Tulasi Medical Centre (Parsloes Avenue)

Frustrating medical center with poor customer support

Extremely unsatisfactory customer service encounter at Parsloes Hub, managed by Tulasi Medical Centre. The appointment ran significantly behind schedule, causing me to overstay the parking limit and subsequently incur a penalty charge. I sought guidance from the reception staff, who appeared completely unhelpful and uninformed. When I followed up about the fine, their only offering was a perfunctory apology, demonstrating a complete absence of responsibility or genuine concern for patient experience. This level of indifference and unprofessional handling is deeply troubling and unacceptable.

Heartless clinic fails worried mother's urgent care

I contacted the general practitioner this morning at 8 AM and was met with a lengthy wait. They informed me there were no available appointments for my infant today, instead insisting on a phone consultation and promising a doctor would call in the afternoon. My baby was experiencing continuous vomiting throughout the day while I anxiously awaited their call. Their lack of concern for a one-month-and-twenty-day-old child is appalling. The staff's treatment of patients is utterly unprofessional and unacceptable.

Excellent practice

I felt I was in good hands. Thank you an amazing service.

Compassionate care from a truly listening doctor

Pleasant encounter with this healthcare provider, characterized by a warm and patient-centered approach. The physician attentively listened to my concerns. Delighted to be under the care of Tulasi.

Great practice

The GP was very sweet and helpful. She explained the process and I felt more at ease.

Great practice

Margarat Whitelaw is just an absolutely amazing person! She was so very helpful. She really went above and beyond her duty to help me and my family! Thank you Margarat!

Exceptional blood test with caring and professional nurse

Maggie, the nurse who conducted my blood draw, was absolutely outstanding. Her professionalism and meticulous approach were truly impressive. She listened carefully to my worries and offered valuable guidance throughout the procedure. I couldn't have asked for a better healthcare experience. My sincere appreciation goes out to Maggie!

Blood Test

Seen promptly blood test taken and nurse friendly

Good practice

I had a blood test not a GP appointment. The appointment was booked following a health check at the pop up clinic.

Compassionate support during difficult times

In the wake of my father's passing, our family found ourselves grappling with unexpected challenges. The life insurance provider's relentless requests for medical documentation only added to our emotional burden during this trying period. Amidst our distress, the Practice Secretary emerged as a beacon of compassion and efficiency. Her kindness was a balm to our troubled spirits as she diligently managed the constant stream of inquiries. Keeping us well-informed throughout the process, she swiftly addressed all the necessary paperwork, significantly easing our load. Her thoughtful assistance proved invaluable, bringing a measure of relief to our difficult circumstances.

Rushed care and poor service at disappointing clinic

In all honesty, this establishment leaves much to be desired and should seriously consider ceasing operations. The physicians demonstrate a severe lack of attentiveness, rushing patients through consultations with barely enough time to settle into a chair. Their hasty responses to inquiries often border on nonsensical, seemingly prioritizing speed over substance. It's perplexing how the telephone lines remain perpetually engaged despite the clinic's conspicuous lack of patients. The overall experience is nothing short of disheartening. The sole redeeming quality, if one is fortunate enough to make contact, is the amiable telephone receptionist. Beyond this minor bright spot, the entire setup is in utter disarray.

Maggie: Expert blood test nurse at Parsloes

I've had the pleasure of experiencing Maggie's exceptional skills at Parsloes clinic for my blood tests. Her expertise truly shines through, as she's the sole nurse who effortlessly locates my veins and draws blood with remarkable ease. I wholeheartedly endorse her services to anyone in need of a blood test. Maggie's proficiency has made what can often be an uncomfortable procedure a smooth and painless experience. I'm genuinely grateful for her talent and care. If you're looking for a skilled phlebotomist, Maggie is undoubtedly the one to see at Parsloes clinic.

Heartfelt thanks to Dani: A receptionist's kindness

I'd like to express my heartfelt gratitude to Dani, the youthful receptionist I encountered today at Parslows Surgery. Her kindness was truly remarkable, especially after my disheartening experience with one of the doctors who seemed to dismiss my concerns and talk over me. Dani went above and beyond, stepping away from her desk to give me her full attention. She listened intently and arranged an appointment with another physician. It's rare to find such a compassionate individual, and we'd be fortunate to have more receptionists of her caliber. I sincerely hope this message reaches Dani, as she deserves recognition for her exceptional assistance and empathy. Her actions made a significant difference in my day, and I'm genuinely appreciative of her support. Many thanks, Dani. Your thoughtfulness hasn't gone unnoticed.

Friendly staff despite booking challenges

While securing a phone appointment can be a bit of a challenge, as is common with many medical practices, the effort is ultimately worthwhile. Once you manage to connect, you're greeted by a team of staff members who consistently demonstrate warmth, efficiency, and professionalism. This positive experience extends to the medical professionals as well, who maintain the same high standards of care. Their dedication and service are truly appreciated, and a heartfelt expression of gratitude is well-deserved.

Endless waits: Appointment booking nightmare

Perpetually stuck in a queue, it's become an exercise in futility to secure a slot through telephone communication. This frustrating situation has only deteriorated since the elimination of the web-based scheduling alternative, leaving patients in a state of exasperation and inconvenience.

Bad service experience in the UK

The United Kingdom's offerings include this particular service, which stands out as one of the most disappointing experiences available. Its subpar quality and lackluster performance leave much to be desired, placing it firmly among the least satisfactory options in the country. Customers seeking reliable and efficient solutions would be well-advised to explore alternative providers, as this service consistently fails to meet even basic expectations.

Positive experience with nurse Sophie at clinic

I recently visited Parsloes Avenue Tulasi Medical Centre for a blood test, and I must say, the experience was remarkably pleasant. The young nurse, Sophie, who conducted the procedure, demonstrated exceptional professionalism. Her demeanor was incredibly reassuring, creating an atmosphere of safety and comfort. What impressed me most was her skill – the blood draw was so seamless that I hardly felt a thing. I'm truly grateful for Sophie's expertise and the positive impact it had on my visit. Her competence and gentle approach made what could have been a nerve-wracking experience into a smooth and stress-free one. Kudos to the medical centre for having such talented staff!