Tudor Surgery

Colleen's nasty attitude ruined everything

Colleen, the receptionist at this medical practice, is a complete embarrassment. Her demeanor was utterly repulsive, displaying an arrogant and disdainful attitude towards the very patients she should be supporting. Rather than demonstrating even a basic level of courtesy or professionalism, she deliberately went out of her way to be dismissive and aggressively unwelcoming. Her behavior created an absolutely repugnant atmosphere that made the entire clinic feel hostile and uninviting. Patients seek medical assistance here, not to be treated with contempt or made to feel like an unwanted burden. Colleen represents the most abysmal first point of contact for a healthcare facility, and her unprofessional conduct reflects terribly on the entire practice. If this is the level of staff interaction they are willing to accept, it is nothing short of disgraceful.

Friendly staff made my medical visit smooth

I highly recommend Tudor surgery. As a healthcare professional who has witnessed numerous subpar surgical practices, this facility stands out. The PATCHs system is truly impressive, and the reception staff and healthcare professionals are not only friendly and professional but have also been incredibly supportive. It's genuinely reassuring to feel well-cared for and receive assistance when required. My sincere appreciation goes out to the entire team.

Frustrating prescription mix-up for dementia medication

My spouse suffers from dementia and requires medication. Three days ago, the pharmacy informed me that the drug from a specific pharmaceutical manufacturer is no longer in production, necessitating a new prescription. We visited Tudor, presented their pharmacy note, and explained our circumstances. They assured us they would provide a new prescription. Upon returning to the pharmacy the following day, we discovered the prescription was written, but again for a company that doesn't produce the medication. The pharmacy returned the prescription, so we went back to Tudor. They returned the prescription, which explicitly stated the company does NOT PRODUCE the drug and specified another manufacturer was needed. They promised to resolve the issue. Today, with temperatures reaching 30 degrees Celsius, we returned to the pharmacy, only to find - can you believe it? - THE PRESCRIPTION WAS WRITTEN AGAIN for the same discontinued company whose drug has been out of stock for a long time. What am I supposed to do? My husband has been without his necessary treatment for three days. My blood pressure has skyrocketed - and I already struggle with hypertension. Should I return to Tudor yet again? Is there any guarantee anything will actually change? I am completely stunned and frustrated.

Quick morning patch appointment

Since relocating to Nantwich around a year and a half ago, I've been receiving care at Tudor Surgery, and I'm satisfied with their services. Their PATCHES platform for scheduling appointments is incredibly convenient, allowing me to easily track my medical history. This morning, I submitted a request through PATCHES at 7:30am and was seen by a Clinician by 10:15am. The physician was thorough and provided a comprehensive, easy-to-comprehend explanation of my medical concerns.

Best gp practice in Nantwich

I've been receiving medical care at Tudor Surgery ever since relocating to Nantwich approximately six years back, and I can confidently say it's the most exceptional GP practice I've ever encountered. Their PATCHES system guarantees that I'm promptly directed to the most suitable healthcare professional, typically within the same day, and every staff member consistently demonstrates warmth and accessibility.

Quick same-day appointment with caring doctor

Exceptional care from start to finish. I managed to secure a consultation exactly when I wanted. Every staff member was incredibly supportive and friendly. My daughter saw a new physician who was warm and compassionate, taking great care to describe everything in a way she could understand. The entire experience was absolutely flawless. Much appreciation for such outstanding service.

Quick and caring medical visit

Scheduling was a breeze, and the physician did an excellent job of walking me through my available choices. The front desk staff was also incredibly supportive and accommodating.

Quick mole check with speedy results

I had an absolutely fantastic interaction with the clinic. When I submitted my request via Patch's, I received a prompt response and secured an appointment for the following day. Emily and the reception team were incredibly supportive in connecting me with the perfect healthcare professional for my specific requirements. Obtaining my repeat prescription and having it sent to my local pharmacy is incredibly convenient. My recent mole check with Rachael was remarkably swift and straightforward. To my surprise, I received the results within just a few hours, which was truly impressive!

Quick care when I needed help

Sought immediate medical guidance without a pre-booked appointment. Every staff member I interacted with—from the front desk to the nursing team and the doctor—was exceptionally helpful. I received treatment promptly within a quarter-hour, which prevented unnecessary strain on emergency services. A comprehensive follow-up care strategy was established at the clinic. Special recognition goes to the initial nurse who first attended to me, though I must emphasize the entire team's outstanding performance was remarkable. Congratulations to them.

