Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.

Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.

Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.

Appointment

58.90 %
Average

Reception

72.30 %
Great

Cleanliness

70.00 %
Great

Care

75.20 %
Great

Respect

71.85 %
Great

Seen on time

62.40 %
Average

Filter

EB

Elena B. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Blood test appointment

I had a blood test appointment with Margaret and I must say she is the most gentle phlebotomist I’ve met. I am scared of needles, and Margaret was so pacient and reassuring. Thank you for helping with my fear. Very kind nurse.

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MR

Mohamed R. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Great medical centre to visit. I am visiting past 20 years.

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AO

Aderemi O. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Nurse/Good Practice

Great Practice Nurse Maggie is a good Nurse that practice her profession to the best of her abilities. I have met her few times and was highly impressed with her. She was patient and caring with loads of fun.

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A

Anonymouse one month ago

Rating

Great!

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Average
  • Respect

    Great
  • Seen On Time

    Excellent

Kind and Reassuring Care

Excellent care from Nurse Margaret Friendly and reassuring.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great treatment

After a while and trying to arrange an appointment, which did take a while, the care a received from them was brilliant, I was listened too, and sent for test to find what was wrong with me

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L

Lorraine one month ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Blood test with Maggie

As always highly professional but she also has the kindness and listens to what you say. Maggie will go out of way to make sure you get the care you need, also talks to you and is highly informative. Makes the whole experience a pleasure and less stressful.

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A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very friendly and helpful

Was seen by lovely nurse called Margaret today. She was very helpful and friendly. And made sure everything was checked out properly and advised what to do next.

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DC

Dawn C. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Blood test

I visited today for a blood test and blood pressure. The nurse i saw was lovely and very friendly. Made me feel at ease and explained everything I needed to know. Was seen exactly on time.

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AI

Abbott I. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Great
  • Respect

    Excellent
  • Seen On Time

    Great

Wonderful experience

The lady ( Margaret) that attended to me is an excellent professional nurse. She treated me with respect and professionalism.

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Y

Yvonne one month ago

Rating

Great!

  • Appointment

    Average
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Average
  • Seen On Time

    Excellent

Great Nurse Margaret Whitelaw

I see Nurse Maggie for a blood test on Thursday She was so nice and attentive Took my blood with no problem, made me feel at ease and kindly provided me with information for topics we discussed. Nurse Maggie is an asset to Tulasi Medical Centre!

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A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Maggie is a pro

Went for a blood test and health check, was quite nervous but Maggie made me feel at ease. She took my blood like a pro, didn’t even notice the needle. I felt feeling positive thanks to Maggie.

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A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great service

Went to get my blood test done & the nurse Maggie was excellent. Very thorough and professional.

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Z

Zalmira one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice.

parsloes staff are brilliant special Margaret with her smile. .

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Nurse check up

Excellent service, efficient friendly and explained thing really well

More Info
S

Sbo one month ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great consultation

Absolutely fantastic HCA. Always performing the routine empathically.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very good practice

All the staff are always friendly, explain procedures and offer advice sometimes. They are definately keeping me living longer.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent service ⭐⭐⭐⭐⭐

I had a very good experience at Tulasi Medical Centre. The staff were kind, professional and helpful. I was seen on time and I am very satisfied with the care I received. Thank you to the team.

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LA

Lesley A. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great team

Was given thorough examination team were very efficient

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

Margraret the nurse is a fantastic she is very nice, respectful and kind, she makes you feel very comfortable. She maintains Excellent service and this has been every time I see her.

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D

Dominika one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good service

The lady who did my blood test today was so lovely same as nurse from cervical screening they are on the right place thank you

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Practice Response Rate
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About the GP

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Contact Information

Tulasi Medical Centre (Parsloes Avenue)

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Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.

Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.

Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.

Appointment

58.90 %
Average

Reception

72.30 %
Great

Cleanliness

70.00 %
Great

Care

75.20 %
Great

Respect

71.85 %
Great

Seen on time

62.40 %
Average
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