this insignificant, but it meant everything to me. From the moment he called my name until I departed, I felt completely comfortable and supported. So, a heartfelt thank you to the entire team.

Awful wait time for son's urgent asthma visit

Completely unacceptable service. I wasted an entire hour waiting for my child's appointment, and the staff were incredibly unhelpful when I tried to schedule a phone consultation. After spending 40 minutes on the phone attempting to book an appointment, they repeatedly claimed no slots were open. My son suffers from asthma and urgently needs to see his doctor due to breathing difficulties. Their lack of care is appalling - they don't even deserve a single star rating. Absolutely disgraceful.

Terrible care for my daughter's tachycardia

I've never encountered a more incompetent medical facility in my life. My daughter suffers from postural tachycardia syndrome and experiences debilitating symptoms daily!!!!!!!!!!!!! She's constantly on the verge of losing consciousness, and the staff at Tudor clinic have the audacity to suggest a phone consultation next Thursday because they're completely overbooked. I've been attempting to reach them for an entire week! !!!!!!!!!!!!!!!!!!! This is the absolute travesty of our National Health Service - you dutifully pay your contributions only to receive absolutely nothing in return, ultimately forcing patients to seek private healthcare because the public system is utterly useless. To make matters worse, there are inexplicable discrepancies between the test results from Tudor clinic and the hospital, further highlighting their complete lack of professionalism.

Caring Doctor Calmed My Fussy Toddler

The pediatrician I consulted regarding my toddler was absolutely fantastic. Although I can't recall her name due to my anxiety about my child's health, she expertly prescribed the necessary medication and conducted a comprehensive examination. Remarkably, my son remained completely calm - which is unusual for him. While medical staff have always been kind, he typically becomes distressed during appointments, but this particular doctor made the entire visit completely stress-free. My son was so cheerful when we left that anyone would have assumed he was perfectly healthy 😆

Dr Jawed Saved My Life

I've found an exceptional physician who genuinely pays attention to my concerns. Dr. Jawed is an outstanding medical professional who goes above and beyond, helping me with improved pain management, coordinating referrals to specialists, and even writing a letter and directing me to the emergency room when I was seriously unwell. My previous general practitioner at another clinic essentially abandoned me, and if I hadn't sought hospital care when I did, I might not have survived. Dr. Jawed has completely rebuilt my faith in general practitioners, and I am truly grateful.

Quick and Smooth Surgery at Birmingham Clinic

Dr. Rai and Dr. Waseem are exceptional medical professionals at this top-tier surgical center in Birmingham. Their expertise is complemented by Charlotte's efficiency, who streamlined my paperwork process by digitally transmitting my forms, ultimately saving me both time and financial resources.