Friendly team made my visit smooth

The medical facility delivered an exceptional and streamlined experience, with incredibly personable staff members who were welcoming and helpful throughout my interaction. 😊

Hayfever relief after phone chat with doctor

Over the past couple of years, my hayfever has been more severe than ever before. Dr. Keith Malone took the time to consult with me by phone and help me find the appropriate medication, as the drugstore remedies were ineffective for me. Although I'm still in the initial stages of this new treatment, I've already noticed a significant improvement. I cannot stress enough how debilitating the sleep deprivation and symptoms have been, making my seasonal experience miserable. Now, I'm excited to be on track to finally enjoy my summer 😊

Friendly staff saved my medical experience

After relocating to this neighborhood a year and a half ago, I was initially wary due to my previous medical practice being terrible. However, Tudor Medical Centre has completely exceeded my expectations. The entire staff is consistently courteous, friendly, and supportive. I'm genuinely surprised by some of the negative reviews I've seen, as my personal experience has been remarkably positive.

Unhelpful staff ignored my prescription transfer

Completely appalled by the shockingly unprofessional and unhelpful staff. My simple request was to have my prescription transferred, but I was dismissively told it was already in their system and therefore not their concern, followed by an abrupt hang-up. The representative displayed zero empathy and zero willingness to assist. Thankfully, I've since changed medical practices, and this experience was a clear indication of why.

Patches process left us frustrated and waiting

The management of this surgical practice for disabled children is incredibly frustrating. My child required medical attention, and the approach of cycling through various communication patches has become standard practice. While the actual doctors are excellent, the administrative process is completely ineffective. I submitted images only to be bizarrely directed to a pharmacy for assessment - what happened to seeing an actual physician?! My child needed direct medical evaluation, not a pharmacy consultation. You meticulously complete all the required documentation in these patches, then waste half a day waiting for a response, only to receive a message rejecting the appointment and forcing you to restart the entire process the next day. In my experience, the receptionists have been consistently unhelpful and contribute nothing to resolving the situation.

Awful record keeping at this surgery

Absolutely abysmal service, I've relocated and reviewed my medical documentation, and barely any information has been documented. Completely inadequate when measured against my current healthcare provider.

Weird empty waiting room with no appointments

Is this medical practice a financial scheme? Securing a direct consultation seems impossible, with phone appointments being a rare stroke of luck. I've visited the reception around a dozen times, yet I've never encountered another soul in the waiting area - how peculiar is that? I can't possibly be the sole patient experiencing this. Perhaps someone could shed some light on these bizarre circumstances? I'm definitely considering switching providers. Moreover, I'm fairly certain those glowing 5-star reviews are likely fabricated by the staff, their relatives, and close associates. Hmm, indeed!

Friendly doctors made all the difference

My journey as a patient at Tudor Surgery has been remarkably impressive from the start. After relocating our household from Kiltearn last year due to unsatisfactory medical care, I've found Tudor to be a complete transformation. Any questions or concerns I've raised have been addressed promptly and professionally. The entire team - from reception staff to nurses and doctors - demonstrates exceptional warmth and dedication. They consistently go above and beyond, offering outstanding support and medical attention. I cannot overstate how relieved and thankful I am that we made this switch.

Julie really heard me out today

During my recent interaction with Julie, the Practice Nurse, I experienced a truly supportive consultation. She gave me her full attention while I discussed my health worries, and I appreciated that she took the time to listen without making me feel hurried. The conversation concluded in a reassuring and constructive manner that left me feeling heard and well-cared for.

Terrible clinic with zero patient care

Patients are left without crucial medications for extended periods, with zero follow-up communication. Scheduled appointments go unacknowledged, and the front desk staff display appalling unprofessionalism. The receptionists demonstrate complete indifference to patient needs, exhibiting a total lack of empathy or basic customer service.

Rebecca helped me fix my back pain

I was taken aback by the low ratings for this medical practice. Despite having only visited twice, I've consistently secured prompt appointments and consulted with Rebecca, the physiotherapist, who demonstrates exceptional professionalism and expertise. She effectively assisted me in addressing my back pain without recommending costly devices or prescribing medication. Instead, she provided valuable guidance on proper posture and body mechanics to resolve the developing problems. Fortunately, I identified and addressed the issue early enough to avoid any significant medical treatment.