Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.
Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.
Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.
Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.
Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Elena B. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBlood test appointment
I had a blood test appointment with Margaret and I must say she is the most gentle phlebotomist I’ve met. I am scared of needles, and Margaret was so pacient and reassuring. Thank you for helping with my fear. Very kind nurse.
Mohamed R. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Great medical centre to visit. I am visiting past 20 years.
Aderemi O. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Nurse/Good Practice
Great Practice Nurse Maggie is a good Nurse that practice her profession to the best of her abilities. I have met her few times and was highly impressed with her. She was patient and caring with loads of fun.
Anonymouse one month ago
Great!
Appointment
AverageReception
AverageCleanliness
AverageCare
AverageRespect
GreatSeen On Time
ExcellentKind and Reassuring Care
Excellent care from Nurse Margaret Friendly and reassuring.
Anonymouse one month ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat treatment
After a while and trying to arrange an appointment, which did take a while, the care a received from them was brilliant, I was listened too, and sent for test to find what was wrong with me
Lorraine one month ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBlood test with Maggie
As always highly professional but she also has the kindness and listens to what you say. Maggie will go out of way to make sure you get the care you need, also talks to you and is highly informative. Makes the whole experience a pleasure and less stressful.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery friendly and helpful
Was seen by lovely nurse called Margaret today. She was very helpful and friendly. And made sure everything was checked out properly and advised what to do next.
Dawn C. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBlood test
I visited today for a blood test and blood pressure. The nurse i saw was lovely and very friendly. Made me feel at ease and explained everything I needed to know. Was seen exactly on time.
Abbott I. one month ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
GreatCare
GreatRespect
ExcellentSeen On Time
GreatWonderful experience
The lady ( Margaret) that attended to me is an excellent professional nurse. She treated me with respect and professionalism.
Yvonne one month ago
Great!
Appointment
AverageReception
GreatCleanliness
ExcellentCare
ExcellentRespect
AverageSeen On Time
ExcellentGreat Nurse Margaret Whitelaw
I see Nurse Maggie for a blood test on Thursday She was so nice and attentive Took my blood with no problem, made me feel at ease and kindly provided me with information for topics we discussed. Nurse Maggie is an asset to Tulasi Medical Centre!
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentMaggie is a pro
Went for a blood test and health check, was quite nervous but Maggie made me feel at ease. She took my blood like a pro, didn’t even notice the needle. I felt feeling positive thanks to Maggie.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
AverageCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat service
Went to get my blood test done & the nurse Maggie was excellent. Very thorough and professional.
Zalmira one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice.
parsloes staff are brilliant special Margaret with her smile. .
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentNurse check up
Excellent service, efficient friendly and explained thing really well
Sbo one month ago
Excellent!
Appointment
AverageReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat consultation
Absolutely fantastic HCA. Always performing the routine empathically.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery good practice
All the staff are always friendly, explain procedures and offer advice sometimes. They are definately keeping me living longer.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent service ⭐⭐⭐⭐⭐
I had a very good experience at Tulasi Medical Centre. The staff were kind, professional and helpful. I was seen on time and I am very satisfied with the care I received. Thank you to the team.
Lesley A. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat team
Was given thorough examination team were very efficient
Anonymouse one month ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
Margraret the nurse is a fantastic she is very nice, respectful and kind, she makes you feel very comfortable. She maintains Excellent service and this has been every time I see her.
Dominika one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood service
The lady who did my blood test today was so lovely same as nurse from cervical screening they are on the right place thank you