Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.

Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.

Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.

Appointment

58.90 %
Average

Reception

72.30 %
Great

Cleanliness

70.00 %
Great

Care

75.20 %
Great

Respect

71.85 %
Great

Seen on time

62.40 %
Average

Filter

A

Anonymouse 13 days ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

My appointment was called to come in early than my scheduled time., which was great. I was seen promptly as soon as I got there. The healthcare professional was friendly, helpful and professional. Thanks Margaret.

More Info
Z

Zenaida 20 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

My appointment was for my asthma review and shingles vaccine. I was seen early and nurse explained in details how to use properly the peak flow meter apart from the video .She was very patient and gave me a lot of information how to manage well my asthma.. Happy and contended with the service I received. The receptionist were all approachable and fantastic.

More Info
A

Anonymouse 23 days ago

Rating

Average!

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Average
  • Respect

    Great
  • Seen On Time

    Average

Good gp

The staff were very nice,respectful and they were helpful when I required assistance

More Info
RS

Ray S. 26 days ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Great practice with excellent service. I was seen promptly and the person who saw me was friendly and very efficient

More Info
A

Anonymouse 27 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Amazing person centred appointment

Margaret Whitelaw was so helpful and patient with me at my appointment she offered some great advice and i actually felt heard. Hope to see her again at my following appointments.

More Info
EB

Elizabeth B. 27 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Registration

Thank you for the efficient and professional consultation. I appreciated the clear communication, prompt service, and the time taken to address my concerns. It made for a very positive healthcare experience.

More Info
A

Anonymouse 27 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Lovely experience. Waiting was short. Nurse Maggy was absolutely brilliant. She was very friendly and helpful, explained what the practice is offering , she was really professional. A very pleasant experience in general

More Info
A

Anonymouse 28 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practise

I didn't have to wait longer to be called, that was great.

More Info
JH

Janet H. 28 days ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very pleasant

My experience today with Maggie was brilliant as always, ready to listen to you when asking a question and not ignoring you, she is a very nice person always ready with a big smile absolutely lovely x

More Info
A

Anonymouse 29 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

The practice has improved immensely

Over the years I’ve been a patient . I have seen some changes, from the old post office to it is today. Reception. Can be slow at answering the phones and sometimes you may be 12 in the queue. On the phone, sometimes is quicker to go in and book. But hopefully now with on line booking we will see a difference.

More Info
AT

Anastasia T. one month ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great service.

I was received in a timely manner. The doctor who saw me was very kind, listened to my concern, asked me questions wanted to know how he can help. I felt comfortable during the consultation and left satisfied.

More Info
J

James one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great experience

Excellent care from Nurse Margaret. She was friendly, reassuring, and made me feel comfortable throughout. Her kindness, professionalism, and calm manner were greatly appreciated and helped make the experience much more positive

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Fantastic overall service from everyone

Everyone was really helpful was seen soon as possible Really clean gp Everyone is polite Dr magret was brilliant she gave the best care possible

More Info
M

Mariam one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Great
  • Seen On Time

    Excellent

Great practice

MAGARET was exceptional when it comes to reassuring and professionalism. She knows what's needed to be done always. I recommend her anytime!

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great staff, great care

Maggie is very friendly and efficient, takes great care and listens, often reassuring when other appointments had not been so satisfactory. Thank you Maggie

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Exceptional institution

Very professional and friendly staff. Always considerate and understanding, helping patients and offering another chance on missed appointments. Tulasi Medical centre Parloes is perhaps the best surgery ever.

More Info
R

Roman one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice k

Very good nice people and care is great clean facility

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very Polite

I asked for my gender clinic referral to be chased up and the staff agreed to help

More Info
N

Niroj one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice and Margaret whitelaw is the best person

Healthcare assistance Margaret whitelaw is one of the nicest person on this universe.she brings happiness and motivation on you to do better . Thank you so much Margaret it’s a first time I feel so do in GP appointment

More Info
Z

Zenaida one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Diabetic Review

A massive thank you to nurse Margaret for making me feel sk at ease and she calmed me down and gave me the time I needed . Gave some useful advice and information regarding my diabetes and very proffesional and caring to her patients. The receptionist were all helpful and friendly. The surgery is clean and tidy.

More Info

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

Tulasi Medical Centre (Parsloes Avenue)

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Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.

Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.

Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.

Appointment

58.90 %
Average

Reception

72.30 %
Great

Cleanliness

70.00 %
Great

Care

75.20 %
Great

Respect

71.85 %
Great

Seen on time

62.40 %
Average
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