Tudor Surgery

Months of ignored pain and runaround

Appalling service. Abysmal communication throughout testing. I was forced to pursue my own test outcomes independently. Referral for further examinations was neglected and remained unaddressed for extended periods. Promised call-backs were consistently missed. Pain relief medication, which I was assured would be prepared, was never made available. Despite marking a request as urgent and being told I would receive a call the next day, this never materialized. Reception staff were discourteous and provided inaccurate information. My GP repeatedly dismissed my ongoing pain and discomfort for months. Once my health condition is finally addressed, I fully intend to escalate a formal complaint to the highest administrative level and transfer to a different medical practice. The level of incompetence is so extreme it seems unbelievable.

Friendly staff made me feel heard

I recently became a patient at this medical practice, and I'm thoroughly impressed by their warm approach and attentiveness to my healthcare requirements, whether I'm communicating with them face-to-face or via telephone. At this point, I'm truly satisfied that I chose to sign up with this surgery.

Months of medication mess-ups

A complete disaster with these healthcare providers who've been mishandling my prescription for months. I'm constantly receiving either an incomplete batch of medication or nothing at all every single month. I'm forced to repeatedly call and chase up what's happening - my advice is to steer clear of this absolute mess.

Frustrating phone system drove me crazy

Absolutely appalling service in this day and age! Their automated phone system traps you for a quarter-hour waiting to connect with a healthcare professional, only to abruptly disconnect with a system error message telling you to call back later. Attempting to use email yields no results, with no response posted. Trying to register online leads to requesting an activation letter, which sends you right back to the same frustrating phone number! I'm absolutely fuming and ready to start making alternative inquiries 😡

Quick calls and same day slots

When scheduling appointments, the medical staff has consistently been responsive, with the ability to secure same-day consultations when needed.

Doctor's office pushed me deeper into despair

This medical professional has pushed me closer to suicide than my depression ever did. AVOID registering with them, as they operate a severely outdated and dysfunctional system of return calls that consistently fail to materialize.

Weird customer service call

Don't take my advice.

Long wait and unfriendly nurse

Spent a full hour in the waiting room before finally being called, and the nurse's demeanor was noticeably irritable, which significantly dampened my overall experience and prevents me from giving a favorable assessment this time.

Quick and caring doctor response

Exceptional, unparalleled care from start to finish. Received a prompt phone call from the GP, was swiftly invited to the surgery for a thorough examination, all happening shortly after initial contact. Kudos to Dr. Shore and her highly competent staff.

Pharmacist Julie helped me cut meds

Tudor Surgery's pharmacist Julie has been absolutely incredible in supporting me through medication reduction. She called me, providing comprehensive guidance that significantly alleviated my concerns about tapering my prescription. Julie thoroughly explained all the relevant details and has committed to a follow-up consultation in four weeks to monitor my progress. Her approach demonstrates extraordinary patient care and commitment - this is genuinely 100% professional dedication. I am deeply appreciative of Julie and the entire Tudor Surgery reception team. Their compassionate support means everything to me. Thank You x

Frustrating phone triage at tudor surgery

Extremely unsatisfactory encounter with Tudor Surgery. Their telephone triage approach seems promising on paper, but falls apart completely when actually implemented. There's an evident breakdown in communication among the medical staff, with critical patient information being neglected and not properly tracked or relayed. We are actively planning to switch healthcare providers at the earliest opportunity.

Quick same-day call saved us

The recently introduced same-day physician callback service is truly beneficial. My child is receiving medical care in Crewe, and historically, securing an appointment could take up to a fortnight. This innovative approach effectively addresses those previous scheduling challenges.