Tynycoed Surgery

Worst Medical Decision of My Life

Terrible procedure, steer clear.

Nurses Are Great, But Dr. Richards Needs Improvement

I want to commend the nursing staff at Tynycoed surgery - they absolutely deserve a perfect rating. However, as of today (Christmas Eve 2023), I've been stuck in a frustrating limbo waiting 11 weeks for a telephone consultation with Dr. Richards. Despite my repeated attempts to secure an appointment or even a simple call back, including early morning calls to reception at 8:15am, I've been met with nothing but silence. I'm completely defeated at this point. I truly hope I can eventually get the medical attention I need.

Impossible to Book a Doctor's Appointment

Attempting to schedule a routine medical consultation is an exercise in futility. The phone system is a labyrinthine maze designed to trap callers in an endless waiting line. Miss that razor-thin window of opportunity at 08:00:01 AM, and you'll be so far back in the queue that the eventual response is either a dismissal to call back tomorrow or a suggestion to use the e-consult, which vanishes faster than available slots. Short of being on death's door, your chances of securing an appointment are virtually nonexistent. The entire process is maddening, disheartening, and fundamentally harmful to patients seeking basic healthcare support. Coordinating medical access around one's professional commitments has become an absurd and stressful ordeal.

Friendly staff helped me through tough time

Highly encouraging and helpful throughout the entire process.

Impossible to Book an Appointment Here

Scheduling an appointment at this surgery is an absolute nightmare. I spent four consecutive days attempting to secure a slot, but ultimately abandoned my efforts. Their system requires calling precisely at 8am, only to be stuck in a queue around position 20, and after enduring a 30-minute phone wait, you discover all appointments are already gone. It seems this booking process is tailored exclusively for individuals without work commitments. Despite the frustrating scheduling, I must acknowledge that the staff themselves appear genuinely pleasant and helpful.

Caring staff helped calm my nerves

I just had my initial in-person consultation with Dr Penry, and from the moment I arrived at reception through to the consultation itself, the entire experience was incredibly warm, professional, and top-notch. As someone who struggles with stress and anxiety, I was immediately made to feel comfortable and relaxed. Sincere thanks to all the wonderful staff members who contributed to making this such a positive visit.

Missed Call, Missed Surgery Appointment

Absolutely dreadful surgical experience. I was initially scheduled for a morning consultation at 9 AM and waited patiently by my phone all day. When 4 PM arrived with no contact, I attempted to follow up. Their response was a dismissive apology, claiming I had somehow missed their call - which was impossible given that my phone never left my side and had full signal strength throughout the entire day.

Smooth Check-in on a Quiet Afternoon

Arrived today and the service was prompt, with immediate communication upon booking.

Booking Nightmare for Working Professionals

Utterly dysfunctional reservation platform. Antiquated and completely inadequate. Clearly developed with no consideration for working professionals.

Compassionate care from Dr Foley at reception

The staff member at reception was incredibly knowledgeable and welcoming. Dr. Foley is an exceptional physician! She demonstrated genuine care and empathy, making me feel truly heard and valued, unlike my experiences at other medical practices where I often felt like just another patient being shuffled around. The sole drawback is the restriction to telephone consultations, which can be challenging given my work schedule and limited phone accessibility.

Customer Service Needs Major Improvement

Severe withdrawal symptoms due to delayed medication delivery. I reached out to inquire about potential solutions, like obtaining a prescription from an alternative source, only to be met with a flat-out rejection. Their response showed zero compassion or understanding. Despite this, the online consultations for doctor calls are exceptional, and the physicians themselves are consistently outstanding, demonstrating remarkable dedication to patient care.

No Appointments After Two Weeks of Waiting

I've been attempting to schedule a consultation for my child over the past fortnight, and I'm still encountering zero progress. The service is completely unacceptable, as there is essentially no service whatsoever.

Endless Waiting for a Simple GP Appointment

Attempted to contact the Surgery early in the morning, only to find it closed. Upon redialing shortly after, I was placed 35th in the queue. After enduring a grueling 40-minute wait, the representative merely directed me to an online portal, disregarding my explanation that NHS out-of-hours had advised an urgent GP consultation for my son's condition. When attempting to upload the details, the system paradoxically suggested calling back for an urgent appointment. Calling again, I was met with another lengthy wait, this time as the 21st caller. The entire experience was utterly unacceptable and deeply frustrating!!!!!!!!

Impossible to Reach Customer Service

Calls go unanswered, suggesting they're understaffed and struggling to manage customer communication effectively

Terrible Patient Care at Local Surgery

This medical practice is notorious for its poor patient care, primarily focusing solely on emergency cases. If you're experiencing prolonged pain or persistent symptoms, they provide virtually no opportunity for treatment. Their standard response is to direct patients to call 111 or visit the hospital for emergencies. When you finally manage to speak with a doctor, they typically offer only paracetamol, even for conditions requiring antibiotics or additional diagnostic tests. The lack of comprehensive medical attention is alarming. The NHS should conduct a thorough investigation into this clinic's unacceptable patient management practices.

Safe and Clean During Covid Lockdown

All aspects tailored to address the COVID-19 situation

Frustrating morning phone booking window

Scheduling a medication review is incredibly frustrating. The clinic only allows bookings during a narrow two-hour window in the morning, and you must call precisely within those times. It seems completely illogical that you can't pre-book this type of non-urgent appointment through other means. Their current system strikes me as poorly designed and inconvenient for patients.

Frustrating Hour Trying to Send Hand Photos

I've been attempting to upload images of my inflamed hand for more than sixty minutes, and the process involves navigating through an excessive number of screening questions. It would be incredibly helpful if you could provide a direct email contact for submitting condition-related photographs with greater ease. I'm frustrated and giving up - this system seems poorly designed and inefficient.

Quick and smooth covid shot at T'yn y coed

Got our covid shots today at T'yn y coed, and the whole process was incredibly smooth. The staff were fantastic, and we were in and out super quickly. Really impressed with how well-organized everything was!

Terrible Service at This Surgery

Scheduling a consultation at this medical practice is an absolute ordeal, and if you're experiencing health issues, you'll continue to endure them. Based on previous interactions, it seems they have a bias against English patients. Steer clear of this place at all costs.