Tynycoed Surgery

Unhelpful Tech Support Left Me Frustrated

Terrible experience from start to finish. Their competence is seriously questionable. I attempted to discuss multiple issues, but their responses were no more insightful than a basic Google search. They seem to think handing out tablets is a universal solution to every problem. Zero follow-through, zero genuine concern, and absolutely no real engagement. It's like they're physically present but mentally checked out, seemingly daydreaming about a tropical vacation while halfheartedly pretending to work.

Smooth Prescription Pickup Every Time

I'm puzzled by the critical comments because in my personal experience, collecting medications from this medical practice has always been completely straightforward and hassle-free.

Desperate for Medication at Military Camp

Completely unacceptable. Persistent denial by my general practitioner to continue medication originally prescribed by a consultant. Every time my medication runs out, I'm forced to contact PALS at POW Hospital to obtain a prescription from the consulting surgeon. The surgeon explicitly wrote to the surgery instructing them to maintain the prescription in the community. The most recent prescription provided only one month's supply, so I requested additional medication, explaining my challenging work schedule at a military camp in England from Monday to Saturday, which makes collecting prescriptions difficult due to pharmacy closure times. They flatly refused to transfer my prescription to an alternative pharmacy. I received the following dismissive text message after requesting a more extended medication supply: Dear Miss Llewellyn, Doctor has advised that we are unable to give you a 6 month prescription, you should have an army base GP who will take over prescribing. Please contact them for further information and prescription. Thanks, The Reception Team Tynycoed Surgery They're instructing me to use an Army GP, which is absolutely impossible - I'm not even registered with any military GP, nor am I permitted to be, especially since there isn't a GP on the immigrant housing camp where I work. Consequently, I've filed a complaint, again engaged PALS due to my medication shortage, and initiated legal proceedings.

Grateful for My Local GP at Tyn y Coed

I've experienced exceptional treatment at Tyn y Coed. The reception staff are incredibly warm and personable, and I feel fortunate to have such a great local medical practice, especially when many of my acquaintances struggle with their GP services. While securing an appointment can sometimes be challenging, I recognize this is a broader national problem, not a reflection of the clinic's efforts. The staff consistently demonstrate dedication and genuine care, and I'm truly grateful for their support. My sincere appreciation goes out to the entire team.

Pharmacy Nightmare After Lost Prescription

Impossible to reach a single person. Consistently unresponsive. They misplaced my medication order completely.

Doctors Saved My Life During Cardiac Emergency

I extend my heartfelt gratitude to two exceptional medical professionals, Dr. Jaqueline Richard and Dr. Stimpson, for their outstanding care during a critical moment when I needed urgent medical attention. When faced with an extended three-hour delay for an ambulance during a cardiac incident, these doctors stepped in and personally ensured my safe transport to the hospital. Their prompt and compassionate response was truly remarkable. Sincerely, Michael

Poor service

Felt uncared for and totally disregarded by my GP Practice. (Tyn-Y-Coed Surgery) Left really unsatisfied with the level of service from GP receptionists when I went to the GP this week to renew my prescription. After being told that I needed to have a medication review by the Prescription Hub I have tried for four consecutive weeks to get an appointment with a doctor without any success at all. This has led to me going without my medication completely for the last 3 days. When I went to the GP Surgery i felt that the GP Receptionists were most unconcerned and unhelpful stating that there was nothing that they could do. I tried to emphasise that it was important that I did not miss any of my medication, as told to me by my hospital Consultant Doctor and hospital team but I felt like I was being totally disregarded. I asked if they could print an urgent prescription for me which I could collect at the end of the day and take to the pharmacy only for it to take 2 days to be signed by one of the GP Doctors. Now I’m waiting for the prescription to be dealt with at the Well Pharmacy next door and I can understand that they need time to dispense the medication. Whats made matter worse is that we have just had a long Bank Holiday weekend and now I have to wait for the Pharmacy to catch up. I’m not one to complain and I know that there are many patients in the exact same situation as me but I think the system stinks and something needs to be done. Left me thinking should I write a formal complaint to the GP Surgery otherwise nothing ever changes does it? Here’s to hoping that I get my medication tomorrow from the Pharmacy. Thankfully on this occasion other than the undue stress caused I have not become unwell because of the incompetence of the GP Practice.

Missed Medication and Endless Prescription Delays

I'm thoroughly disappointed with the service from GP receptionists during my recent visit to renew my prescription. After being informed that I needed a medication review through the Prescription Hub, I've spent four consecutive weeks attempting to secure a doctor's appointment, without any success whatsoever. This has resulted in me being completely without my medication for the past 3 days. Upon visiting the GP Surgery, I found the receptionists to be indifferent and unhelpful, claiming they could do nothing. Despite emphasizing the critical nature of not missing my medication, as advised by my hospital Consultant and medical team, I felt entirely dismissed. I requested an urgent prescription that I could collect and take to the pharmacy, yet it took 2 days for a GP Doctor to sign it. Now I'm awaiting processing at the Well Pharmacy next door, and while I understand they need time to dispense medication, the recent long Bank Holiday weekend has further complicated matters. I'm not typically someone who complains, and I recognize many patients are experiencing similar challenges. However, I believe the system is fundamentally flawed and requires immediate attention. I'm hopeful I'll receive my medication from the Pharmacy tomorrow. Fortunately, on this occasion, the GP Practice's incompetence hasn't led to me becoming unwell, though it has certainly caused significant stress.

