Tulasi Medical Centre (Bennetts Castle Lane)

Frustrating healthcare with poor appointment availability

Can never secure a consultation at this clinic. Constantly forced to trek long distances to alternative general practitioners. Their operational approach is questionable. Urgent leadership restructuring is necessary!

Frustrating customer service nightmare with incompetent staff

Completely unacceptable. I wasted an excessive amount of time waiting on hold simply to modify my residential details. Then the representative seemed completely incapable of comprehending my address, repeatedly requesting me to restate it. I was speaking with absolute precision and clarity, yet somehow my perfectly articulated English accent remained incomprehensible to them! An independent review has confirmed this practice is abysmal - I strongly advise seeking medical services elsewhere.

Terrible healthcare with frustrating appointment system

Absolutely dreadful service! It's impossible to secure an appointment. They force patients to call at 8 AM, and after enduring a 30-minute wait, all slots are already gone. Booking for the next day or nearby dates is completely unfeasible - it's an absolute nightmare. While you're stuck waiting for a response from reception, they have the audacity to suggest registering with them. Why would anyone want to join their practice when they can't even manage their current patient load????

Loyal patient praises exceptional care and staff

For the past 27 years, I've been a patient at this medical practice, and although I don't frequent it often, I'm consistently impressed by the staff and GPs' helpfulness and willingness to go above and beyond. Recently, I had occasion to visit the surgery, and true to form, they were there to assist me. I'd like to express my heartfelt gratitude to Irene and Philomena, who went out of their way to provide exceptional support. Their efforts were truly appreciated. This practice has been caring for my family and me for nearly three decades, and I wholeheartedly endorse them. They've consistently provided excellent care for us all, which is everything one could hope for in a medical provider. Warmest regards, Boysie

Frustrating healthcare queue with no pre-booked appointments

It's early morning, and I'm waiting in line as number 44! I can manage with a delayed appointment since my condition isn't critical, but I've been advised to consult the GP during a medical flare-up. The medical practice stubbornly refuses to offer advance booking, forcing me to call daily as an "emergency" patient. This approach seems fundamentally unfair, as my daily calls could potentially prevent someone with a genuine urgent medical need from securing timely care. I've attempted to explain my unique circumstances to the reception staff, but they remain completely indifferent. Their only suggestion is for me to contact 111 if I require medical attention 🤦🏽‍♀️🤷🏽‍♀️ - completely misunderstanding the nuances of my situation!

Frustrating delays and poor service at medical practice

Endured an 8-day wait for an appointment, only to be informed I must await hospital results (which they could have easily obtained). The initial hospital visit was three months ago, yet I'm still without any results or assistance, and this concerns a critical heart condition. The waiting area was disorganized, with empty information stands offering no guidance. I'm seriously considering changing medical practices due to my extreme dissatisfaction with Bennetts Castle Surgery and their physician.

Pharmacy's Cruel Policies Frustrate Helpless Patients

They force you to collect your medications from a distant pharmacy location, showing no consideration for your age or health condition.

Nightmare journey through healthcare bureaucracy

I've been battling illness for nearly three weeks, and attempting to secure a medical consultation has been incredibly challenging. It seems more feasible to arrange a meeting with the Prime Minister than to get an appointment with a doctor at this general practice.

Exceptional care at barking medical practice

Went to the Barking location and was thoroughly impressed. The front desk personnel were incredibly helpful and professional. This medical practice stands out as one of the top healthcare facilities I've ever encountered.

Efficient service and helpful staff at clinic

I've had consistently positive experiences with the clinic's personnel. On my recent visit for a blood test and to inquire about a prescription, I was impressed by the receptionist's assistance in resolving my medication-related questions. The phlebotomy appointment was punctual and straightforward, making the entire process hassle-free. Throughout my interactions with the general practitioners at this facility, I've always encountered a supportive and accommodating attitude.

Exceptional care at Tulasi Medical surgery

Over the past 12 years, I've been a loyal patient at Tulasi Medical Surgery, and I must say, their service has consistently exceeded my expectations. Whenever I've needed an appointment, I've always managed to secure one with ease. The physicians there are truly exceptional, offering not just a sympathetic ear but also dispensing invaluable medical guidance. Their performance during and after the Covid pandemic has been nothing short of remarkable. What impresses me most is the doctors' attentiveness; they often identify issues we might overlook. Their encouragement and support are unwavering, and the diverse range of physicians ensures that patients can find the right fit for their needs. The nursing staff, particularly in their care for my diabetic mother, has been outstanding. Punctuality is another strong suit of this practice. We're typically seen at or very close to our scheduled appointment times, eliminating the frustration of lengthy waits. It's heartening to witness how Dr. Ravi Goriparthi has built upon the legacy of his father, the former senior Doctor Goriparthi, expanding the practice and maintaining its commitment to excellence.

Terrible service and uncaring medical practice

The front desk staff display an alarming lack of professionalism. They show zero empathy or understanding. This is undoubtedly the most inadequate medical practice I've encountered, and I'm determined to file a formal complaint with the regulatory body. Securing an appointment is an exercise in futility. Their attitude suggests they're doing patients a grand favor by scheduling a consultation, and their demeanor is incredibly condescending. The doctors barely glance at medical histories, and even for vulnerable patients, accessing medical care is nearly impossible. I've formally requested a meeting with the practice manager to lodge my complaint, and I'm still waiting for a response. Absolutely unacceptable.

Decades of exceptional care at trusted practice

Over the course of nearly half a century, I've been a patient at this medical practice and its two predecessors. Throughout these 46 years, I can genuinely attest to receiving nothing short of exceptional healthcare. Every member of the staff has consistently demonstrated an unwavering commitment to my well-being, providing care that goes above and beyond. Their dedication and genuine concern for my health have been truly remarkable. I'm deeply grateful to the entire team, especially Tulasi, for their outstanding service and support throughout the years.

Caring GP practice exceeds expectations

I'm grateful to have discovered this medical practice. At last, I've found a GP who genuinely prioritizes their patients' well-being. Within just three days of reporting my health concerns, they arranged an x-ray for me. Moreover, when my previous GP refused to transfer my medical records, this new practice promptly initiated their own investigation into my health issues. Initially, I hesitated to switch GPs after a decade with Vicrage Lane Stratford, which was conveniently located near my former residence. I had assumed that subpar experiences were universal in healthcare, but I'm pleased to admit I was mistaken. Despite being with this new practice for merely two months, I'm already thoroughly impressed. Nurse Ramona, in particular, has been exceptionally helpful and courteous. I cannot praise her enough for her outstanding care and attention.