Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.
Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.
Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
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Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.
Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.
Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Anonymouse 13 days ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practice
My appointment was called to come in early than my scheduled time., which was great. I was seen promptly as soon as I got there. The healthcare professional was friendly, helpful and professional. Thanks Margaret.
Zenaida 20 days ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practice
My appointment was for my asthma review and shingles vaccine. I was seen early and nurse explained in details how to use properly the peak flow meter apart from the video .She was very patient and gave me a lot of information how to manage well my asthma.. Happy and contended with the service I received. The receptionist were all approachable and fantastic.
Anonymouse 23 days ago
Average!
Appointment
AverageReception
AverageCleanliness
AverageCare
AverageRespect
GreatSeen On Time
AverageGood gp
The staff were very nice,respectful and they were helpful when I required assistance
Ray S. 26 days ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Great practice with excellent service. I was seen promptly and the person who saw me was friendly and very efficient
Anonymouse 27 days ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAmazing person centred appointment
Margaret Whitelaw was so helpful and patient with me at my appointment she offered some great advice and i actually felt heard. Hope to see her again at my following appointments.
Elizabeth B. 27 days ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentRegistration
Thank you for the efficient and professional consultation. I appreciated the clear communication, prompt service, and the time taken to address my concerns. It made for a very positive healthcare experience.
Anonymouse 27 days ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Lovely experience. Waiting was short. Nurse Maggy was absolutely brilliant. She was very friendly and helpful, explained what the practice is offering , she was really professional. A very pleasant experience in general
Anonymouse 28 days ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practise
I didn't have to wait longer to be called, that was great.
Janet H. 28 days ago
Excellent!
Appointment
AverageReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery pleasant
My experience today with Maggie was brilliant as always, ready to listen to you when asking a question and not ignoring you, she is a very nice person always ready with a big smile absolutely lovely x
Anonymouse 29 days ago
Excellent!
Appointment
ExcellentReception
AverageCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentThe practice has improved immensely
Over the years I’ve been a patient . I have seen some changes, from the old post office to it is today. Reception. Can be slow at answering the phones and sometimes you may be 12 in the queue. On the phone, sometimes is quicker to go in and book. But hopefully now with on line booking we will see a difference.
Anastasia T. one month ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat service.
I was received in a timely manner. The doctor who saw me was very kind, listened to my concern, asked me questions wanted to know how he can help. I felt comfortable during the consultation and left satisfied.
James one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat experience
Excellent care from Nurse Margaret. She was friendly, reassuring, and made me feel comfortable throughout. Her kindness, professionalism, and calm manner were greatly appreciated and helped make the experience much more positive
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentFantastic overall service from everyone
Everyone was really helpful was seen soon as possible Really clean gp Everyone is polite Dr magret was brilliant she gave the best care possible
Mariam one month ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
GreatCare
ExcellentRespect
GreatSeen On Time
ExcellentGreat practice
MAGARET was exceptional when it comes to reassuring and professionalism. She knows what's needed to be done always. I recommend her anytime!
Anonymouse one month ago
Excellent!
Appointment
GreatReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat staff, great care
Maggie is very friendly and efficient, takes great care and listens, often reassuring when other appointments had not been so satisfactory. Thank you Maggie
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExceptional institution
Very professional and friendly staff. Always considerate and understanding, helping patients and offering another chance on missed appointments. Tulasi Medical centre Parloes is perhaps the best surgery ever.
Roman one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice k
Very good nice people and care is great clean facility
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery Polite
I asked for my gender clinic referral to be chased up and the staff agreed to help
Niroj one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice and Margaret whitelaw is the best person
Healthcare assistance Margaret whitelaw is one of the nicest person on this universe.she brings happiness and motivation on you to do better . Thank you so much Margaret it’s a first time I feel so do in GP appointment
Zenaida one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentDiabetic Review
A massive thank you to nurse Margaret for making me feel sk at ease and she calmed me down and gave me the time I needed . Gave some useful advice and information regarding my diabetes and very proffesional and caring to her patients. The receptionist were all helpful and friendly. The surgery is clean and tidy.