Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.

Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.

Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.

Appointment

58.90 %
Average

Reception

72.30 %
Great

Cleanliness

70.00 %
Great

Care

75.20 %
Great

Respect

71.85 %
Great

Seen on time

62.40 %
Average

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HC

Harshadrai C. one month ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Great place

At parsloes staff are brilliant special Margaret with her smile. 😀 Doctors and nurses too. 👏👏👏

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Very professional very friendly very helpful knows her stuff

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great experience

Got to the surgery way to early as I didn’t want to be late the nurse Margaret was lovely and chatty suggested a few things for me to take

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RM

Ron M. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Appointment for blood test seen on time and Margaret was brilliant.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very good

NO EAST NO WEST THIS GP IS THE BEST Miss Whiitelaw Margaret was out class she is so clam and so friendly I am very happy the way she checked up she is star

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TK

Tracy K. one month ago

Rating

Average!

  • Appointment

    Poor
  • Reception

    Bad
  • Cleanliness

    Poor
  • Care

    Excellent
  • Respect

    Average
  • Seen On Time

    Average

Nurse Margaret whitelaw

Margaret is such a lovely nurse she listens to you when you have concerns and helps to sort them out. She is friendly and polite and explained everything clearly i had a problem and she has kindly referred to to get this sorted as she had concerns about it she is a great nurse one of the best I do try and see her for most of my appointments when I can but was happy to see her today

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GD

Gillian D. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Diabetic foot care

Margaret Whitland was very professional took great care of me and would look forward to seeing her again .

More Info
A

Anonymouse one month ago

Rating

Great!

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

The best practice

My practice is the best, excellent in supporting patient and very caring and timely in providing help and treatments

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TL

Tejal L. one month ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Visit with Margaret

Margaret is such a lovely lady, she listened to my concerns and directed me to the right way. She is so friendly and explains everything clearly. Thank you so much for your kindness.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Appointment Visit

How would like to say that Miss Margaret white law was fantastic she went above and beyond very polite pleasant lady who answered all my questions and dealt with me with compassion very thorough in her job takes it very seriously unlike other personnel in the practice she even found the results of an ECG that I had nearly 2 years I kept asking staff at this surgery for the ECG Test Result well done Margaret have worrying about the results and never ever received them !

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Had appointment for blood test. Was a bit delayed but was painless and quick

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CH

Christine H. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great in taking blood

Very lovely service today maggie is such a lovely have nurse

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LH

Lee H. one month ago

Rating

Great!

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great staff

Seen early and done a really good full checkup. The best nurse there is Maggie she is fun and makes you feel comfortable too.

More Info
A

Abigail one month ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Margaret is the only thing good about Tulasi

Nurse practitioner Margaret at Parsloes, is the best thing about Tulasi. She was so welcoming, informative and a true professional. All my future appointments should be with Margaret. To be fair at Parsloes, I haven’t received a poor service, unlike Bennett’s. Getting appointments with Tulasi is like waiting to win the lottery. But Margaret was amazing.

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LD

L D. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

I have a Blood test the nurse she was very friendly

Very happy for the staff and Nurse today they both helpful

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DP

Donna P. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good drs and nurses

Good service from all, good receptionist’s, good drs, good nurses and Maggie the nurse that takes blood is brilliant, you don’t even feel it.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good Practice

The Health care assistant was extremely helpful, very polite and supportive. Very happy with Maggie’s service, I will always recommend her. Thank you.

More Info
A

Anonymouse one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great services

Vera nice lady. Excelent service. Very pleased today-

More Info
A

Anonymouse 2 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

It was awesome

My appointment went well, and the healthcare assistant provided appropriate support throughout. They were helpful, attentive, and able to assist me in all areas required during the appointment. I felt well supported, and the appointment was completed successfully with no issues or concerns noted.

More Info
A

Anonymouse 2 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Great practice

Pleasant friendly staff, an all round good experience

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About the GP

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Contact Information

Tulasi Medical Centre (Parsloes Avenue)

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Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with notable strengths in clinical care delivery and significant challenges around appointment access. Nursing care consistently receives praise, particularly for phlebotomy services, with patients highlighting professional technique, attentive listening, and compassionate support during procedures. Reception staff are frequently commended for courtesy and helpfulness, and patients report positive interactions when they successfully reach the practice. However, appointment availability emerges as a persistent concern, with patients describing lengthy telephone wait times and difficulty securing timely slots, particularly for urgent cases. Several patients noted frustration with the removal of online booking options and the shift to telephone-only scheduling.

Consultation experiences vary considerably. Some patients report feeling rushed through appointments with insufficient time for their concerns to be adequately addressed, whilst others describe attentive listening and reassuring explanations from clinical staff. Communication responsiveness presents another area of concern, with delayed callback promises and instances where urgent cases were not prioritised appropriately. Reception experience quality is inconsistent, with some staff demonstrating exceptional helpfulness and empathy, whilst others have been perceived as unhelpful or dismissive when patients sought guidance on service issues.

Overall, the practice demonstrates clinical expertise and courteous care during appointments, but operational challenges around appointment scheduling and communication responsiveness require attention to improve patient confidence in accessing timely care.

Appointment

58.90 %
Average

Reception

72.30 %
Great

Cleanliness

70.00 %
Great

Care

75.20 %
Great

Respect

71.85 %
Great

Seen on time

62.40 %
Average
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