Tynycoed Surgery

Persistent Morning Call for Quick Appointment

Exceptional surgical procedure with a supportive medical team of numerous physicians and nursing staff. However, be prepared to repeatedly call at 8:00 AM to secure a morning consultation slot.

Long Wait, Useless Spray

I've been a patient at this practice for three decades, thankfully with minimal visits. When I phoned in the morning about breathing difficulties, I was instructed to call back at 1pm! Fine, I called back and was scheduled for a 4:10pm appointment!! I emphasized my breathing struggle, but... 4:10 it remained. I arrived early at 3:50 and checked in. Two patients ahead - seemed promising. However, I then endured an hour in the waiting room watching later arrivals get seen before me. Upon questioning the receptionist about the delay, miraculously I was suddenly next. During my consultation, after explaining my symptoms, the doctor used a stethoscope and diagnosed an ear and throat infection, declaring "I'll give you a spray" - to which I quickly challenged, "Shouldn't I have antibiotics?" No need, apparently. This £2 miracle spray was supposedly going to resolve everything. Four days later, having diligently followed spray instructions, absolutely nothing has improved. As someone who rarely uses this surgery, I found the entire experience utterly disappointing. After three days of futile spraying, I resorted to throat lozenges and paracetamol. I'm immensely relieved my children aren't registered here, and I'm grateful I can change practices. I'm genuinely disappointed and would not trust them with anything remotely serious.

Quick Cancer Diagnosis Saved My Life

I've never encountered any issues here. My late partner was an amputee with complex health challenges, yet he consistently received same-day or next-day medical attention. During my initial consultation, they successfully diagnosed my cancer, and the subsequent treatment was exceptional. I've found the physicians to be genuinely compassionate, taking ample time during appointments without rushing. Having relocated from England two years ago, I can confidently say this medical practice is vastly superior to what I experienced back home, where waiting two weeks for an appointment was the norm.

Quick and Caring Doctor's Office

Excellent healthcare experience with efficient scheduling. The entire team demonstrates a welcoming and courteous demeanor.

Quick and Frustrating Doctor Visit

Challenging to schedule a same-day consultation or visit