Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.
Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.
Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.
Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.
Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Harshadrai C. one month ago
Excellent!
Appointment
GreatReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
GreatGreat place
At parsloes staff are brilliant special Margaret with her smile. 😀 Doctors and nurses too. 👏👏👏
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Very professional very friendly very helpful knows her stuff
Anonymouse one month ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat experience
Got to the surgery way to early as I didn’t want to be late the nurse Margaret was lovely and chatty suggested a few things for me to take
Ron M. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Appointment for blood test seen on time and Margaret was brilliant.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery good
NO EAST NO WEST THIS GP IS THE BEST Miss Whiitelaw Margaret was out class she is so clam and so friendly I am very happy the way she checked up she is star
Tracy K. one month ago
Average!
Appointment
PoorReception
BadCleanliness
PoorCare
ExcellentRespect
AverageSeen On Time
AverageNurse Margaret whitelaw
Margaret is such a lovely nurse she listens to you when you have concerns and helps to sort them out. She is friendly and polite and explained everything clearly i had a problem and she has kindly referred to to get this sorted as she had concerns about it she is a great nurse one of the best I do try and see her for most of my appointments when I can but was happy to see her today
Gillian D. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentDiabetic foot care
Margaret Whitland was very professional took great care of me and would look forward to seeing her again .
Anonymouse one month ago
Great!
Appointment
AverageReception
AverageCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatThe best practice
My practice is the best, excellent in supporting patient and very caring and timely in providing help and treatments
Tejal L. one month ago
Excellent!
Appointment
GreatReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVisit with Margaret
Margaret is such a lovely lady, she listened to my concerns and directed me to the right way. She is so friendly and explains everything clearly. Thank you so much for your kindness.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAppointment Visit
How would like to say that Miss Margaret white law was fantastic she went above and beyond very polite pleasant lady who answered all my questions and dealt with me with compassion very thorough in her job takes it very seriously unlike other personnel in the practice she even found the results of an ECG that I had nearly 2 years I kept asking staff at this surgery for the ECG Test Result well done Margaret have worrying about the results and never ever received them !
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Had appointment for blood test. Was a bit delayed but was painless and quick
Christine H. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat in taking blood
Very lovely service today maggie is such a lovely have nurse
Lee H. one month ago
Great!
Appointment
AverageReception
AverageCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat staff
Seen early and done a really good full checkup. The best nurse there is Maggie she is fun and makes you feel comfortable too.
Abigail one month ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentMargaret is the only thing good about Tulasi
Nurse practitioner Margaret at Parsloes, is the best thing about Tulasi. She was so welcoming, informative and a true professional. All my future appointments should be with Margaret. To be fair at Parsloes, I haven’t received a poor service, unlike Bennett’s. Getting appointments with Tulasi is like waiting to win the lottery. But Margaret was amazing.
L D. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentI have a Blood test the nurse she was very friendly
Very happy for the staff and Nurse today they both helpful
Donna P. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood drs and nurses
Good service from all, good receptionist’s, good drs, good nurses and Maggie the nurse that takes blood is brilliant, you don’t even feel it.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood Practice
The Health care assistant was extremely helpful, very polite and supportive. Very happy with Maggie’s service, I will always recommend her. Thank you.
Anonymouse one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat services
Vera nice lady. Excelent service. Very pleased today-
Anonymouse 2 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentIt was awesome
My appointment went well, and the healthcare assistant provided appropriate support throughout. They were helpful, attentive, and able to assist me in all areas required during the appointment. I felt well supported, and the appointment was completed successfully with no issues or concerns noted.
Anonymouse 2 months ago
Excellent!
Appointment
GreatReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatGreat practice
Pleasant friendly staff, an all round good experience