Tudor Surgery

Debbie's unhelpful email made me switch doctors

Sought medical assistance while feeling extremely unwell, and Debbie, a nurse, responded via email instead of calling or examining me in person, without a doctor's involvement. She suggested I need to manage my asthma independently! Consequently, I switched medical practices and consulted another clinic, who immediately suspected Covid. A doctor called within 45 minutes, confirming a positive test! Clearly, Debbie's assessment was completely incorrect. Dan's performance was equally subpar, ultimately departing for private healthcare. Their support was chaotic and indifferent. I've abandoned Tudor Surgery, feeling utterly dejected and unsupported. Nurse Sarah even had me preparing for blood tests related to steroid treatment, despite not actually being prescribed steroids!! Undoubtedly the most incompetent medical practice I've encountered.

Daughter's pain dismissed again

My daughter is receiving treatment at this medical practice. Repeatedly, her health concerns have been essentially ignored. She constantly gets brushed aside without proper attention. Right now, she's actually waiting for a callback today. She experienced intense pain again last night. I've advised her to visit the emergency department today. She should have summoned an ambulance at 3am this morning due to severe chest tightness. The situation is absolutely unacceptable. She consulted a nurse last week who prescribed antibiotics. While I mean no disrespect, the nurse lacks the comprehensive medical expertise of a doctor. I strongly believe she should have undergone blood tests, along with stool and urine sample analyses to properly diagnose her condition. It's utterly scandalous, especially considering the numerous negative reviews about this surgery. How can such treatment be considered acceptable? I'm desperately hoping my daughter receives proper medical care today, as her condition has persisted for two weeks and has now deteriorated even further since last night.

Friendly team saved my day quickly

Excellent customer support. The team was attentive and provided prompt assistance.

Waited too long for physio care

A dreadful experience with substandard healthcare 'What can one expect as a 56-year-old woman battling arthritis' 'This establishment is hardly a proper medical facility' Denying essential care post-surgery - even rejecting basic blood screenings for pre-existing conditions Effectively abandoning my medical needs for two entire years, regardless of the health issue Prolonged waiting for physiotherapy led to secondary bursitis These individuals are completely unfit to manage patient health and welfare - utterly disgraceful The sole redeeming factor is their exceptional nursing staff. Dr Spooner - a misogynistic, patronizing, and arrogant practitioner Dr Malone - words fail to capture the depth of his unprofessionalism Horrendous - simply horrendous - I am definitely transferring to Wrenbury. If a zero-star rating were possible, I would unquestionably select it

Worst clinic ever on main street

Scheduling an appointment at this place is impossible. Completely useless and a total waste of time - total nonsense.

Sister Sarah's caring guidance

I highly endorse this medical practice and their outstanding team. Their communication regarding medications and yearly check-ups is absolutely top-notch. Scheduling appointments is incredibly straightforward and convenient. Obtaining test results and arranging follow-up consultations is seamless. My follow-up appointments with Sister Sarah were particularly noteworthy, as her guidance was both compassionate and professionally sound. I extend my sincere gratitude to the entire team.

Unhelpful gp left me hanging again

Kelly provided assistance on Saturday 10/6/23 and scheduled a phone consultation with a general practitioner. However, no call was received as planned. When I reached out on Monday morning to inquire about the missed appointment, the GP seemed uninterested in speaking with me and failed to communicate any reason for the cancellation. This lack of communication is unfortunately a recurring issue with this practice.

Rude nurse ruined my entire visit

Unsatisfactory interaction with a healthcare professional that left me deeply disappointed. I'm so dismayed by the unacceptable care that I'm now seeking to transfer my medical procedure to a different facility entirely.

Devastating news via text message

Dr. Keith Malone delivered devastating news via text message, informing me about a potential cancer diagnosis - an absolutely inappropriate and unprofessional method of communication!

Months of waiting for simple prescription

Completely negligent front desk staff - after three months, I've been unable to get a prescription refill added to the NHS system, and they've done absolutely nothing to help me resolve this issue.

