Tudor Practice Stockland Green
Average! (62 reviews)
Average! (62 reviews)
Patient feedback reveals a mixed experience across the practice. Many patients praise the clinical competence of physicians and the warmth of reception staff, with particular appreciation for attentive care, compassionate communication, and professional service delivery. However, significant concerns emerge around appointment availability and the booking experience, with patients reporting substantial difficulties securing timely appointments, particularly for urgent matters. Waiting times are frequently cited as challenging, and reception staff courtesy varies considerably, with some patients experiencing dismissive or unhelpful interactions when attempting to schedule visits or manage prescriptions.
Prescription handling presents a recurring issue, with patients describing problems including delays, administrative errors, and staff insistence on using digital systems that do not function reliably. Access barriers are also evident, particularly for patients relocating outside catchment areas, where administrative processes appear disorganized and lack flexibility. Some patients report feeling dismissed by reception staff when seeking medical guidance, with concerns raised about gatekeeping of GP access and inappropriate redirection to emergency services for routine matters.
The practice demonstrates capability in clinical care and patient reassurance during consultations, yet organizational difficulties and inconsistent reception experience undermine confidence in the overall service. Improvements in appointment availability, prescription management systems, and staff training in patient-centered communication would address the most frequently cited frustrations across the feedback.
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Patient feedback reveals a mixed experience across the practice. Many patients praise the clinical competence of physicians and the warmth of reception staff, with particular appreciation for attentive care, compassionate communication, and professional service delivery. However, significant concerns emerge around appointment availability and the booking experience, with patients reporting substantial difficulties securing timely appointments, particularly for urgent matters. Waiting times are frequently cited as challenging, and reception staff courtesy varies considerably, with some patients experiencing dismissive or unhelpful interactions when attempting to schedule visits or manage prescriptions.
Prescription handling presents a recurring issue, with patients describing problems including delays, administrative errors, and staff insistence on using digital systems that do not function reliably. Access barriers are also evident, particularly for patients relocating outside catchment areas, where administrative processes appear disorganized and lack flexibility. Some patients report feeling dismissed by reception staff when seeking medical guidance, with concerns raised about gatekeeping of GP access and inappropriate redirection to emergency services for routine matters.
The practice demonstrates capability in clinical care and patient reassurance during consultations, yet organizational difficulties and inconsistent reception experience undermine confidence in the overall service. Improvements in appointment availability, prescription management systems, and staff training in patient-centered communication would address the most frequently cited frustrations across the feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Wajid A.
8 years ago
Bad!
Missed Infection on a Rough Friday
Booked an appointment with Dr Khuroo's practice for my daughter on Friday, Nov 17th, seeing Dr Malik due to ongoing vomiting and persistent fever, leaving her extremely unwell. Dr. Malik's assessment was dismissive, simply attributing her condition to a "viral infection" and suggesting honey and lemon, claiming she was fine and could return to school. That evening, her symptoms dramatically worsened - continuous vomiting and a fever resistant to paracetamol and ibuprofen. Using home urine test strips, I discovered high leukocyte levels. The following day at a walk-in centre, she was prescribed antibiotics, with the attending physician expressing shock that Dr. Malik hadn't conducted a urine test. I am deeply frustrated that medical professionals sometimes overlook parental concerns and fail to conduct thorough examinations. Such medical negligence is completely unacceptable and potentially dangerous.
Jessica W.
9 years ago
Excellent!
Long-time Patient: Staff Can Be Frustrating
Been a patient here for nearly a decade and a half. Overall, they're superior to many other clinics. However, the staff can often be the weakest link, displaying a notable lack of awareness and understanding. The waiting times are challenging, and scheduling appointments remains a significant hurdle, particularly when trying to coordinate with your professional commitments.