Tudor Practice Stockland Green

Rude Staff Discriminated Against Me

Extremely discriminatory towards Muslims and individuals who aren't fluent in English. How could you accuse me of being a spam poster when I just had a phone conversation with you? Continue fabricating stories, and you might face consequences, haha.

New GP, Better Care After Two Decades

After being a patient at the same medical practice for almost two decades, I decided to change my GP due to perceived deterioration in their service quality. I was apprehensive about the switch, but I've been pleasantly surprised by the exceptional care I'm now experiencing. The reception team has been particularly welcoming and supportive, which has significantly eased my transition to the new surgery.

Surgery Team Made Me Feel Safe

compassionate medical team throughout surgical procedure

Quick BP Check with Friendly Alex

Just a routine blood pressure screening, but Alex continues to be wonderful as ever.

Fast and Helpful at the Office

Courteous employees and top-notch customer care

Long Wait Times Killed My Patience

Attempting to schedule a consultation by phone is impossible due to their constantly overwhelmed phone lines. It seems they're understaffed or poorly organized, as this persistent issue of being unreachable is unacceptable and frustrating.

Awful experience with unhelpful staff

Disappointing experience that failed to meet my expectations, with typical surgical procedures and an incredibly discourteous front desk staff member.

Long Wait Ruined My Doctor's Visit

Scheduling an appointment at this medical practice is incredibly challenging, and securing an in-person consultation with the doctor when necessary is even more difficult. I'm extremely frustrated with this general practitioner.

First Blood Test Was a Breeze

I recently visited this clinic for the first time, and scheduling an appointment was hassle-free. The receptionist was incredibly welcoming and accommodating. Molly, who conducted my blood draw, was exceptionally compassionate and managed to calm my nerves during the entire procedure. Truly appreciate the wonderful experience 😊

Compassionate Care Exceeded My Expectations

What an incredible sense of comfort, experiencing a seamless surgical process from the front desk to the medical professionals, who demonstrate exceptional efficiency, professionalism, compassion, and clarity. As someone managing a chronic health condition who has consulted numerous physicians across various locations, these practitioners have absolutely surpassed all my previous experiences with their outstanding level of care. I cannot emphasize enough how impressed I am. Beyond 5 stars

Pharmacy's Customer Service Went Downhill Fast

Quality has deteriorated significantly. They've repeatedly botched my prescriptions, and today's receptionist was dismissive and impatient, clearly wanting to end our call as quickly as possible. Her attitude was completely unprofessional and unhelpful.

Friendly Doctors at Tudor Practice

COVID-19 safety info Tudor Practice Stockland Green It's impossible to adequately express how exceptional Tudor Practice truly is. My entire family has been registered with them for several years. I frequently consult with Dr Rai, Dr Barbara, and Dr Ahmed, who are absolutely outstanding physicians. While the reception area can be bustling, once you're called, the staff are incredibly supportive and welcoming. 💯 Service. An unparalleled team and medical practice.

Frustrating wait for father's GTN prescription

I am thoroughly dissatisfied with the substandard medical care my elderly father has recently received from the Tudor practice surgery. With a history of angina, my father relies on GTN (Glyceryl trinitrate) and must always carry this medication. Previously, he had negotiated pausing his repeat prescription due to having sufficient medication, with the understanding he would contact the surgery when more was needed. However, he has spent the past fortnight unsuccessfully attempting to schedule an appointment with a GP or nurse to reinstate this prescription. He has repeatedly endured lengthy waiting times, and when finally connecting with staff, he has been consistently informed that no appointments are available and was dismissively told to "go to A&E if it's an emergency". I find it completely inappropriate for a non-medical receptionist to arbitrarily determine what constitutes a medical emergency. When he eventually secured a GP appointment, he felt the doctor had not thoroughly reviewed his medical history and appeared dismissive. The GP incorrectly claimed the medication had been discontinued and refused to reinstate the prescription, forcing my father to contact 111 to obtain his essential medication. For a 70-year-old man, this entire experience has been incredibly distressing and unacceptable.

Doctors Barbara and Ahmed saved my day

I'm utterly speechless about how exceptional Tudor Practice is as a surgical facility. Dr. Barbara and Dr. Ahmed consistently provide outstanding care, and I always feel incredibly well-treated during my appointments. While the reception can get quite hectic, the staff remain attentive and supportive when it's your turn. Their service is truly top-notch and deserves full marks. 💯 Service

Friendly doctors in a welcoming clinic

Despite some unfavorable online feedback that seems unwarranted, this medical facility is actually quite impressive. The staff includes skilled physicians, and the overall setting is welcoming and pleasant.

Frustrating mix-up at the medical practice

Utterly inefficient administrative staff. They scheduled me an appointment and hospital referral, only to inform me a week later that I'm no longer their patient due to relocating. Consequently, my medical results are now in limbo between the hospital and their practice. The critical issue is that I moved away over a year ago, and when I initially requested the appointment, they should have immediately declined and clarified their inability to serve me based on my location. They possessed all of this relocation information well before booking my appointment and welcoming me to their facility.

Friendly Staff Helped Me Feel Heard

Dr. Smith and their staff are truly exceptional. The medical team, including the front desk personnel, are incredibly responsive and genuinely invested in understanding my health concerns and providing compassionate care.

Rude Receptionists Killed My Booking Hopes

Extremely unwelcoming staff at the front desk who, when contacted to schedule an appointment, claimed I wasn't in their system and abruptly ended the call.

Friendly Welcome at the Front Desk

The team at the front desk is outstanding and provides exceptional service.

Caring Tudor practice for the whole family

I've been receiving care at Tudor Practice with my whole family, and I'm thoroughly impressed. The staff deserve endless praise for their compassionate and streamlined approach! The general practitioners are highly competent and well-informed, and the reception team consistently demonstrates warmth and exceptional support.