Dismissive doctor missed my serious hernia

When experiencing chest pains, I attempted to secure a medical consultation at Tudor Surgery. Their online system discourages in-person GP visits, and I received a phone consultation with Dr. Spooner, who dismissively attributed my symptoms to stress. As my condition deteriorated, I reluctantly secured an in-person appointment where Dr. Spooner begrudgingly examined me, remarking sarcastically, "I suppose you want me to listen to your chest". After a brief examination revealing nothing unusual, he declared my pain psychological, insisting it was merely stress-related and advising me to relax. He seemed particularly skeptical when I emphasized my non-smoking status. Frustrated, I transferred to Nantwich Health Centre, where I quickly received a face-to-face consultation, comprehensive testing, and a definitive diagnosis of a hiatus hernia. While I'm not typically vindictive, I remain deeply frustrated by Dr. Spooner's unprofessional and patronizing approach. Though other practitioners at Tudor Surgery might be competent, my personal experience was one of prolonged, unnecessary suffering due to his negligence. My recommendation is clear: steer well clear of Tudor Surgery and Dr. Spooner.

Impossible to reach when i need help

Attempting to communicate with this organization about critical matters is an absolute ordeal. Their responsiveness is abysmal, with my attempts to reach out consistently met with silence, compelling me to make repeated calls just to elicit any acknowledgment. The consequences have been dire - I've been deprived of essential medication for extended periods, resulting in significant health deterioration. Their complete disregard for patient welfare is glaring, and I'm convinced their conduct borders on medical negligence.

Long wait but worth it with Dr Malone

Called for an urgent consultation at 2pm, connected with a physician at 5:15pm, and finally met with Dr. Malone at 5:35pm... incredible experience. The doctor took ample time, conducted a thorough examination, and was exceptionally attentive, especially considering I hadn't visited a general practitioner in several years.

Impossible to book with unhelpful staff

Incredibly discourteous front desk personnel who are completely unhelpful and refuse to schedule an appointment under any circumstances, even if you were to plead or beg them.

Rude receptionist ruined our medical visit

I'm thoroughly disappointed with a recent medical interaction. My partner submitted a standard prescription through their Patches system and attempted to discuss medication changes made previously without his consent or prior communication. He was met with an incredibly unprofessional and condescending response from a staff member I'd rather not identify. Not only was her information factually incorrect when compared to previous communications, but her demeanor was aggressively accusatory and entirely inappropriate, especially when interacting with someone who is unwell. The customer service approach was shockingly disrespectful and lacks basic empathy. Healthcare professionals should remember they are dealing with vulnerable patients who deserve compassion and understanding, not dismissive and hostile treatment. This experience was unacceptable, and significant improvement is urgently needed in your approach to patient interactions. Do better!

Helpful team saved my morning

Heartfelt gratitude to Nathan and Kerry for their guidance, and particularly Helen, who demonstrated remarkable patience throughout our interaction today. It was impressive to witness the Tudor team's collaborative spirit and professionalism. A truly outstanding medical experience from start to finish.

Frustrated by height and weight check

I scheduled an appointment specifically with a Doctor - and only a Doctor, not anyone else! I arrived early, and was pleasantly surprised when someone invited me through. I thought, "Finally, some proper service!" But my optimism quickly vanished. No Doctor appeared, and I found myself hoping the receptionist might be a suitable alternative - they certainly seem to act like medical professionals. Instead, a female staff member greeted me and announced she would "measure my height", weigh me, and check my blood pressure. How wonderful - I already know my height and weight, and yes, now I'm stressed. Congratulations, Tudor Surgery in Nantwich, for being so utterly ineffective! Mosslands surgery in Irlam, Manchester is fantastic - it's just a shame I can't go there due to the 40-mile distance. I feel much better having expressed my frustration. At least my blood pressure is okay now 👍

Quick call solved my health worry

Submitted an inquiry on the PATCHES platform last night. Received a confirmation email stating a representative would reach out today. Got a callback at 1:15 PM from a physician. The doctor provided guidance regarding my continuing medical concern, which left me satisfied with their support.

Worst service I've ever experienced

This is a complete disaster from top to bottom. Not a single thing goes correctly, and it's consistently, unequivocally terrible.

Worst medical care I've ever experienced

Absolutely zero rating would be my choice. The medical staff, from physicians to front desk personnel, exhibit terrible attitudes. Doctors are condescending, completely disregarding patient input and concerns. Steer clear at all costs!!