Twyford Surgery

Roomy and comfortable just like home

Plenty of room, quite satisfactory.

Booking nightmare that made me lose my mind

An absolutely abysmal reservation platform that ranks among the most frustrating booking systems I've ever encountered

Excellent care hampered by terrible phone system

Regarding medical care, I've experienced exceptional service - comprehensive, compassionate, and prompt. Their medication distribution is also top-notch. So why not a perfect rating? The telephone system is incredibly aggravating. I've communicated these concerns to their administrative staff via email, but received no response. For instance, while waiting in the queue, I'll progress from position #7 to #5, then inexplicably revert back to #7 instead of advancing to #4 as logic would suggest. Additionally, being left on hold indefinitely with nothing but repetitive background music and automated announcements is tiresome. I've recommended that their technical support team investigate these communication system glitches.

Worst medical practice ever avoid at all costs

Do yourself a favor and seek medical care elsewhere, even if it means traveling a bit further. I would rate them zero stars if possible. They incorrectly assessed my son's tongue tie condition and declined to provide a referral because the physician couldn't identify the issue. It took more than three weeks to complete a simple insurance form. Their internal communication is utterly disorganized. The staff appears completely confused, even regarding straightforward matters.

Efficient and caring nhs surgery with realistic expectations

Securing a same-day telephone consultation is typically straightforward. Throughout my pregnancy and postpartum period, all medical professionals - doctors, nurses, and midwives - were exceptionally kind and supportive. While the phone lines are consistently crowded, this is understandable. It's a solid healthcare practice if you approach it with pragmatic expectations, recognizing the constraints of an NHS service that has also navigated two challenging years of pandemic conditions.

Endless wait for a simple nurse appointment

Spent over 30 minutes on hold just to schedule a nurse consultation, and this came after unsuccessfully trying to reach someone by phone at least 10 different times. The entire process was completely unacceptable and frustrating.

Confusing entrance but worth the healing journey

Navigating to my physiotherapy appointment, I was directed to enter through a rear entrance of the facility.

Mixed feelings about medical practice care

The medical professionals provide quality care, but the front desk personnel frequently come across as detached and unresponsive to patient needs. While I wouldn't characterize their behavior as outright discourteous, I've observed a noticeable absence of empathy during multiple interactions.

Dangerous practice puts patients health at serious risk

Getting an appointment at this practice is a nightmare. The front desk personnel are dismissive and arrogantly believe they can assess your medical eligibility through a brief phone conversation. What truly pushed me over the edge was being carelessly prescribed an extremely potent medication for a minor condition, completely overlooking my documented allergies. The result was weeks of severe illness and, more critically, lasting health damage that persists over a year later. I've ultimately abandoned this surgery to protect both my mental and physical well-being - the bitter twist being that the very place meant to care for my health has done the exact opposite!

Great care at local medical practice

I can't comprehend why some individuals constantly complain. The medical staff here are incredibly kind and supportive. Waiting for an appointment is simply a standard aspect of public healthcare, and people fail to appreciate how fortunate they are to receive treatment from such an outstanding medical practice.

Terrible service when i needed urgent help

I contacted their office today due to experiencing chest pain and significant anxiety, and they callously instructed me to ring back tomorrow! This is absolutely unacceptable and represents a shameful failure of medical care from this GP practice!

Compassionate and caring medical team through the years

I've been a patient at Twyford surgery for close to two decades. Throughout this time, there have been highs and lows, which is simply part of life... if you anticipate getting everything exactly as you want, you're setting yourself up for disappointment. From my perspective, the staff are exceptionally courteous, supportive, and kind 99% of the time. This remains true even when they're overwhelmed, stretched thin, and have just dealt with particularly difficult patients. They aren't superhuman and shouldn't be expected to be - they're ordinary people working within established guidelines and constraints. Multiple relatives and acquaintances have repeatedly commented on how superior my medical practice is compared to their own, particularly in managing our family's intricate medication requirements, arranging specialist referrals, and handling general healthcare needs.

Exceptional care and support every single time

The personnel at this facility, both in medical roles and administrative positions, consistently demonstrate warmth and go above and beyond to provide excellent assistance.

Worst healthcare experience ever terrible service

I've encountered nothing but absolute incompetence from this healthcare team. They are an embarrassment to the National Health Service, consistently failing to handle even the most basic tasks like managing prescriptions and scheduling appointments correctly.

Amazing surgical team with heart and skill

The medical professionals handling our surgical procedures have consistently demonstrated exceptional support for my entire family. Their team operates with remarkable efficiency and maintains a warm, welcoming demeanor.

Life-changing procedure with incredible medical team

Incredible surgical experience! Heartfelt gratitude to the entire team - you were absolutely phenomenal!!

Frustrating and unhelpful medical appointment system

Getting an appointment at this medical practice is incredibly frustrating. I attempted to schedule a follow-up two weeks before my vacation, but was only offered a slot two days after I return. They couldn't accommodate me during the two weeks prior to my trip. No consideration was given to the urgency or nature of my appointment - the only option presented was to call daily at 8am. This isn't an isolated incident, but a recurring problem every time I try to book a consultation. Their standard approach seems to be offering appointments weeks in the future, which is useless when you're currently unwell, or suggesting daily phone calls that result in a telephone consultation. Despite being an established patient with an ongoing prescription and continuing health concerns, I feel completely unsupported. It's impossible to feel confident in their care. The added stress of navigating their appointment system is overwhelming when you're already dealing with health issues. The sole reason this isn't a zero-star review is that the actual doctor consultation is good - but the administrative process is deeply flawed.

Mixed experience with disappointing communication services

Outstanding customer support from the employees, yet the phone and internet connectivity is utterly abysmal.

Compassionate care saves the day at twyford surgery

After enduring an incredibly challenging circumstance where we were essentially abandoned by our previous doctors following 36 years of care, Twyford Doctors Surgery has mercifully welcomed my husband and me. Though it's still early in our relationship, today being particularly stressful, the Twyford surgery, and specifically a wonderfully compassionate staff member named Francesca, went to extraordinary lengths to assist me despite having minimal background information. I want to personally express my heartfelt gratitude and can only regret that we didn't make this transition sooner.

Frustrating service and unhelpful phone support system

After three frustrating tries navigating an awful automated system, I finally managed to connect with a representative after 18 long minutes. However, my initial relief quickly evaporated when I discovered I could only schedule an appointment on the same day, rendering my call essentially pointless. It's disheartening to feel so disregarded, especially considering I've been a loyal taxpayer for over two decades.