Endless Queues Killed My Prescription Hope

Attempting to contact the surgical department via telephone proved to be an incredibly frustrating experience. After being shuffled from one holding line to another, I spent a total of fifty-one minutes waiting, only to discover that they had misplaced my prescription. This entire ordeal left me thoroughly dissatisfied and exasperated with their service.

Impossible to Schedule an Appointment

This medical practice fails to support patients trying to schedule appointments. The online system is inaccessible in the morning, and attempting to contact them by phone in the afternoon around 2 PM is equally frustrating. Professionals with jobs cannot afford to wait on hold for thirty minutes or longer, only to be informed that no doctor is available. The clinic urgently needs to modernize their communication and booking methods.

Friendly Staff and Caring Doctor at Clinic

The front desk staff member was incredibly pleasant, greeting visitors with a delightful and friendly demeanor. Dr. James Simpson is an exceptional general practitioner, demonstrating remarkable expertise and meticulousness in his medical approach. The entire team at this practice is outstanding.

Nurses Jane and Clive saved me

After undergoing major cancer surgery and skin grafting at Morriston, I felt completely abandoned without any post-operative care. I was terrified I might lose the skin graft, and the area reeked of potential infection. When I finally had a nurse's appointment, they discovered a serious infection and immediately prescribed antibiotics. From that point, I was attending the surgery twice weekly for dressing changes and wound management - care that should have been provided initially by Morriston. The two nurses, Jane and Clive, have been absolutely extraordinary. They addressed my concerns about the donor tissue over-granulating and not healing correctly, effectively putting my mind at ease. Their compassion and dedication were remarkable. I'm certain I would have experienced a complete emotional breakdown without their support. I'm sharing this experience because people are often quick to criticize but slow to acknowledge positive outcomes. While we're all aware of the NHS's challenges, I want to publicly recognize Jane and Clive as my true heroes. Their exceptional care and kindness mean more to me than words can express - thank you, from the bottom of my heart, for everything you've done.

Overwhelmed Clinic Fails Patients with Serious Needs

Utterly abysmal medical care. The practice is overwhelmed, with far too many patients for their limited capacity. My granddaughter with cystic fibrosis has never even been able to see her primary care physician. We're fortunate she has alternative healthcare resources. Despite my own cancer history and experience with three different hospitals, I'm unable to secure an appointment for my depression medication. I've only had one brief phone consultation after scheduling two weeks ahead, and the GP suggested returning if the initial approach didn't work. Two weeks later, I'm still without an appointment. I'm absolutely enraged and deeply despondent 😔

Endless Wait for Simple Test Results

Complete waste of time dealing with this medical office. Called to get my test results and was informed no doctor is available for a quick consultation. This is now my third consecutive day of spending hours on hold, anxiously wondering if my health condition might be serious.

Unexpected Early Appointment Frustration

I recognize they're likely swamped, which explains the extended phone hold times. I scheduled my appointment online for noon. However, on the actual day, it was unilaterally shifted to 8am without any prior communication to me. When I contacted reception to discuss this, their response was a dismissive "we can't help you" and vaguely promised to call back today without specifying a time. In my numerous previous experiences, the doctors have consistently been professional and contacted me around my originally booked slot. The current reception staff display a remarkable lack of empathy. It's particularly frustrating that employees in a medical setting seem so unsympathetic towards patients, who are often already anxious or stressed about their healthcare needs.

Jacqueline saved me before the Easter holiday

I want to express my heartfelt gratitude to Jacqueline, the receptionist at Tynycoed Surgery, who truly went above and beyond to help me obtain my critical prescription right before the Easter bank holiday. Her exceptional assistance ensured that I received my medication, which was absolutely essential for my well-being. I am genuinely unsure how I would have coped without her help in securing my urgent medical needs.

Endless Wait Drove Me Crazy

Spent more than 120 minutes waiting in queue at second place in line—utterly repulsive and unacceptable.

Frustrating wait for test results and no help

Telephone communication is completely impossible with this clinic. My blood work was completed six weeks ago, yet I remain without any diagnostic information. I attempted to obtain authorization for my spouse to manage my medical affairs. Their response was to simply relay verbal consent over the phone, despite my physical presence at the front desk, where staff displayed total unwillingness to assist me.

Frustrating morning at the front desk

Been attempting to contact the front desk repeatedly since early morning, but consistently placed on hold. By 9 AM, one would expect to actually reach a live person, regardless of any potential staffing issues.

Compassionate doctor despite packed waiting room

Despite the hectic waiting area and long wait times, the physician was incredibly attentive and dedicated significant time to addressing my concerns with genuine compassion.